2/10 Terrible
Natasha
Travelled with family
23 Jun 2024
Disliked: Amenities, property conditions & facilities
I wish I could give this place less than one star. I reserved a deluxe room for 3 and they added an extra sofa bed to a single room and charged me more money, but by adding the bed, the room became less functional. The closet could not open. They don’t actually have triple rooms, they just charge more and cram extra beds onto the same space. There was a hole in the bottom of the shower, so after every shower a swimming pool formed on the floor, not just in our room. And this is happening in other rooms as well, not just the hell hole I was assigned. As for the toilet, there is not enough space for a normal person to fit into the space. It is ridiculous. I don’t not recommend this place. I think the information they post is misleading and they know that they can get away with this false advertising as this is Europe. They are doing construction and the knocking/ noise begins at 8am, of course guests are not told about this at the time of booking or during check-in. It’s just a nasty surprise you get when you are trying to sleep. On my reservation, I was told that I needed to pay $20.58 at the hotel. Upon check-in I was charged $48…no explanation. At least the AC works. Otherwise stay away from here. It is a mess! Also, the hot water stopped working during our stay. Again, nothing mentioned to guests. It was our job to call and ask what was going on. No we apologize for the inconvenience. Just…We know there is no hot water, maintenance is working to fix it.
Natasha
Stayed 3 nights in Jun 2024