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Reviews of Americas Best Value Inn Plattsburgh

2.5 out of 5
Americas Best Value Inn Plattsburgh
19 Booth Drive, Plattsburgh, NY

Reviews

7.2

Good

Rating 10 - Excellent. 257 out of 1007 reviews" "
Rating 8 - Good. 336 out of 1007 reviews" "
Rating 6 - Okay. 189 out of 1007 reviews" "
Rating 4 - Poor. 112 out of 1007 reviews" "
Rating 2 - Terrible. 113 out of 1007 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Taiyi, Marietta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room needs update. It is old and has the damp smell.
Stayed 1 night in May 2024
Response from Front Office Manager on 27 May 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

10/10 Excellent

Myriam

Travelled with family and small children
Liked: Amenities
Nice i like the breakfast. Its near to places.
Stayed 1 night in May 2024
Response from Front Office Manager on 27 May 2024
We're delighted to hear your kind words and positive feedback. We hope to see you soon! Kind Regards!

2/10 Terrible

Janney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room stinks of dirty carpet and cigarette smoke. Towels are dingy and yellow. My door wouldn’t lock. They couldn’t fix it at the time so they had to switch my room 2 more times each smelling worse then the one before, I couldn’t breathe. Smell was so strong I got an immediate headache. Anyways let it be a last resort if you need somewhere to sleep for a night or two, spend the extra money for something else. Good luck if you decide to stay there.
Stayed 2 nights in May 2024
Response from Front Office Manager on 20 May 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

4/10 Poor

Jayy

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Be careful of how you use the water on the property . Had to run my water for minimum 20min so the water will return clear rather than brown . The equipment around the room is old and outdated. The staff is very accommodating on site however, management needs to take further look into renovations.
Stayed 1 night in May 2024
Response from Front Office Manager on 19 May 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

10/10 Excellent

Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Front Office Manager on 19 May 2024
Thank you for your time and rating.Kind Regards!

8/10 Good

brandie

Travelled with family
Liked: Staff & service
The property was older and in need of some repairs. However the staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Front Office Manager on 21 May 2024
We're delighted to hear your kind words and feedback.Kind Regards!

10/10 Excellent

Andreanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff gave us a big jetted tub room it was amazing
Stayed 1 night in May 2024
Response from Front Office Manager on 11 May 2024
We're delighted to hear your positive feedback. We're glad we were able to accommodate you with a stay that has met your expectations. We hope to see you soon!Kind Regards!

4/10 Poor

John D

Business traveller, Travelled with partner
It’s a dump. The room was dirty, the bed was lumpy and creaky. Even the soap stank. We could hear the upstairs lodger. The bathroom door was hard to close properly and the sofa arms were grimy. Low price, very low quality. Would never go back, would recommend against choosing that hotel unless you’re desperate.
Stayed 1 night in May 2024
Response from Front Office Manager on 10 May 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

10/10 Excellent

Reed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very comfortable and easy to access, with a restaurant right in front of it. We were working in Vermont for the weekend and it's only 15 minutes from the ferry which was super convenient for us!
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 2 May 2024
We're delighted to hear your positive feedback. We're glad we were able to accommodate you with a stay that has met your expectations. We hope to see you soon!Kind Regards!

4/10 Poor

Clare

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was run down Railings on stairs were loose-was afraid I would pull them off. They provided coffee but no cream. When I saw that breakfast was included, I assumed we wouldn’t have to use powdered cream. Wrong. The oj machine dispensed clear water. The one employee never had time to fix it because he appeared to be the only employee on their busiest day of the decade.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 13 Apr 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, AC leaked resulting in soaked floor, trash in cans, bed not made
Stayed 1 night in Apr 2024
Response from Front Office Manager on 13 Apr 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

6/10 Okay

nancy

Travelled with group
No elevator. Dangerous staircase. Very long walk to room.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 10 Apr 2024
We value your time and feedback and will utilize to insure better future stays. Kind Regards!

10/10 Excellent

Marco

Liked: Staff & service, property conditions & facilities
During the 4 days we stay, the cleaning of the room was negatvie. Beside that everything was very good. The reception was excellent.
Response from Front Office Manager on 18 Feb 2024
Thank you for your time and positive feedback. We're delighted to hear all of your kind words. We hope to see you soon!Kind Regards!

6/10 Okay

Jose

Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 10 Feb 2024
Thank you for your time and feedback.Kind Regards!

8/10 Good

Ron

Travelled with family
Disliked: Amenities, property conditions & facilities
Not the greatest but horrible would need to update the good & clean the rooms better
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 8 Feb 2024
Thank you for your time and feedback. Kind Regards!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 31 Jan 2024
Thank you for your time and perfect rating!Kind Regards!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 29 Jan 2024
Thank you for your time and perfect rating.Kind Regards!

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single Night Stay
One night stay in full bed with pull out couch. arrived 1/2 hr before check in time. Front desk checked me in without wait. Very pleasant worker at front desk. Room was clean, and spacious. Continental Breakfast. The only thing that I didn't care for was that the parking area was littered with cigarette butts, and a little trash. Rooms are non smoking. They need to put cans outside for the smokers to use. (I am an occasional smoker. I do not throw butts on ground.). I will book with this Inn on my next stay in the area. Value / Recommended.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 25 Jan 2024
We're are delighted to hear your positive comments. We're glad you've enjoyed your stay. We thank you in advance for all future recommendations. We hope to see you soon.Kind Regards!

8/10 Good

Rosemary

Area was quiet, room was clean, stay was economical.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 21 Jan 2024
We're are delighted to hear your positive comments. We're glad you've enjoyed your stay.Kind Regards!

8/10 Good

Irwin, Saranac Lake

Travelled with family, Business traveller
Liked: Staff & service, amenities
Has what was needed for a night stay. Did find that someone should double check for cleanliness. Maybe a more diligent maintenance team to oversee the little things. Other than those things they stay was very pleasant.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 9 Jan 2024
We value your time and feedback. It will be utilized to provide better future stays.Kind Regards!

6/10 Okay

Ashley

Liked: Staff & service
Kim at the front desk was very helpful.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 6 Jan 2024
Thank you for your time and feedback.Kind Regards!

2/10 Terrible

Mario

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
grand tache sur le tapis , porte de la chambre très très sale, Tache sur couverture
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2 Jan 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards

6/10 Okay

Howard

Liked: Staff & service
Disliked: Property conditions & facilities
Sketchy
Kinda sketchy. People were squatting in the room we got, but staff gave us different room. Police were called to another part of hotel when we got checked in too
Stayed 1 night in Dec 2023
Response from Front Office Manager on 2 Jan 2024
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards

4/10 Poor

Chrissy, Ottawa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Thank you for your time and feedback.Kind Regards!

4/10 Poor

Refugio

Stayed 1 night in Dec 2023
Response from Front Office Manager on 31 Dec 2023
Thank you for your time and feedback.Kind Regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 27 Dec 2023
Thank you for your time and positive rating.Kind Regards!

8/10 Good

ZENON

Stayed 1 night in Dec 2023
Response from Front Office Manager on 13 Jan 2024
Thank you for your time and rating.Kind Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 20 Dec 2023
That you for your time and perfect rating.Kind Regards!

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We needed a local, quiet place to sleep after a long day of shopping. The hotel is basic but clean, affordable, breakfast included and I was surprised how comfortable the beds were. I'd like to give it 5 stars however we had a horrible sleep and therefore our stay was ruined. At 6 am, the room above us was blaring music so loud, it woke us up. We had to call the front desk twice before they finally got them to lower he music, but it was still loud. By then, we were wide awake and it took us a while to fall back alseep. Consequently, we missed breakfast but thata not a huge deal. There was constant stomping, a child running, it was just annoying on what should of been our relaxing, kid free, sleep in weekend. Front desk said sorry, but didnt seem to care. We left exhausted. Ask for a room on the top floor or ask to be placed away from long term renters.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 20 Dec 2023
We're are delighted to hear your positive comments. We're glad you've enjoyed your stay for the most part. We are sorry for the noise issue you had and are also sorry that you felt our desk staff did not care to hear your issue. We hope that when you're in town you give us the chance to provide you with the stay that exceeds your expectations. Kind Regards!

2/10 Terrible

Claude

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 17 Dec 2023
We value your time and feedback.Kind Regards!

8/10 Good

Rashid

Stayed 1 night in Dec 2023
Response from Front Office Manager on 17 Dec 2023
Thank you for your time and positive rating.Kind Regards!

2/10 Terrible

Benoit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible room, bath dirty, personal not amical at all, breakfast very simple,we ask for Spleda and she tell us if it’s nit there we. Don’t have this
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 12 Dec 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to wait 10 minutes to check in. The TV buttons were inoperable Paid for 2 night stay Friday and Saturday check out for Sunday. Saturday at 1030 am Someone knocked once, and started to enter our room, while we were sleeping naked in bed. The fridge barely worked and ruined food we had. Sunday morning...... looking forward to a nice shower, NOPE......maybe 2 minutes of hot water. Very disappointed overall
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 5 Dec 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities
This is an inexpensive option in Plattsburgh. It is an older motel, but my unit was quite clean and cheery. Everything was in working condition and my bed was very clean and comfortable. Front desk people were very welcoming to me and I did have an issue with me key trying to enter my room and a service technician came to assist and fix the problem right away. All in all it was a comfortable stay. Decent breakfast.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 4 Dec 2023
We're are delighted to hear your positive comments. We're glad you've enjoyed your stay.Kind Regards!

6/10 Okay

Jo Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed here two time last year and was very pleased. They have since allowed homeless people to stay in the hotel, and never notified us of this change. Nothing against homeless people at all, but 'vibe' was very different and I wasn't comfortable being there.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

4/10 Poor

Jenilee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my third time staying at this hotel and it’s the first time, I’m disappointed. The room was dirty, the refrigerator froze all my food and drinks, the breakfast was better before, the fruits were not fresh. It will be my last time there.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

2/10 Terrible

Lynn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty. Room had dirt and cobwebs. Furniture stained. So gross
Stayed 1 night in Nov 2023
Response from Front Office Manager on 27 Nov 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards

10/10 Excellent

Arun Karthick

Stayed 1 night in Oct 2023
Response from Front Office Manager on 22 Nov 2023
Thank you for your time and positive rating.Kind Regards!

4/10 Poor

Diana

Travelled with family
Disliked: Amenities
Altho we were in a nonsmoking room, it had previously been a non smoking room. Bad smell/old musty. Had to go buy allergy meds. Also stains on bedding and chairs. Could smell weed being smoke from somewhere. Will not book or recommend.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 21 Nov 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

4/10 Poor

karen

Stayed 1 night in Nov 2023
Response from Front Office Manager on 22 Nov 2023
Thank you for your time and rating.Kind Regards!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Traveler
I was very happy with the customer service. While the decor could use some updating.. the room was clean, spacious, well stocked, and the water was nice and hot. The breakfast was yummy and the the hotel is centrally located.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 14 Nov 2023
We're are delighted to hear your positive comments. We're glad you've enjoyed your stay.Kind Regards!

10/10 Excellent

Amanda, Bakersfield

Stayed 1 night in Nov 2023
Response from Front Office Manager on 4 Dec 2023
Thank you for your time and perfect rating.Kind Regards!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for your time and feedback.Kind Regards!

2/10 Terrible

Felicia

Stayed 1 night in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Thank you for your time and feedback.Kind Regards!

10/10 Excellent

gaston, bonaventure

Stayed 1 night in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Thank you for your time and feedback.Kind Regards!

4/10 Poor

Esther

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, paint chipping, overall pppr cleanliness
Stayed 1 night in Nov 2023
Response from Front Office Manager on 8 Nov 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards!

2/10 Terrible

jordan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office Manager on 29 Oct 2023
Thank you for your time and feedback.Kind Regards!

4/10 Poor

Joanna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff were very nice and the breakfast bar was great, my NON-SMOKING room smelled of smoke (it became worse when the neighbours started smoking and it came throught the vents). The windows were dirty, the bedspread was ripped/worn and the furniture looked like it had seen it's day. My door didn't close properly so it was a bit disconcerting as I was travelling alone. Overall I found the property to be looking shabby and uncared for. Not worth the money I paid for.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 25 Oct 2023
We are devastated to hear of your negative experience during your stay. Our staff will work hard to fix all issues you've pointed out, thanks for letting us know. We hope that in the future you grant us the opportunity to provide you with a stay that meets or exceeds your expectations. Kind Regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto
Stayed 1 night in Oct 2023
Response from Front Office Manager on 23 Oct 2023
We're are delighted to hear your positive comments. We're glad you've enjoyed your stay.Kind Regards!

8/10 Good

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. The room is clean and quite. Staff are nice.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 17 Oct 2023
We're are delighted to hear your positive comments. We're glad you've enjoyed your stay.Kind Regards!