Palm Beach

We stayed 4 nights in Makkah Tower (tower no. 6, Room# 12/11) in December. The location and the size of the room are the best things about this hotel. It is conveniently located very near to Haram Sharif, Abu Bakar Mosque and food court. All the people working for maintenance and bellmen are super friendly and helpful. We would like to give a special shout out to our room service/housekeeping guy “Abdul Baset”. He was always ready to serve/help. He is polite, informative and hardworking. Few things we think need to improve. The bathroom water took long time to heat up. Even though we waited long, water wasn’t warm enough to take shower comfortably. The cooktop in the small kitchen area seems very old and not easy to use. We went there during the Christmas break. Hotel was packed with people and most of the time we had to wait long for the elevator. A few of the front desk staff members were not very friendly. We heard that lots of renovation is going on to improve the quality of the hotel room. We hope they improve these cons in future.

Clean facilities and friendly staff

Shuttle was great. Made it super easy to get back since you’re so tired. Staff seemed little off.