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"He had the best time at Los Lagos Hotel! The hot springs were absolutely amazing and beautiful, and the property was very clean. The staff was so nice and welcoming. The food was delicious — we had breakfast at the restaurant, and by the afternoon we were so tired we ordered room service. The restaurant even accommodated a different menu for us, including pizza for the kids, and it was delicious!"

"The pools and the area: amazing! the view from our room was breathtaking and unforgetable. I loved hight ceilings. Although, I was dissapointed by the hair dryer as it was really old and not a strong one. It was like somthing you would expect to see at a very cheap hotel. Also, the have a nice tradition of putting chocolate on the pillow before the bedtime, but they only put it 1 time out of our 3 nights. It is fine with me, it just the kids heard it and then they were a bit dissapointed. Also, they charged our aacount for extra 7$, which is nothing, but just weird as we didnt purchase or took anything from the bar. Overall it is good experience and the stuff was really good and helpful; at the front dest and at their sports/adventure area; very beautiful area. "

"Yes"

"The many hot and cool pools were always clean and never crowded . Staff were so helpful and friendly. Always leaving a special surprise in our rooms . The buffet breakfast had a large selection of western breakfast options as well as a Costa Rican option ."

"Buen desayuno la habitación hermosa y las instalaciones también lo único que no me gustó fue que encontré en las sabanas partes de insectos, como que esas sabanas no las habían cambiado en un rato."

"El servicio al cliente bastante malo , la mayoría hablan regañando al cliente . La habitación con una de las camas sucias . El personal muy mal entrenado"

"Un hotel muy bonito. Piscina de agua fría y de aguas termales. Muy buen desayuno incluido."

"Nice and helpful staff. Good breakfast buffet options. Gorgeous views of the nature and the volcano. Only I wish the restaurant on site wasn’t so expensive…"

"El personal con servicio al cliente de primera .la instalación en muy buenas condiciones"