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"Has an upscale look and very comfortable and quiet rooms. Staff were very friendly. Some sites and reviews say they have a free shuttle to the Shady Grove metro but I found out at check in that they haven't had that since Covid. It's about a 10-15 minute drive to the metro."

"Staff was not helpful and acted like a bother at check-in. Each floor had a foul odor. The fire alarm went off at 0130 in the morning throughout the entire building. "

"Yep!"

"Good"

"It has some sort of smell"

"Staff was great"

"Great hotel. Full kitchen and the beds are very comfortable."

"Dear Management, I am writing to formally express my dissatisfaction with my recent stay at your Rockville location on April 24, 2026, with checkout on April 25, 2026. Upon arrival, my guest and I were assigned a room by the night manager, Hameed. Unfortunately, the room key provided to us did not function properly. When I returned to the front desk to report the issue, the response I received was dismissive and lacked urgency or professionalism. This initial interaction set a concerning tone for the remainder of our stay. Additionally, there was a troubling situation where an individual exited the room we had been assigned and was described as “supposedly” an employee. This raised serious concerns regarding guest safety, security protocols, and room assignment procedures. Furthermore, the condition of the room was unacceptable. The overall cleanliness did not meet basic hospitality standards. The bathroom, including the tub area, was visibly dirty, which made the stay uncomfortable and unsanitary. Given these issues—specifically the lack of professionalism, questionable security situation, and poor room cleanliness—I am requesting a full refund for this stay. I believe this is a reasonable resolution considering the circumstances. I had initially considered leaving a negative public review; however, I wanted to give your management team the opportunity to address this matter directly. I would appreciate a prompt response regarding how this situation will be resolved."

"Ok"