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"We recently stayed at this hotel and overall had a good experience, primarily thanks to its excellent location and the condition of the property. The room was a decent size, though storage space was quite limited, which made unpacking a bit challenging. A big plus was that we were able to check into our room before the official check-in time — a thoughtful gesture we really appreciated. However, there were some areas that could be improved. The room was located close to an air conditioning unit, so it was quite noisy throughout our stay. The staff were generally friendly, but at reception, they often seemed distracted or disinterested in assisting current guests. While they tried to help, it sometimes felt like they weren’t fully listening to our questions or concerns. The biggest disappointment was the housekeeping — room cleaning was virtually nonexistent, and when we did interact with the cleaning staff, they did a poor job. All in all, this hotel’s location and early check-in were definite highlights, but the service, especially housekeeping and attentiveness at reception, left a lot to be desired. With some improvements in guest care and cleanliness, this could be a fantastic place to stay."

"Phoenician is one of our most favorite places and we love coming back time and time again"

"Great hotel/casino experience. "

"Clean and the pool"

"Room clean bed comfortable "

"Easy check in/out, clean rooms with great hospitality and views. Although parking wasn’t free I still did enjoy the security of having our car parked in a garage. 10/10 would definitely stay here again!"

"Great waterpark and very friendly staff!"

"I stay here often as I go to the area to shop and see family. It is always comfortable and quiet!"

"The property was more that expected. The bathtub was a hit!!!! Food and service was excellent "