AVOID AT ALL COSTS. They asked for our credit card at check in, took to the back to make copies without asking (no other hotel in bali did this, their excuse was its a bank requirement). The bellhop stares expecting a tip when we didn't request him. Towels were dirty with mud and other's hair. Bed canopy had dirt and suspicious reddish/brown stains (i.e. possibly blood). The walls had gaping holes to the outside (their excuse: its "sustainably engineered"). No air conditioning other than some vent installed on the bed. The safe box is not attached. No screens on the windows. HERE'S WHERE IT GETS BAD. We booked a romantic sunset dinner elsewhere. Upon leaving for it, we found the lock on the door was broken. We spent an hour waiting as the "engineer" fumbled around (it just needed batteries). The sun had set and we missed our dinner. Two separate manager's came by (we were livid), saying they would make it right, we asked them not to do ANYTHING. When we got back from our LATE dinner, we found our room entered and our belongings moved around (the opposite of what we asked). At 5am I wake up to my fiance screaming due to a giant cockroach on her toothbrush. That was the last straw. We called the hotel, no answer (Per manager, theres no 24 hour service!) We spent 6 hours on the phone with expedia, our credit card, and the hotel once they finally answered. Hotel refused to refund us for the miserable 12 hours we survived before leaving! Don't pay for this broken product!