Search Hotels Near Port New Providence Waterway, Nassau

"Our unit at Palm Cay was spacious and modern - three bedrooms and two bathrooms, and we really appreciated the laundry facilities. We also enjoyed the pool, gym and private beach. Our only complaint was the staff and their inconsistent application of "rules" around beach pier access. My adult son and his girlfriend (both age 21) were told that they couldn't access the pier one evening - for no apparent reason (they said it was "closed" - yet there was no signage). However, later that same evening my husband and I sat on the pier with no issue and we saw other "older" guests access the pier with no complaint. The next day, my younger son (age 17), who was sitting with us in the cabana on the pier was told that he had to leave as "children were not allowed". I remarked that the pool sign also states it is "Adults Only" - but includes in brackets (16+), which suggests that the resort considers age 16 and over to be adults. In both cases, we felt that staff unfairly targeted young people, and made our boys - including the 21 year old - feel unwelcome. With a price tag of >$600/night for our stay I expected a more friendly and welcoming environment."

"The room wasn’t a hotel. It was an apartment. The apartment had visible black mold growing on the walls and the furniture. And sheets were slept in and dirty and the mattress was dirty. The sinks also hadn’t been cleaned. "