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"We arrived two days late and they would not refund us or allow us to stay in available rooms "

"The place was nice and people were friendly. The parking is easy and accessible. There’s a restaurant and a bar. The spa is 26€+ per person for 1h… so it’s expensive for Americans people used to more for free. The rooms are ok but not really well insulated, we could hear other people talking. For the proximity of the park it’s exceptional. Stop at the Information center in the city before you get there."

"Good value hotel. I liked being able to control heatng in my room; presence of a lift (albeit very small), especially as the staurcase was soiral and narrow; effective double glazing; reasonably priced breakfast; close to main avenue and cable car. Negative points: it was a bit of a trek from the SNCF station (20 minute walk); no shower holder so had to kneel down in bath and hold with one hand."

"Elevator didn’t work to my first floor. Had to use a smelly and dirty stairway during the whole stay. 5pm check in time is really something that puts me in a bad mood right away !!"

"Great place to stay beautiful scenery great staff "

"The floor is very cold. And quiet "

"Great location and easy access to the old city. It has parking, a bar, restaurant and breakfast."

"Lovely location!! Room was more than comfortable, nice wallpaper etc and modern bathroom. Room coul use a few more outlets. One reason for visiting Broto was to take a tour of the mountains, see waterfalls. 2 wks before arrival, hotel had never answered my inquiry about hiring a local service. Somehow fr USA couldn’t locate a locally based service ahead of time online - all were huge tours fr e.g. Barcelona. After my second email, hotel readily answered but the only tour firm they gave me never ever answered their phone (5 tries over a few days - just rang and rang, no voice mail) or acknowledged my online application on their site. Upon arrival, engaged another firm that hotel provided then another. All we could do was take a van trip to a certain part of the Pyrenees and listen to an excellent guide - but no lengthy tour, waterfalls. Other offer? 3.5 hour walk - too much for us. Verrry disappointing to come all the way across fr Madrid and not be able to tour thru the Pyrenees during our 4-day stay. I believe the front desk could’ve been more helpful. The woman at the front desk was very helpful otherwise."

"Couch was very uncomfortable and very hard like a rock, not something you can sit on. If you sit outside then you hear all the neighbors talking and kids playing "