4/10 Poor
Craig
Travelled with group
21 Apr 2023
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property is in a beautiful location & is good if you want to visit savaya but it’s 2 or 3 nights maximum but it does have major service issues:
Clear shortage of staff in all front of house areas. Often waiting for someone to attend to you. Lack of recognisable reception or concierge really doesn’t help.
Staff often confused if breakfast is or isn’t included. Also, Breakfast menu changes daily which clearly creates quality control issues in the food because a lot of the dishes are poorly conceived and executed. Worst breakfast I had in the 6 hotels I visited in Bali. Going back to basics with 2 or 3 daily specials would massively improve service, along with making it inclusive for all market's.
We ordered two glasses of champagne for dinner, cold glasses turned up but champagne was over 15 minutes later and then total confusion between all 5 waiting staff what to do because they realised glasses were no longer cold. It took over 20 minutes to get 2 glasses of champagne.
Staff vanished for over 15 minutes in the sunset bar, we just left without signing.
What became obvious during my stay is the hotel has a lot of weddings & I think this leads to the staff shortages and quality issues. Everyone is trying to service the hotel & the wedding at the same time.
Hotel just needs a new GM as the issues all come from the top. Staff clearly not well trained & organised.
For reference, I stayed with a friend & we travel the world in the best 5 star hotels.
Craig
Stayed 4 nights in Apr 2023