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"Large spacious resort complex - excellent facilities - clean & well decorated communal areas (lobby, restaurant, poolside, gardens). Even though it was a large resort with many people, it didn’t feel claustrophobic and it was very quiet throughout the day and night. All staff were so friendly, pleasant & helpful. On initial inspection of the room, it was spacious & very well presented - good quality fabrics/curtains/bedding. Once settled in the room it was obvious the room was tired & sloppy and the room needed a good proper clean - flaky paint, chipped paintwork, dirty carpet, rotten wood, water damaged & faded marble, heavy layers of dust/dirty along the walls & floor, broken patio metal framed doors, dirty plastic chairs on the balcony. Bed was a bit too hard for my liking - but good quality sheets & bedding. Excellent shower pressure & lots of hot water. All in all - it was a lovely comfortable place to stay and I would stay again - however just be aware of the smaller details that doesnt make the resort 5star"

"I had a fantastic experience. The room was clean, reflecting the high standards of the housekeeping staff. The front desk team was incredibly friendly and helpful, providing excellent local recommendations. Breakfast offered a wide variety of delicious options, while the bar had a welcoming atmosphere with expertly crafted drinks. I highly recommend this property for its comfort and outstanding service."

"Great location and air con!"

"I enjoyed the bathtub with bath salt after my mt. Kinabalu climb. Very clean and comfortable stay for me. "

"Our pickup shuttle was delayed but the hotel made up for the delay by giving us a late checkout and breakfast. It is the second time we stayed and we will stay again."

"Room was very clean and the staff are helpful. "

"Could be so much better - this is 3 or 4 start at best - Its missing the finishing touches that enhances guest experience - eg 1 hour for bags to be brought to room, food over priced and average - room aircon is not up to standard, not enough power outlets - in reality only one for guest use in the room, for the money there is better , far better"

"Staff were attentive. Amenities supplied. I enjoyed my stay here. "

"Staff are smiling all the time. Amazing swimming pool on roof deck / bar. However, the pool should have a roped off section for lap swimming for adults and a kids area for fooling around. Too many kids who have zero etiquette loud parents made swimming in a sophisticated environment feel like bargain basement garage sale kinda place. Or adults only from 18:00 to close. "