"My first comment would be to let visitors know this is a RESORT, not really a hotel. It was required to pay a $65 a day resort fee that needed to be used at the resort restaurants and facilities. If you had hoped to eat at places off site, you had to first be sure to spend your $65 inside the resort. That being said, the menu prices in the resort restaurants were exhorbitant. Our first night we had 2 items and a couple of cocktails. The tab was close to $120. I could buy a 6 pack for what they charge for one beer. This was at the Tapas restaurant, where the furniture was incredibly uncomfortable and hard to sit in. Also, be aware the parking fee was $79 per day ($92 for valet service). Seems excessive. Also, since it's a resort, that means lots of children, and I mean LOTS. If you're a family with young children, I suppose it's a good fit. It wasn't for us.
Secondly, I believe there were 5-6 elevators. I know one was out of service. We sometimes had to wait for 3 different elevators opening for one that had room to go to the lobby. They were packed. Very inadequate. The air conditioning system was noisy and made odd whining sounds during the night. The refrigerator was TINY. No microwave.
Lastly, we went to check out at 9:45 a.m. and discovered the checkout line was about 20 minutes long and looked like a line at Disney World. 2 staff members assigned to check regular guests out. Completely inadequate. Left a VERY sour taste. We were actually happy to leave!"
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