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Reviews of Umthunzi Hotel & Conference

3 out of 5
Umthunzi Hotel & Conference
60 Commercial Rd, Umtentweni, Port Shepstone, KwaZulu-Natal

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

4.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Stayed 1 night in Oct 2022
Response from Anri van Zyl - Front Office Manager on 30 Jan 2023
Thank you so much for the 10 out of 10 Rene!! We are so happy you enjoyed your time with us! Hope to see you again soon!

10/10 Excellent

Caleb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Anri van Zyl - Front Office Manager on 18 Jul 2022
Thank you so much for the 10 out of 10!! We are so happy you enjoyed your time with us! Hope to see you again soon!

6/10 Okay

Duane, Cumberland

Liked: Staff & service
Disliked: Amenities
No elevator, no dining option other than room service with limited menu. Room was clean but dated. Only 5 channels on the tv and none of them any good. Some broken furniture in room. Breakfast buffet was good. People were nice.
Stayed 2 nights in Jun 2022
Response from Anri van Zyl - Front Office Manager on 14 Jun 2022
Thank you Duane for taking the time to do a review. This weekend we had a function book out our Restaurant and patio area hence the room service, normally we have a much broader menu available. I apologize for this. We are in the process of updating our TV channels and hopefully on your next visit we will have updated channels. Thank you for the compliments about the staff and breakfast. Hope to welcome you back again soon!

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel, great staff, food was excellent. Second visit, will be back for a third
Stayed 2 nights in Mar 2020
Response from Anri van Zyl on 12 Mar 2020
Thank you so much for the 10 out of 10 and the lovely comments! We are so happy you enjoy your stay with us! Hope we can welcome you back again soon!

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was raining the whole day, stayed indoors. Couldn't even go for asswim in the pool.
Stayed 2 nights in Dec 2019
Response from Anri van Zyl on 6 Jan 2020
Thank you for taking the time to do a review. Hopefully next time you can enjoy the swimming pool and beach. :-)

6/10 Okay

Lwazi

Liked: Staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Rob, Nevis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Anri van Zyl on 10 Oct 2018
Thank you so much for the 5 stars Rob!

8/10 Good

Expedia Relocation

Liked: Cleanliness, property conditions & facilities, room comfort
Great for Families but food needs revamp
The rooms are fairly comfortable suited for families. The breakfast was not consistent, great one day and average on other days. Wi-Fi was only available in the lounge, Restaurant & bar and not in the rooms which is not acceptable! The staff are very friendly, courteous and good with children.
Response from Anri van Zyl on 16 May 2017
Thank you for your feedback. So glad you enjoyed the Family rooms and the staff. Absolutely loved your kids, they were so sweet! We have free WI-Fi in the public areas but we also have ALWAYS-ON throughout the Hotel with Vouchers available at Reception. Will address the different standards with our F&B team, thank you for bringing it to our attention. Looking forward to welcoming you back soon!

10/10 Excellent

Sherwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
We had an excellent relaxing stay at Umthunzi. Room is spacious and well serviced. The staff go out of their way to assist any requests- especially Esme Jones who assisted on a particular request. Swimming pool was also very well maintained. Beach is a short walk away as well as very close to retaurants and shopping centers. It was an excellent week away and very highly recommended.
Response from General Manager on 3 Jan 2017
Thank you for the lovely review and 5 stars Sherwyn! Compliments of the season to you and your family! I will most certainly make sure Esme see's the review! Would love to welcome you back soon! Anri

6/10 Okay

Gary

Liked: Cleanliness, room comfort
Clean Hotel
Fairly average
Response from General Manager on 3 Jan 2017
Thank you for taking the time to do a review, we would love it if you could email and let us know the areas we can improve on because all feedback is appreciated.

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Hotel
Hotel was great and really enjoyed it. Food was great & service was excellent
Response from General Manager on 3 Jan 2017
Thank you for the lovely review! Would love to welcome you back in 2017!

10/10 Excellent

John, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near beach
The staff will go out of their way to provide special needs with regards to meals and room arrangements. Very friendly staff.
Response from Anri van Zyl on 13 Jul 2016
Thank you so much for taking the time to do a review on Umthunzi John! You compliments are much appreciated! Thank you also for the feedback with regards to the Desk in the room, it's something we will look into. Have a wonderful day.

10/10 Excellent

Muziwakhile Hamilton Sbek, DURBAN - KwaZulu-Natal. South africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like to find this hotel all over SA.
I have enjoyed the rest of the 3 night stay safety,loving receptionist,waiters & waitresses with warm welcome & hospitality. All members of the general workers with kindness.
Response from Anri van Zyl on 5 Jul 2016
Thank you so much for your kind words Muziwakhile, it was lovely having you stay with us! :-)

10/10 Excellent

mervin, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mervin & lerato visit @ umthunzi.
I would like to thank everyone at umthunzi hotel and conference hotel for the excellent hospitality service and friendly manner we were treated during our stay will definitely return for easter weekend
Response from Anri van Zyl on 5 Jul 2016
Thank you so much for your kind words Marvin & Lerato! It was lovely having you stay with us! :-)

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Misrepresented regarding wifi
Disappointed
Response from Anri van Zyl on 13 Jul 2016
Thank you for taking the time to do a review on Umthunzi. With regards to our WI FI services we have Free WI FI in our Public Lounge, Bar, Restaurant and outside Patio (this is accessible 24 hours) We will however have a look at the wording and see where we can improve. We would love to welcome you back at some stage. Have a wonderful day.

8/10 Good

Norbert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Anri van Zyl on 7 Nov 2018
Thank you for taking the time to do a review on Umthunzi Hotel and for the high rating. Looking forward to welcoming you back soon. :-)

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

JEAN-JACQUES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from Anri van Zyl on 27 Sept 2017
Thank you so much for the 4 stars, really appreciate that you took the time to review the hotel. Looking forward to welcoming you back soon! Anri van Zyl Front Office Manager