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Reviews of Howard Johnson by Wyndham Pigeon Forge

2.5 out of 5
Howard Johnson by Wyndham Pigeon Forge
2162 Parkway, Pigeon Forge, TN

Reviews

5.8
Rating 10 - Excellent. 188 out of 1014 reviews" "
Rating 8 - Good. 200 out of 1014 reviews" "
Rating 6 - Okay. 180 out of 1014 reviews" "
Rating 4 - Poor. 177 out of 1014 reviews" "
Rating 2 - Terrible. 269 out of 1014 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cindy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no breakfast provided except Nutrigrain Bars, Granola Bars, Coffee, and watered-down juice. We didn't have any washcloths, We had to walk up on the stairs to the 3rd Floor when we requested an accessible room. We were supposed to have a jacuzzi and our room didn't have one. Also, the staff was RUDE!!
Stayed 1 night in May 2024

2/10 Terrible

Teresa

Disliked: Amenities
Our room was disgustingly dirty. The floors were black never been cleaned. The toilet leaked all over the floor, and it didn't overflow. It just leaked. The shower was broken. The microwave was broken. The coffee maker was broken. It smelled awful. The air conditioner filter look like it has never been cleaned, I had dirty sheets, no blanket no one cleaned our room at all. It was supposed to have continental breakfast no coffee no breakfast. I would never recommend anyone to ever stay at this hotel. I will never stay here again. I want my money back.
Stayed 2 nights in May 2024

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called property and asked about breakfast. They said full hot breakfast. Next morning it was not. Only a pack of pop-tarts available. Bed was stained with dried blood on mattress cover. No hot water in the sink, only cold. 4/7 days no towels available upon request. Front desk is suppose to be open 24/7, but front area was locked at all doors this morning for undetermined amount of time. Air conditioner did not work well. At 60 degrees it barely cooled the room by 3-4 am due to the temperature drop. Average temp was low 80s at most during our stay. No bugs on the plus side and the pools were nice.
Stayed 6 nights in May 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jeffery

Disliked: Staff & service
We arrived and they had over booked. We were sent away at 11pm with a small child. The staff was very rude and did not care at all.
Stayed 1 night in Mar 2024

4/10 Poor

Mizu

Travelled with family and small children
No breakfast when the website states there is and the property states there is dirty room nasty stains on bed broken ac unit sticky floors messed up toilet etc I can continue but I don’t want to re-live the nightmare
Stayed 1 night in May 2024

4/10 Poor

Mizu

Stayed 2 nights in May 2024

2/10 Terrible

Sakia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at this property again
Stayed 2 nights in May 2024

2/10 Terrible

Sherry

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty when we arrived. No towels, trash from previous tenants in the room. I had to ask for blankets, toilet paper, the trash to be taken out, ice bucket, etc. The tv remote was broken and the fire alarm was in pieces on the tvvstand. There was zero coffee in the room or the hotel. Granola bars were considered their “grab bag”. Nothing more, including no water, etc. I had two children and my pregnant daughter with me. There were people sleeping in the parking lot in their cars at all hours of the day and night. Adults and children were running around all hours as well. Saw a trail of blood on the sidewalk leading to the back door this morning. A small child seems to live there and was at the desk all hours helping staff. The pool outside was not clean. The staff, besides a couple of women, were rude and not helpful. I have stayed here before and it was not like this. Will not being staying here again.
Stayed 3 nights in May 2024

2/10 Terrible

Audrianna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was nasty, front desk staff was very rude, inside pool was very nasty. The only upside is that the outside pool was halfway decent. The floors in our room were so nasty that you could not walk barefoot without your feet being black from the dirt. All the lights in the room were out aside from 4. We will never stay here again.
Stayed 1 night in May 2024

2/10 Terrible

magda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgusting, towels were dirty, roaches in the lobby, bathroom was not clean and there was hair in the tub. Pillowcases were also dirty. The AC was disgusting. The staff was not friendly at all, seems like they didn't even want to be there.
Stayed 2 nights in May 2024

4/10 Poor

Samantha

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
It was really hard to get towels from the staff. We had to go up to the front desk multiple times & they always said they were doing laundry. Apparently they only do housekeeping on request but I had to ask 3 times before they did. The pool was nice but most of the other guests talked about how dirty their rooms were & the staff was rude.
Stayed 5 nights in May 2024

2/10 Terrible

Ethan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn’t cleaned at all
Stayed 2 nights in May 2024

4/10 Poor

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont stay
Stayed 3 nights in Apr 2024

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Randy

Travelled with pets
Disliked: Staff & service, amenities
The manager is a certifiable communist! I had a small pet and irresponsibly didn't observe the 'no pet' policy. Anyway, checked in for two nights and offloaded the vehicle only to have the receptionist come by and ask if I had a pet. Obviously, I said yes and she called the manager who asked that I vacate the property immediately! I offered to have pet put in a boarding facility for the stay and she was adamant that I leave. I told her that I paid for two nights and her reply was that was the penalty. She called law enforcement immediately because I demanded my refund as I hadn't been there an hour!
Stayed 2 nights in Apr 2024

4/10 Poor

william

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not completely clean. Trash and pill bottles left behind gap between dresser and fridge. No towels on arrival in bathroom and took the location 24 hrs to supply after notifying the desk. Waited in lobby for 20 minutes before someone came to the desk to check in.
Stayed 3 nights in Apr 2024

8/10 Good

Savannah

Liked: Cleanliness, staff & service
Very affordable and the room was clean. The outer areas are dirty and the other guests were a little sketchy, but it worked great for our one night stay passing through.
Stayed 1 night in Apr 2024

6/10 Okay

Mona

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ken

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff was ok. Room had no towels or blankets. Some lights in rooms had bad bulbs. Coffeemaker had no pot. Toilet rocked like a rocking chair. No garbage cans much so there was garbage everywhere. Complimentary breakfast was waffles only.
Stayed 1 night in Apr 2024

2/10 Terrible

jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no problem staying in an older property as long as it is well maintained and clean. Our room was very questionable - the phone and lamp were both very dirty, there were stains and peeling paint on the doors, black stained caulking around the tub, which would not drain, so we stood in water to shower. The microwave was also dirty. There were no towels and when we went to the front desk request some, we were told there weren't any. When pressed for towels, we were given the floor towels and a couple of hand towels, which were stained. This hotel is a dump and ahould not have the Windham name attached to it.
Stayed 1 night in Apr 2024

8/10 Good

Amanda

…
Stayed 1 night in Apr 2024

2/10 Terrible

Chance

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like much about it. Stapp was not helpful so called breakfast. Breakfast was not much no use no apple juice parking was terrible.
Stayed 1 night in Apr 2024

6/10 Okay

Wayne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we entered our room, we noticed there was only one bath towel and no hand towel. We asked for another towel for showering and were given a little pool towel as they were out of towels. Also, noticed there weren't any blankets on the beds, only two top sheets on each bed for warmth. Asked the front desk for blankets and they said they were out, but we should check back in the morning. There were coffee packets in the room, but no coffee maker. The sign said free breakfast- it was free, but the only thing on the menu was make your own waffle, coffee, and juice. The price was good, but you sure get what you pay for!
Stayed 1 night in Apr 2024

2/10 Terrible

Levin

Disliked: Cleanliness, staff & service, property conditions & facilities
There nothing to like about this property. The room was dirty, the sheets were dirty with cigarette ashes on them. The bathroom had a dirty cotton ball on the shower, plastic wrap from the soap, the sink was clogged, I went to let the front desk lady twice about it. The microwave was filthy. Apparently housekeeper didn’t had enough time to clean or didn’t wanted to clean the room. And to top it all off, the trash can from the bathroom had poop on it, and the trash bag eas put over it. I noticed it 2 days after my stayed, when I took the trash out. I didn’t spend that much time in the room so there was no trash. But they can do better. If it wasn’t for another housekeeper that cleaned my room, I would’ve been sleeping in a dirty room.
Stayed 4 nights in Apr 2024

2/10 Terrible

Teresa, Tremonton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We had no towels in our room and the floor was so dirty, your feet would stick.
Stayed 1 night in Apr 2024

2/10 Terrible

Sharon

Stayed 1 night in Apr 2024

4/10 Poor

Margaret

Disliked: Cleanliness, staff & service, amenities
The towels were clearly dirty, no volume control on the television, breakfast only served from 8:30 - 9:30, staff not even trying to fake wanting to be there. No, no, just...no. My first review traveling the country for many years:(
Stayed 1 night in Apr 2024

2/10 Terrible

Danny

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Non heated “indoor” pool, no working ice machine, only one day of breakfast, my room had spilled milk from the previous person in the fridge, had old meals in the fridge, and no towels! Still waiting on my refund after a month!!!!
Stayed 6 nights in Mar 2024

2/10 Terrible

Chantelle

Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival the attendent wasn't at the desk. As I walked down the hall I noticed she was in the laundry room bring someone's hair. Finally got our room to notice that the room was dirty, the cover had what looked to be blood on it, the floor was super Sticky, and they only have us 2 towels for a family of 5. Stayed the 1st night as it was late. But by morning we was out of there. The whole experience was unprofessional.

2/10 Terrible

Ravindra

Disliked: Cleanliness, staff & service, property conditions & facilities
So bad hotel. I will not recommend to anyone and for sure not to family. Room was dirty, no towel, no bins. Bed sheets are dirty.
Stayed 2 nights in Apr 2024

2/10 Terrible

Shunderice

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s just say we had booked to stay at the property for three nights, but ended up only staying one night and didn’t want to sleep there that one night! After driving 3 1/2 almost 4 hours we get there and the two rooms that were booked was not even ready so we had to wait another hour before we could check in. Mind you we arrived after check-in time which was supposed to be 4 PM. The rooms were nasty there was dust everywhere, no remote for the tv and was told to check back the next day, sheets were dirty, etc. The next morning when my husband went to check us out, no paper receipt nor email receipt for the one night was provided, we had to call back up there the next day to speak to a manager for an override to be done by a manager per the staff working because they didn’t know how to override canceling the other two nights that we had booked to stay there which seemed very odd to us because we have stayed at plenty of hotels before and plans changed to where we ended up having to leave out early and we checked out pay for the time that we may have been there and canceled for the remaining days and there was no issue a paper receipt or an email receipt was provided, and we didn’t have to get management involved who was not even on duty. The next day when we called we were given another excuse about the manager not being there so again we was not able to receive a paper nor email receipt. We had to just keep watching our account to ensure we were not over charged.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of smoke was horrible, rooms not cleaned at all. No towels blankets on the bed. Unable to check us in until 6pm. Told us to come back. My parents in a separate room, one of which was on oxygen. Room smelled so bad you could hardly breathe. We both deserve a full refund!! My dad had to clean his own bathroom. These places should have some kind of inspection to operate!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst place I have ever stayed. No breakfast no coffee machine in room. Just the coffee and cups. Mold on bathroom ceiling. My son cut his hand on bathroom doorknob. No batteries in any smoke detectors. Pool was dirty and the had no towels at pool or in room. People working desk or very rude.

2/10 Terrible

Sarah Jane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty linens. Hallways are smelly. Room smells cigarette . Mirrors dirty. Breakfast terrible no forks no napkins
Stayed 2 nights in Mar 2024

2/10 Terrible

Dnyaneshwar

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tube dirty No towels Front desk talking arrogantly Very bad business
Stayed 1 night in Mar 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude, the rooms were NOT clean or stocked. The dirtiest I’ve ever seen. No towels, no blankets, broken ac, the smell was awful. Would never stay here!
Stayed 2 nights in Mar 2024

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff encountered were unhelpful and laissez-faire. They were not going to go out of their way for you. Our room was filthy, smears and toothpaste splatter on mirrors, smears and fingerprints o refrigerator and headboards, pulled back the covers of bed and there was stuff black flecks and hair in the beds. The floors were filthy. The heater AC unit was flinging out black stuff not sure if it was black mold or what it was. Requested a different room, pulled back covers on beds same conditions. We asked for clean linens and changed the beds ourselves and wiped down the room. Then the next morning no complimentary breakfast. 2nd morning had cold eggs and sausage warmer was broken and no drinks no coffee no juice no milk nothing. Horrible place to stay
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer, Pembroke

Disliked: Cleanliness, staff & service, property conditions & facilities
I was dirty and no towels in the rooms
Stayed 3 nights in Mar 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels ever. No housekeeping ever in the 7 days we stayed But overall for the price definitely worth it
Stayed 6 nights in Mar 2024

4/10 Poor

ALEIDA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels and, when we went to get some, they were stained. Sink was clogged so we brushed our teeth in the tub. Floor was dirty. Not enough breakfast (eggs) for all so had to pay for breakfast outside the hotel. Outside stairway was dirty and full of garbage. Shower water pressure went off and on. Thin walls; could hear man (who seemed to be living there) snoring. Heat and A/C until did work perfectly. Room was big.
Stayed 5 nights in Mar 2024

2/10 Terrible

Katelynn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lacking in upgrades and cleanliness!! My children’s feet were BLACK after 5 minutes of walking on the floor, asked housekeeping to mop it came with a trash can and a mop and their feet were still becoming black. We asked 3 days in a row to have our linens on the bed exchanged, to our surprise (not really) never happened. No towels were provided and every time we had asked for towels the were in either the washer and dryer every time. WOULD NOT RECOMMEND

2/10 Terrible

Nick

Stayed 1 night in Mar 2024

2/10 Terrible

Kayla

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel I’ve ever stayed in. They only gave us one towel for my Family of 4. No wash cloths. No hand towels. When I asked for more towels they told me no. The ice machine doesn’t work. The “free breakfast” is a complete joke. They didn’t even clean our room during our stay which means you guessed it no more clean towels. The water pressure was so bad I could have spit the water out of my mouth harder. DO NOT STAY HERE.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

TylerandDeanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were on but for the rest it was not very clean. Wallls were so thin you could hear evening in other rooms. And lastly the staff lied they let us check out 3 day early and said we would have a refund of the amount. But did not do so took us 15 try’s just get ahold of them on the phone. And Expedia would not be of any help with the refund

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
So I would not recommend the hotel the staff was very rude my reservation got canceled before I arrived by them had to redo my reservation went with friends and their room had cockroaches behind the tv when reported the maintenance refused to do anything so receptionist said she would handle it we came back two hours later and nothing was done she just transferred the room it was cockroach free but still very dirty no breakfast at all during our stay when it says free breakfast there was a party next to my room when I went to office around 9:30 to make a complaint they were closed and didn’t do anything when called the fridge in the matter of a day froze all my food and drinks the only way to turn the fridge down was with a tool the floors were dirty and sticky when checking out I got a dirty look after the receptionist was done giving the customer infront of me major attitude because he asked for more towel’s because none of the room had towels just hand towels and insisted she had already gave him towels a few days prior and refused to give him more staff very lazy and avoid the pool it was packed with locals who live in area more than anything if you can i recommend avoiding this hotel AVOID AVOID AVOID the area however is very beautiful
Stayed 8 nights in Feb 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service
Wasn’t any towels or wash rags, toilet paper or anything. Stains on the bed covers. Can’t never talk to anyone at the front desk. Overall horrible satisfaction staying here this time.
Stayed 1 night in Mar 2024

2/10 Terrible

Shary

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there to check in n and noone was there. We called the number on the door and they said shnd credit card info with ID and we'll TRY to get someone there to let you in AFTER reserving it 2 weeks ahead of time!!!
Stayed 28 nights in Feb 2024