2/10 Terrible
Zayed
25 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am extremely sorry to write this however it is unacceptable to receive such low level of service from a five star hotel. The cleanliness of the room, the quality of the sheets, the state of the bathroom, everything was NOT five star.
I stayed at the Presige suite (3101 and 3103) today only the bedroom was cleaned and not the living room. The toiletries were dumped at the front of the door and my son tripped when we entered the room.
Then we had a house keeper (man) knock on the door. I (lady) was in bed in my night clothes asking repeated to not enter. He barged in and insisted on leaving something in the bathroom. I almost had to scream to ask him to please leave as it’s a private space. This is absolutely unacceptable.
It has been nothing short of a horrible stay here and we couldn’t wait to leave. That should not be the feeling from staying at a Westin brand and five star hotel.
Zayed
Stayed 2 nights in Jun 2024