Terrace/patio
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Reviews of Haven Hotel

4 out of 5
Haven Hotel
161 Banks Road, Poole, England

Reviews

8.0

Very good

Rating 10 - Excellent. 312 out of 899 reviews" "
Rating 8 - Good. 357 out of 899 reviews" "
Rating 6 - Okay. 132 out of 899 reviews" "
Rating 4 - Poor. 64 out of 899 reviews" "
Rating 2 - Terrible. 34 out of 899 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Spa pools were cold and hot tub and outside pool closed without notice or explanation so no facilities Room was miles away from reception upstairs with no lift would be difficult for older guests which seem to predominate
Stayed 1 night in May 2024

8/10 Good

Karolina

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great winter getaway.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A maz ing
So nice. We will definitely be coming back
What a view
Makes breakfast even better
So relaxing
An amazing break
Stayed 2 nights in Oct 2023
Response from Mark Gregory (Deputy General Manager) on 30 Oct 2023
Thank you very much for your kind comments, we look forward to welcoming you back next year.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
What a charming hotel in a perfect location with amazing views of the Poole harbour entrance. Great food and a lovely bar with panoramic windows.
Stayed 1 night in Oct 2023
Response from Mark Gregory (Deputy General Manager) on 30 Oct 2023
Thank you for your kind comments, we look forward to welcoming you back next year.

10/10 Excellent

Julie

Stayed 2 nights in Oct 2023
Response from Mark Gregory (Deputy General Manager) on 20 Oct 2023
Thank you for your feedback

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Mark Gregory (Deputy General Manager) on 20 Oct 2023
Thank you for your feedback

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mark Gregory (Deputy General Manager) on 11 Oct 2023
Thank you for your feedback

8/10 Good

June

Liked: Cleanliness, staff & service, room comfort
We booked a deluxe room and expected a full sea view and balcony but we’re put in a side room. Breakfast was fine but choice at dinner was quite poor
Stayed 4 nights in Oct 2023
Response from Mark Gregory (Deputy General Manager) on 8 Oct 2023
Thank you for your feedback. I am sorry to learn of your disappointment with your room and the dinner menu. The sea view and harbour view rooms with balconies are separate categories from the double deluxe rooms which do not have sea views.

4/10 Poor

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
For £250 a night go elsewhere
Felt like a scene from cocoon. The female receptionist was curt to the point of rudeness. Walls in bedroom paper thin, so neighbour disagreements and crying children kept me up. The room was just an enlarged premier inn room, no style very plain and view was over the car park.
Stayed 2 nights in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 6 Oct 2023
Thank you for your feedback

8/10 Good

dawn

Stayed 2 nights in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 27 Sept 2023
Thank you for your feedback

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Property was good, however I specifically requested a room near a lift or on the ground floor, as my wife has difficulty in walking any distance .Was not informed that this was not possible, and was given a room furthest from the stairs/lift (Room 135) This left my wife in a lot of pain and discomfort on a daily basis. We should have been informed of this, that being the case we would have cancelled the booking.
Stayed 3 nights in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 23 Sept 2023
Please accept my apologies for the discomfort your wife endured during her stay. You should have been informed by the booking agent and by our reservations team that our standard double rooms are at the rear of the property and so not close to the lift and also that we do not have any bedrooms on the ground floor. Where possible we would always try to upgrade anyone with specific needs but unfortunately on this occasion our high occupancy did not allow for this.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Thank you for your feedback

8/10 Good

Margie

Stayed 2 nights in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Thank you for your feedback

6/10 Okay

Carlene, Reading

Travelled with partner
Disliked: Property conditions & facilities
Property quite run down for 4star, no AC and safe in the room. One very old lift was broken on arrival. No birthday welcome
Stayed 1 night in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Hi Ms Butcher,I am sorry our hotel did not live up to your expectations. Only our harbour or seaview rooms have air conditioning and safes. I apologise for the inconvenience of the lift being out of service for a short period. If the booking agency had notified us of your birthday we would have put a card and home made chocolates in your room.

10/10 Excellent

Toshiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looked and felt cleaner than before. Perhaps some renovation had been done during Covid. The location is perfect for hiking, swimming, walking and relaxing. Will come again.
Stayed 2 nights in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Thank you for your feedback. We have recently finished refurnishing our public areas and refurbishing 70 of our guest bedrooms. We look foward to welcoming you back in due course.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Thank you for your feedback

6/10 Okay

Katja

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wonderful location and beautiful views. the quality of the rooms/bathrooms are not a 4 star though. Staff was VERY friendly and helpful.
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Thank you for your feedback

4/10 Poor

Rebecca

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property is run down. Our room was very tired and worn and more like a 2 star. It’s such a beautiful location and the lounges etc are stunning. Needs a full refurbishment. Staff on reception and breakfast very grumpy and a bit room. Pool staff good.
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Thank you for your feedback. I am sorry to learn that you were disappointed with your room as we have refurbished 70 out of our 81 bedrooms in the last 3 years. In relation to the customer service you experienced please accept my apologies as we pride ourselves on providing a warm welcome and attentive service to all of our guests.

6/10 Okay

Lydia

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel location was great, beautiful views and lovely staff. However, the food was awful so much so that I skipped the free breakfast the second day. The bed was uncomfortable and the overall experience was not worth the price tag it came with
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 1 Sept 2023
Thank you for your feedback. Please accept my apologies that the hotel did not meet your expectations.

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 1 Sept 2023
Thank you for your feedback

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Second visit and not disappointed.. room was fantastic .. balcony looking over the harbour .. within minutes of arriving we were poolside .. heated pool is lovely and views across the bay are stunning … the staff are friendly and helpful
Stayed 3 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 22 Aug 2023
Thank you very much for your feedback. We look forward to welcoming you back in due course

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 22 Aug 2023
Thank you for your feedback

8/10 Good

Timothy

Travelled with group
Disliked: Property conditions & facilities
The hotel is very dated. Reception is not well manned and the rooms were very tired.!! The food was very good in the evening.
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 22 Aug 2023
Thank you for your feedback

8/10 Good

jason

Liked: Cleanliness, staff & service
stay for one evening and ticked all the boxes for our needs
Stayed 1 night in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 22 Aug 2023
Thank you for your feedback

8/10 Good

Janette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Lots of lounge areas and never felt crowded. Beautiful location. Staff were excellent. Only thing i would improve is more choice in the restaurant for evening meal.
Stayed 3 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 22 Aug 2023
Thank you for your feedback, we noted your comment about the dinner menu which will be relayed to the head chef. We look forward to welcoming you back in due course.

8/10 Good

David

Stayed 1 night in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 22 Aug 2023
Thank you for your feedback

10/10 Excellent

Cher

Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 13 Sept 2023
Thank you for your feedback

4/10 Poor

Neal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
The building needs updating or knocking down
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 15 Aug 2023
Thank you for your feedback, I am sorry that the hotel did not meet your expectations.

10/10 Excellent

SandraAndrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mark Gregory (Deputy General Manager) on 11 Aug 2023
Thank you very much for your feedback

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort
Good value for money. Amazing location. The only downside during our stay was the fact that the indoor pool was out of action. I would stay there again.
Stayed 2 nights in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 4 Aug 2023
Thank you for your feedback, please accept our apologies for the indoor hydropool being out of action for emergency repairs. We look forward to welcoming you back in due course

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were discreet but available of needed.
Stayed 3 nights in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 1 Aug 2023
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday treat
Nice hotel, classic art deco style.... beautiful lounges, friendly staff throughout our stay
Stayed 1 night in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback, we look forward to welcoming you back in due course

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Both Staff and fellow guest were so polite and positive
Stayed 1 night in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback. We look forward to welcoming you back in due course

10/10 Excellent

Stephen

Stayed 2 nights in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 4 Aug 2023
Thank you for your feedback

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for feedback, we look forward to welcoming you back in due course

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
We had a seaview room and the view was fantastic. Hotel could do with updating.
Stayed 2 nights in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
We appreciate your feedback and look forward to welcoming you back in due course

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback. We look forward to welcoming you back in due course

4/10 Poor

Sue

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dungeon Room - right on the beach!
The hotel is actually quite nice, the restaurant, food and drinks are good and the view is amazing. Just DO NOT stay in the 'dungeon room' as we nicked named it. For those booking with a 3rd party organisation, they automatically put you in the worst room, no natural light except windows that open onto the hotel air conditioning plant which roars all night. They know this is a bad 'dungeon room' and if you book direct with them they automatically offer you a free upgraded room. Very disappointing - this room should be used as a store room NOT A GUEST BEDROOM. Although the room was clean and bed comfortable - think about it - people need to have fresh air and even if it is a view of the carpark it has to be better than a brick wall and air con plant roaring all night long!!!!
Stayed 1 night in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
I am very sorry to learn of your disappointment with the bedroom you were allocated. Did you perhaps mention this to the reception team who may have been able to upgrade you if there was availability ? From your description I believe you booked a budget double which overlooks the inner courtyard. A description of these rooms is on third party websites so as not to create any false expectation. We have priced these budget rooms at 160 whereas a standard double room in the summer months is 299, which we think fairly reflects the difference in room quality. Please accept my sincere apologies for the discomfort you experienced.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing definitely going back
Rooms were lovely and tidy and comfortable very clean. Seaview room was amazing tea coffee facilities were good in the room and the reception was good when we asked for more milk. We ate at the restaurant. The food was really lovely and the bar was great atmosphere lovely and chilled
Stayed 2 nights in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your kind comments. We look forward to welcoming you back in due course.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had three nights B&B Location is amazing with boats ships going past all day right by the beach and Ferry. The hotel looks a bit tired in places. The front would look a lot nicer with a few flowers in the pots. Breakfast was fine normal hotel fare. Dinner was fine although a bit pricey .Went to sister hotels for Italian and Chinese Better value. Would return to hotel due to location but would like a balcony in what was superb weather
Stayed 3 nights in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback. We look forward to welcoming you back in due course. Please ask for a harbour view or sea view balcony room when next reserving.

2/10 Terrible

Keith, Ashtead

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A great location but this hotel is very tired and in need of a major refurbishment. Outrageously expensive considering the shabby condition that it is in.
Stayed 1 night in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback. We have an ongoing programme of refurbishment which includes having refurbished 73 of our 84 guest bedrooms in the last 4 years and refurnishing and recarpeting all of our lounges in the last 2 years.

6/10 Okay

Gerard

Disliked: Room comfort
Unbelievable location, but...
Amazing location. Lots of very inexperienced staff and a room like an oven.
Stayed 2 nights in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback. Please accept my apologies for your uncomfortable stay.

8/10 Good

Samantha

Stayed 2 nights in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your feedback

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service
The buildings location. Came back from dinner out at 10.30. Went into the bar for a nightcap. BAR CLOSED. Breakfast on the Terrace.
Stayed 1 night in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thnak you for your feedback. I am very sorry to learn of your disappointment at the bar being closed at 10.30pm. On quieter days it may not be constantly manned later in the evening but there is a sign on the bar indicating to ring the bell for service. We offer drinks service to our residents 24 hours a day.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bloody lovely
Had the best time here. Had breakfast and dinner there which was both delicious. Room was big and comfy and clean. Couldn’t ask for a better stay.
Stayed 1 night in Jun 2023
Response from Mark Gregory (Deputy General Manager) on 28 Jul 2023
Thank you for your kind comments. We look forward to welcoming you back in due course

2/10 Terrible

Helen

Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite comfortable stay helped by really nice weather. Good breakfast and lovely cream tea. 70% of the staff were friendly and helpful.
Stayed 2 nights in May 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully located hotel with great terrace overlooking the sea. Room was spotless and well maintained with quality furniture.
Stayed 1 night in May 2023