Thank you very much for your review.

Thank you very much for staying with us. We hope to see you again.

thanks for your time to review us. unfortunatelly not everyone can be pleased, even our staff is young, but they work in the hotel business more then a year and constantly get trained and observed by our managers to improve service. our room has a size of 28 s.qm what is bigger then other average hotel rooms. our showertimer got improved to a maximum time of 30 seconds and as described in the room, if u press within the 30 seconds again, it continuous running. Unfortunately some guest try to overcome the hotel switches with different tools what causes damages on the switches. A simple request at our front desk for a second card what solve this problem

good am. Unfortunately you had a bad experiance. We are sorry about that. Regarding the issues with the "long list" in the minibar, in every hotel of course you have to pay the mini bar as well as additional laundry services. No other charges appeal, except, if the beddings get stained through paint or tattoo, what my staff tried to remove, but it didnt work, so we had to charge it to the guest , as what every other hotel is doing as well. what is not our fault, but of course, you would complain, if you occupy a room, what has dirty (stained) bed sheets. The aircon has a remote control as well and the air can directed in different direction (our staff can set this up for guest, if requested). Regarding our internet, we have two provider with a speed of 5 - 25 mpps per second. Our water temperature is set to 37 degrees, in order not to "burn" our guest and everybody so far was happy with it. Upon ur non-working TV, we had only in ur time of stay, 3 hours no TV signal do to works on the line from the provider. Anyway, for some reason, i did not know about ur complain, otherwise i would have given ur right away another room. refunds upon check out, cant/wont be honored in any hotel, even with a bad review treat. We are again sorry about your experience.

Thank You so much for your feedback. We really appreciate it, looking forward to see you again with your family and friends

good am mr jason jack thanks for your time reviewing us. I like to invite everybody to check himself. We are fully booked since we opened december 24th 2018 until now and everybody enjoys their stay. We are sorry that you did not enjoy your stay and wish you all the best.

Thanks for your time. We are sad, that you didnt leave more that points. So we dont know how to improve.

thank you very much for your review

Thanks for your time to review us. yes we all here in Panglao, Alona suffer from the booming ongoing new developments. Therefore we invested in noise absorbing technologies. hope to see you again.

Thank you for your response. In every facility its common to allow only kids below 12 years for free in a room since all persons are also entitled for the free breakfast as well as the usage of all services we offer. I believe, that should not be an issue. Since we are applying for ANAHAW certification (to become an environmental friendly Establishment) we need to take care of our consumption of water, electricity and waste reduction. We hope this is understandable, since we all have only one World, we want to protect. Regarding your sink forcet issue, we will adjust the time to run it the maximum time of 30 seconds. Beside of that, when the push bottom gets pushed again within this time frame, the time starts new to run. But we will make this functionality clear with an additional description in the bathroom.

thank you very much for ur review

thank you so much. minibar we check and complete. it simply got overlooked in the first days of our opening. Thank you for bringing it to our attention

thank you very much for ur time to review us. we always want to become better. hopefully see u again

Thank you very much. We are still improving our services and planing next to offer also for our guest set menus to give you a great dinner experience as well