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"After checking in, our room key did not work, so we had to return to the lobby. One staff member initially explained it as a system issue, but another staff later corrected it, saying it was simply a mistake. Later, we came back to the lobby to look for drinking water, as none was provided in the room. Unlike most hotels we stayed at during this trip, there were no complimentary bottles, vending machines, or nearby convenience stores available. At check-out, a staff member asked us to pay for the stay again, even though it had already been fully prepaid through Expedia. I had to show the reservation and payment confirmation before another staff member stepped in and resolved the situation. Overall, the staff seemed unfamiliar with basic procedures, which caused unnecessary delays and stress. This ultimately affected our schedule, as we had to rush to continue our trip to Plitvice Lakes National Park. In addition, the hotel did not match the expectations set by the photos online. Based on this experience, I would not recommend this hotel and would not choose to stay here"

"This was a very well run hotel with an amazing kids club with lots of children to do throughout the day. Going over Easter weekend we were particularly lucky with the activities as well including a mini petting zoo. The indoor pool was heated and was also extended outdoors, which was great for a swim in early season. The All Inclusive package was great, with plenty of variety of drinks and choice at the buffet, and all the food was delicious. The family rooms were also very spacious."

"Breakfast was great. Bed was comfortable. Our towel warmer was broken unfortunately. The biggest let down was that there was no working AC only heat at the time of our stay. Our room got into the 80s F. The staff is unable to bypass the system. So while the booking said the hotel has AC it doesn't turn on til later in the year. We stayed on April 7th for reference. "

"We just started there one day. We wish we could stay there longer."

"The hotel was 20 minutes from downtown Zadar. 20euro taxi. We did not know it was all inclusive, but we did have a nice dinner. Unfortunately the lobby juice, bee and coffee machines were locked when we tried to go. We walked a lot, around the waterfront and in what is solely a residential area. At the entrance of the property was a bus stop to downtown. The people at the desk were all very nice. Quick easy check in and out. A nice pool."

"Booked a double bed, got a pushed together twin. Room was a little on the tired side. Shower was tiny, leaked over the floor, and had the toilet immediately in front of it (had to step out diagonally). And not their fault, but the road to the hotel was blocked, so had to walk with our luggage some distance to get there. No communication to inform us of that."

"Lovely hotel and spa. The staff was very helpful."

"It is a nice place to get away from the city and enjoy the sea"