At first impression, during check in, I experienced an unpleasing encounter. Struggled getting in with luggage and although 4 staff members where there, no one offered assistance. English was very difficult to understand but luckily everything was written on paper where I could read what was being said. Requested a pool view room which was across hall from where I was but was told I needed to pay for upgrade. Room itself is comfortable because it is spacious. Rooms overviewing street are quite noisy. I did not sleep at all during my stay. Only water is offered as for amenities. No tea or coffee like most all other hotels I stayed at in Phuket. Hotel is located within walking distance to many stores and restaurants.