Location was terrific. Place was nice. Unfortunately the manager/innkeeper was horrible. After I called from a 10 hour drive to ensure arriving at 10:30 pm was okay, she assured me it was no problem and that I would have a key and welcome letter waiting for me in the lobby. When I arrived, there were neither. Nor was there any way to reach her; she did not pick up the phone after I frantically called. My daughter and I finally guessed one of the building on site was her living quarters, so we went over (by now well after 10:30 at night). There was no doorbell but we banged on the door. About 10 minutes later after I phoned again, she picked up, saying she heard me bang on her door. She came over and gave us a room; apparently someone else had come and taken the key and taken our room; the good news was, we got a better room with a balcony overlooking the lake. I thought, okay, we'll move on but that morning at breakfast, she insulted me in front of other guests by (incredibly) claiming she wasn't expecting me because I had arrived on the wrong date, that my reservation was for the following day. I showed her my Expedia confirmation showing she was wrong. Then again embarrassing me in front of other guests, she had the gall to claim my credit card was denied. I pulled up my CC app & showed her that again, she was wrong, my payment had gone through the day I reserved the reservation. This would have been a lovely place to stay; regretfully her rudeness & incompetence ruined it.