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Reviews of Comfort Resort Waters Edge

3.5 out of 5
Comfort Resort Waters Edge
1 Buller Street Port Macquarie Nsw 2444, Port Macquarie, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 336 out of 1001 reviews" "
Rating 8 - Good. 405 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
The property was in a great location and for the price is was ok. I probably wouldn’t stay there again. The staff were friendly but the shower was useless, couldn’t get the right temperature or any water pressure.
Stayed 1 night in May 2024
Response from Andy on 24 May 2024
Hi Michaelle, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad you enjoyed our central location and the service by the staff. I appreciate the feedback on the water temperature. Please note our staff are always on hand to assist, if you have any problems.Hope to see you again soon. Kind regards, Andy Grinter General Manager

10/10 Excellent

Andrew, Lethbridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. As we were only using this for somewhere to sleep a cheap room on the road side of the hotel was fine. The room was pretty old and a bit dated maybe even overpriced but it was school holidays and Anzac weekend so everything was pricey. I heard that some rooms have been updated so maybe check before booking. Great staff, nice bar, pool area looked great and it's a short stroll into town for restaurants. I'd stay again.
Stayed 3 nights in Apr 2024
Response from Andy on 10 May 2024
Hi Andrew, Thank you for taking the time to respond on Expedia, this is always appreciated. We are so glad you enjoyed our central location and the service by the staff. We are currently completing a full refurbishment of the rooms.Hope to see you again soon. Kind regards, Andy Grinter General Manager

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, quality service and staff.
Stayed 1 night in Apr 2024
Response from Andy on 28 Apr 2024
Hi Jade, Thank you for taking the time to respond on Expedia, this is always appreciated. We are glad you enjoyed our accommodation rooms and service by the staff. Hope to see you again soon. Kind regards, Andy Grinter General Manager

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for 1 night, will definitely stay again if coming back to Port Macquarie. The peacefulness and the quietness was so relaxing. Was clean and tidy. Staff were very accommmodating.
Stayed 1 night in Apr 2024
Response from Andy on 21 Apr 2024
Hi Julie, Thank you for taking the time to respond on Wotif, this is always appreciated. We are glad you enjoyed our accommodation rooms and service by the staff. Hope to see you again soon. Kind regards, Andy Grinter General Manager

6/10 Okay

Janette

Travelled with partner
Liked: Cleanliness, staff & service
The property is dated with stained carpets and old furniture. The restaurant however served an excellent breakfast with great variety. When we arrived the front doors were locked and no one answered the number left to call. Fortunately a guest sitting in the lobby let us in and a staff member came back to the hotel within 10 minutes to give us our room keys.
Stayed 1 night in Mar 2024
Response from Andy on 6 Apr 2024
Hi Janette, Thank you for taking the time to respond on Expedia, this is always appreciated. Your feedback about your room is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.On your next visit you are welcome to try our newly refurbished River facing rooms.Hope to see you again soon. Kind regards,Andy Grinter General Manager

6/10 Okay

Rob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Not very clean and a bit out dated. Rooms at the road side are noisy because of traffic
Stayed 1 night in Mar 2024
Response from Andy on 2 Apr 2024
Hi Rob, Thank you for taking the time to respond on Expedia, this is always appreciated. Your feedback about your room is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.On your next visit you are welcome to try our newly refurbished River facing rooms.Hope to see you again soon. Kind regards,Andy Grinter General Manager

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andy on 24 Mar 2024
Hi Peter Thank you for taking the time to respond on Expedia, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Fantastic view, rooms were ok a bit dated but overall would stay again
Stayed 1 night in Mar 2024
Response from Andy on 12 Mar 2024
Hi Raymond, Thank you for taking the time to respond on Expedia, this is always appreciated. It is great to see you had a wonderful stay with us.Hope to see you again soon.Kind regards, Andy Grinter General Manager

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Andy on 7 Mar 2024
Hi Lesley, Thank you for taking the time to respond on Expedia, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

4/10 Poor

Cascie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
so so
I booked a room with a view of the water and got a room over the road. At night there was a lady crazed on drugs screaming ross the rd so that kept everyone up that night, that was not the hotels fault but if I was in the correct room I wouldnt have heard that. All photos show rooms with views.. This is not the case.
Stayed 1 night in Feb 2024
Response from Andy on 7 Mar 2024
Hi Cascie, Thank you for taking the time to respond Hotels.com, this is always appreciated. I am sorry to hear that some parts of your stay where disappointing. Kind regards, Andy Grinter General Manager

6/10 Okay

Karina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Welcoming staff. Nicely renovated room. Unfortunately one of the clean towels in the bathroom had a blood stain on it and there was a large cockroach in the bathroom that came out at night. I can forgive the cockroach but the stain in the towel was a little hard to get past.
Stayed 1 night in Feb 2024
Response from Andy on 27 Mar 2024
Hi Karina, Thank you for taking the time to respond on Wotif, this is always appreciated. We are glad you enjoyed the welcoming staff and renovated rooms. Your feedback about your overall experience is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon. Kind regards, Andy Grinter General Manager

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Great location. Superb views. Staff super friendly. But rooms need a Reno, especially the bathrooms
Stayed 2 nights in Feb 2024
Response from Andy on 7 Mar 2024
Hi Katherine, Thank you for taking the time to respond on Expedia, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

4/10 Poor

Karina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement
I have stayed in a few comfort inns before and this was by far the worst. No notice of accessibility on the website, didn’t know there were only stairs to access the second floor where our room was. The toilet didn’t flush properly and we got a view of the receptions roof (one of two rooms that had that view). I would have paid more for another view but there were none available. Also, the back sliding door only had the chain to lock it because the other lock was broken, and felt unsafe. The addition of a cockroach waking me up after crawling on my face just topped the experience.
Stayed 2 nights in Feb 2024
Response from Andy on 7 Mar 2024
Hi Karina, Thank you for taking the time to respond on Hotels.com, this is always appreciated. I am sorry to hear about your stay. I will contact you directly to discuss. Kind regards, Andy Grinter General Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great staff
Stayed 1 night in Feb 2024
Response from Andy on 7 Mar 2024
Hi Susan, Thank you for taking the time to respond on Wotif, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy on 7 Mar 2024
Hi Thomas, Thank you for taking the time to respond on Expedia, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from Andy on 24 Mar 2024
Hi Kristy, Thank you for taking the time to respond on Wotif, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were great. It was lovely to get a up grade. The room was a little tired but great view:-) The pool was so good. It was lovely & refreshing, not cold. The restaurant looked great but did not eat. We did have a drink & sat outside the pool area and looked at the view. The walk along the water to town was beautiful too. We got it for a good price $165 a night. Was totally worth it:-)
Stayed 1 night in Feb 2024
Response from Andy on 7 Mar 2024
Hi Christine, Thank you for taking the time to respond on Wotif, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

4/10 Poor

varun

Stayed 1 night in Jan 2024
Response from Andy on 27 Mar 2024
Hi Varum, Thank you for taking the time to respond on Hotels.com, this is always appreciated. We are glad you enjoyed our central location in town. Your feedback about your overall experience is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon. Kind regards, Andy Grinter General Manager

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The staff performed their duties adequately, but lacked in customer service and connection. There was a lack of information from staff at check-in about the hotel's offerings, and the rooms felt outdated with dirty carpets and marked walls. The bathrooms were in need of renovation, and the outdated practice of rolling up towels on the bed was observed. The overall interior of the hotel could use an upgrade. Reception staff appeared too relaxed, focusing on socialising with each other rather than attending to guests. Unfortunately, the hotel internet was unreliable. Given the premium charges, the overall experience was disappointing.
Stayed 1 night in Jan 2024
Response from Andy on 27 Mar 2024
Hi Daniel, Thank you for taking the time to respond on Hotels.com, this is always appreciated. We are glad you enjoyed our central location in town. Your feedback about your overall experience is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon.Kind regards, Andy Grinter General Manager

6/10 Okay

Margaretr

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Andy on 27 Mar 2024
Hi Margaretr, Thank you for taking the time to respond on Expedia, this is always appreciated. We are glad you enjoyed our central location in town and comfortable beds. Your feedback about your room is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon. Kind regards, Andy Grinter General Manager

6/10 Okay

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall the accomodation was good, reflecting the price point. I would suggest that small things such as the toilet button, sliding door and bed be maintained to ensure a satisfactory experience.
Stayed 2 nights in Jan 2024
Response from Andy on 27 Mar 2024
Hi Rebecca, Thank you for taking the time to respond on Witif, this is always appreciated. We are glad you enjoyed our central location in town and comfortable beds. Your feedback about your room is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon. Kind regards, Andy Grinter General Manager

8/10 Good

Noorhan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andy on 27 Mar 2024
Hi Noorhan, Thank you for taking the time to respond on Expedia, this is always appreciated. We are glad you enjoyed our central location in town and comfortable beds. Your feedback about your room is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon. Kind regards, Andy Grinter General Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Port Macquarie
Stayed 1 night in Jan 2024
Response from Andy on 27 Mar 2024
Hi Stuart, Thank you for taking the time to respond on Wotif, this is always appreciated. We are glad you enjoyed our central location in town and comfortable beds. Your feedback about your room is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again soon. Kind regards, Andy Grinter General Manager

10/10 Excellent

Siobhan

Stayed 1 night in Jan 2024
Response from Andy on 24 Mar 2024
Hi Siobhan, Thank you for taking the time to respond on Wotif, this is always appreciated. I will pass on your wonderful comments to the team. We are so glad to hear your stay with us was enjoyable. Hope to see you again soon. Kind regards, Andy Grinter General Manager

10/10 Excellent

Hitendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to town centre, shore, great location.
Stayed 1 night in Jan 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
All was good except water, which is out of your control
Stayed 1 night in Jan 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Travelled with family
Disliked: Property conditions & facilities
Very dated
Stayed 1 night in Jan 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from Andy on 7 Mar 2024
Hi Michael, Thank you for taking the time to respond on Wotif, this is always appreciated. I am glad to hear about your stay was enjoyable. Kind regards, Andy Grinter General Manager

4/10 Poor

Michelle

Travelled with family and small children
Room did not look like the picture booked online. View was the roof and it had a horrible old musty smell - my son’s dust allergies were playing up whilst we were there. Little blue tiles in the pool were missing and kids playing with them as they were coming loose and floating around. Was looking forward to breakfast downstairs but the fire alarm went off as someone burnt toast in the restaurant so we missed out.
Stayed 1 night in Jan 2024

2/10 Terrible

Timothy, Arana Hills

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst motel room we have ever stayed in for over 30 years. Never ever stay here again. Room outdated, dirty, noisy, falling apart, plumbing in bathroom noisy and unsafe when turning on hot water. Pillows and bedspread stained. Bedside table not wiped and had who knows what splattered all over it. Shower curtain stained. Tiles cracked and unsafe. Neighbours children able to knock on door adjoining room? Bed base and mattress old and uncomfortable.
Stayed 1 night in Jan 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jade

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful stay! Family friendly, beautiful location. Rooms and amenities were brand new and well looked after. Loved having our own private outdoor area with amazing views all around
Stayed 1 night in Jan 2024

10/10 Excellent

Jackie

Travelled with family
Lovely overnight stay at Waters Edge. Strolled to shops and waterfront easily and enjoyed a delicious meal In the restaurant. Staff were friendly and room clean and comfortable! Will stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location rooms need renovation
Stayed 2 nights in Jan 2024

8/10 Good

WENDY

Liked: Cleanliness, property conditions & facilities, room comfort
Homeward bound
Great location near the water within walking distance of restaurants, walking path etc. Stopover on our way home from Christmas holidays. Restaurant/bar on site. Outdoor sitting areas with views. Only criticisms (small) are lack of Hot/cold tap coding in renovated bathroom and we had no tissues, otherwise all good for what we needed.
Stayed 1 night in Jan 2024

4/10 Poor

Teresa

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The photo and room that I booked did not reflect the actual room I stayed in . King size bed was an illusion of 2 king singles pushed together , we had a view of the car park and was promised water views .
Stayed 2 nights in Jan 2024

6/10 Okay

Kate

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
dated, and smells like it.
Stayed 1 night in Jan 2024

4/10 Poor

Brett

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Effie

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities
We paid for a room with 1x King and 1x Queen bed for our family of 2 adults & 3 small children, however upon check-in we quickly realised we'd been given the incorrect room (1x Queen 1x single bed). I addressed the issue with the woman at front desk and she very abrubtly said it was not their fault, the room we paid for doesn't exist and we had to take it up with lastminute.com. No sincere apology and an offer to move an extra single bed up to the room was the only option they could provide. Absolutely appalled at the level of attitude this woman gave me, considering we had done nothing wrong and had only spent money on a room that was advertised as available! The hotel reservation paper even stated the type of room we had booked/paid for (they would have seen this before allocating us a room) and they sent us up to a room they were well aware was not what we had paid for anyway. The woman stated it was a common issue they were having, however had this been the case, an immediate apology explaining this would have been much better recieved, rather than telling me "we don't have that room, it's not our fault you were sold an unavailable room, take it up with whoever you booked with". Will never stay or recommend this place to anyone. The roll-out bed they provided was like sleeping on a hard floor and the room provides no noise privacy from neighbouring rooms or hallway. Worst experience as a travelling parent with children in tow - the most horrendous customer service
Stayed 1 night in Jan 2024

10/10 Excellent

lynsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the dog friendly rooms with great location to walk dog. Easy parking and comfortable bed.
Stayed 1 night in Dec 2023

6/10 Okay

Karen

Disliked: Property conditions & facilities
We booked for NYE so of course the price was higher as we expected, and my first phone interaction with Sue was lovely but sadly when we arrived it was disheartening, loads of house keeping washing piled in the hallway, stained and damaged carpet in the hallway and dated common area, the room was clean modern, neat and tidy but the walls paper thin and could hear all the rooms around us When leaving the room the door had to be closed by hand a tad unsafe as all doors to out side open and passing foot traffic can enter the premises worst part was opening the sliding door onto balcony not only ours but we could hear when the neighbours opened theirs (the true loud noise of nails down a chalkboard) so sad that even after another name change it has not improved.
Stayed 1 night in Dec 2023

6/10 Okay

Casey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is horribly run down. I booked a queen/king room with a river view- didn't get a viewand was told they don't have a room of that sort and was given a twin and queen. The sliding door barely moved and didn't seal tight when closed. The bathroom was in disrepair with broken tile and a shower that trickled out water that was impossible to get to a temperature that wasn't either scalding hot or frigid. The location was okay but yet although "on the water" it was not water you could access to enter to swim. Very disappointing overall.
Stayed 1 night in Dec 2023

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stuart

Stayed 1 night in Dec 2023

10/10 Excellent

CAM

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023