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Reviews of Arden Hotel and Residence

4 out of 5
Arden Hotel and Residence
42/111 Pattaya Klang Soi 12 Rd., Nongprue, Banglamung, Pattaya, Chonburi

Reviews

8.8

Excellent

Rating 10 - Excellent. 243 out of 459 reviews" "
Rating 8 - Good. 163 out of 459 reviews" "
Rating 6 - Okay. 35 out of 459 reviews" "
Rating 4 - Poor. 11 out of 459 reviews" "
Rating 2 - Terrible. 7 out of 459 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Trailak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in Pattaya close to all the things you want to see and do! Highly recommended and will be returning in the near future. Thanks Arden!
Stayed 2 nights in May 2024

10/10 Excellent

Ronald

Vey nice
A nice place to stay at a fair price .
Stayed 2 nights in Feb 2024

2/10 Terrible

Haitham

Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a super easy walking down to the beach and along the way if you get hungry there’s tons of food options or need to rest your feet there are also a bunch of therapy massage places with good prices. The staff at the hotel were all super helpful and just over all very nice to deal with. The room was nearly perfect and very clean. Will consider this place again for sure.

10/10 Excellent

William

Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen Hedley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff made the experience even more enjoyable
Stayed 7 nights in Dec 2023

10/10 Excellent

Kjetil

Stayed 14 nights in Nov 2023

10/10 Excellent

Mauricio

Stayed 7 nights in Dec 2023

10/10 Excellent

Kjetil

Stayed 7 nights in Nov 2023

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good service, small details are well prepared
Stayed 1 night in Nov 2023

6/10 Okay

Mathieu

Stayed 12 nights in Oct 2023

10/10 Excellent

Sock Hwa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is spacious, clean and nicely fitted. Hotel is also lovely and I enjoyed my stay there. My only comment: The staff at reception and on duty the morning of 10th Oct wasn't very helpful. Location was quite a bit of walk from the main road so a taxi or grab would be essential. Would definitely stay there again the next time I visit.
Stayed 1 night in Oct 2023

10/10 Excellent

Sang Woo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Wai Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

namcheon

Stayed 4 nights in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Hotel Management Team on 11 Sept 2023
Dear Valued Guest,Thank you so much for your feedback regarding to your recent stay with Arden Hotel and Residence. We hope you had a great stay and made a memorable trip while staying with us. Your feedback is very valuable to us and thank you for your time writing to let us know how was your stay. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely,Hotel Management Team

8/10 Good

Sveinung

Stayed 11 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 13 nights in Jun 2023
Response from Arden Hotel and Residence on 19 Jun 2023
Dear Mr. Andrew,Thank you for taking the time to give us a feedback. We hope you had a great stay and made a memorable trip while staying with us. We are looking forward to welcome you back to Arden Hotel and Residence Pattaya soon.Kind regards,Hotel Management Team

10/10 Excellent

Miss Tanida Dechsri

Stayed 1 night in May 2023

10/10 Excellent

Nancy

Stayed 4 nights in Apr 2023

10/10 Excellent

Nadav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

JINSOO

Stayed 1 night in Mar 2023

10/10 Excellent

Jhong-Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Jiratcha

Stayed 1 night in Feb 2023

8/10 Good

tom

Stayed 3 nights in Jan 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, no dissatisfaction 👍👍
Stayed 7 nights in Jan 2023
Response from Arden Hotel and Residence on 9 Feb 2023
Dear MR. David,Thank you so much for your feedback regarding to your recent stay with Arden Hotel and Residence. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely,Hotel Management Team

2/10 Terrible

Ahmed

Stayed 2 nights in Jan 2023

8/10 Good

yip

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Arden Hotel and Residence on 5 Feb 2023
Dear Yip,Thank you so much for your feedback regarding to your recent stay with Arden Hotel and Residence. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely,Hotel Management Team

4/10 Poor

Brian

Disliked: Cleanliness, amenities
The location is not good for getting to all nightlife areas. You will be getting a lot of motorbike taxi. Also this hotel is a favourite with china people and Thai . I felt out of place at times. In saying that it's not a farang tourist hotel I'd book sabia lodge . . But hotel room comfortable. Food breakfast was not good .better breakfast on soi 6 Irish pub in morning. If your a person who likes bars nightlife and single don't stay here .
Stayed 18 nights in Dec 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and friendly The room cleaners and kitchen staff are very efficant Security guards also excellent Reception staff accomadating Hotel is good sound proofing Pool is shaded
Response from Arden Hotel and Residence on 4 Feb 2023
Dear MR. Peter,Thank you so much for your feedback regarding to your recent stay with Arden Hotel and Residence. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely,Hotel Management Team

10/10 Excellent

leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and super professional staff. I am in the area for two weeks, I had planned to stay one night at this hotel. However, stayed two additional nights because of the facility and super nice and professional staff.
Stayed 1 night in Dec 2022

8/10 Good

Seek

Travelled with family
Liked: Staff & service, amenities
The water supply system has a problem in the shower room. It is only very hot water...!!
Stayed 2 nights in Nov 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were large and clean and comfortable i really enjoyed my stay there i would definitely go back in the near future
Stayed 2 nights in Oct 2022

6/10 Okay

Tse Siu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The breakfast is so bad The shower water is weak
Stayed 4 nights in Sep 2022

10/10 Excellent

Prabhjot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Aug 2022

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little out of the way. Hard to find but clean and the staff are great.
Stayed 3 nights in May 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities at a good price, big room
Good big room with microwave and washing machine which was a nice surprise. 30 minutes walk to beach or 5 mins on bike taxi. Pool okay , breakfast disappointing not much there for UK customers but maybe dont get many. Staff okay.
Stayed 2 nights in May 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Room was big and spacious with a washing machine which was a pleasant surprise. Small gripe that the breakfast did not really Cater for UK tastes but maybe they dont get many british guests. Pool is good but the lovely silence or listening to the birds is interrupted by loud crappy muzak they insist on playing.
Stayed 2 nights in May 2022

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Our second stay at this hotel. We feel at home here.
Stayed 2 nights in Mar 2021
Response from alex on 30 Mar 2021
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. Arden Hotel&Residence Pattaya, we take guest satisfaction is very seriously that the service and the cleanliness have been our top priority for us was from the aim of maximizing the comfort of guests. Rest assured of our attentiveness during your next visit should you happen to take your vacation in Pattaya again. All the hotel staff look forward to welcoming and serving you as the returning guest again soon. The Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap place with alot of facilities: bathtub, sauna, fitness, swimming pool, microwave' stove, and laundry machine. Everything is clean. I definitely gonna book this hotel again!
Stayed 2 nights in Aug 2020
Response from alex on 31 Aug 2020
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. Arden Hotel&Residence Pattaya, we take guest satisfaction is very seriously that the service and the cleanliness have been our top priority for us was from the aim of maximizing the comfort of guests. Rest assured of our attentiveness during your next visit should you happen to take your vacation in Pattaya again. All the hotel staff look forward to welcoming and serving you as the returning guest again soon. The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020
Response from alex on 1 Jun 2020
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. Arden Hotel&Residence Pattaya, we take guest satisfaction is very seriously that the service and the cleanliness have been our top priority for us was from the aim of maximizing the comfort of guests. Rest assured of our attentiveness during your next visit should you happen to take your vacation in Pattaya again. All the hotel staff look forward to welcoming and serving you as the returning guest again soon. The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed, modern & clean
Great experience here. Good location. A real 4 Star hotel, not one that feels 3 stars or less.
Stayed 2 nights in Feb 2020
Response from alex on 25 Feb 2020
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. The Management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from alex on 13 Feb 2020
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. The Management

10/10 Excellent

VIKRANT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay in Pattaya
This was 2nd time in this hotel and everything was perfect. The room had almost everything you need. Itwas like in your own home.
Stayed 1 night in Jan 2020
Response from alex on 9 Jan 2020
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. The Management

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Good
It was good the room was very comfortable breakfast was very average though
Stayed 2 nights in Jan 2020
Response from alex on 6 Jan 2020
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. The Management

8/10 Good

Wai Lee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Everything ok, just little bit far from shopping center
Stayed 3 nights in Dec 2019
Response from alex on 5 Jan 2020
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff room are nice but not so clean, air con need to clean a lot of dusty.
Stayed 1 night in Dec 2019
Response from alex on 21 Dec 2019
Thank you for your kindly review us. We will improve to ensure that, the stay of the customers will not encounter this kind of event again. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. Arden Hotel&Residence Pattaya, we take guest satisfaction is very seriously that the service and the cleanliness have been our top priority for us was from the aim of maximizing the comfort of guests. Rest assured of our attentiveness during your next visit should you happen to take your vacation in Pattaya again. All the hotel staff look forward to welcoming and serving you as the returning guest again soon. The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If have pan provide in room will more good for cook
Stayed 2 nights in Dec 2019
Response from alex on 21 Dec 2019
Thank you for your kindly review us. We will improve to ensure that, the stay of the customers will not encounter this kind of event again. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. Arden Hotel&Residence Pattaya, we take guest satisfaction is very seriously that the service and the cleanliness have been our top priority for us was from the aim of maximizing the comfort of guests. Rest assured of our attentiveness during your next visit should you happen to take your vacation in Pattaya again. All the hotel staff look forward to welcoming and serving you as the returning guest again soon. The Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from ALEX on 14 Dec 2019
Thank you for your kindly review us. We hard work to improve our service to make sure that you will got expert experience every time to stay with us. The Management