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"A glamorous place - gorgeous swimming pool with fountains and beautiful rooms. "

"Arriving on Tren Maya we were surprised that a shuttle was waiting for us at the train station with our name to help us locate them. We did not request that. Price quoted was approx. $35 US to go to hotel from station. We were tired from the all day train ride so we paid it rather than look for a taxi, then learned trip should have been 200 pesos mx for the ride. That’s disappointing to be taken advantage of. Employees at hotel were super helpful. Helped us arrange tour the next day- however the timing of the tour pick up from ruins to the van for Misol Ha and Agua Azul leg of tour left only back bench of van with no windows no air for seating. An arduous trek over terrible roads seated like that left us sick, in pain, and angry with tour company who would stuff so many people in a vehicle. Arriving at Agua Azul, chafer recommended restaurant next to where van was parked- their selections and quality of food disappointing-better selections if you keep walking toward the falls. Morning receptionist helped us get a taxi rather than use the shuttle service that was so expensive and not looking out for our best interest in terms of comfort. Hotel location is good- quiet, just off main road, walking area. Restaurant is great! Waiter exceptional, food good, convenient that it is right on site. Tour company has same name as restaurant. I do NOT recommend tour company. "

"Buen recibimiento, personal amable en todo momento No tuvimos tiempo de disfrutar la alberca pero si del jardín. Todo lo que ofrecen lo cumplen Buena comida exelente pan Nos gustó y lo recomendamos. "

"Great staff. Carnival was wonderful"

"The property description says they have electric car charging on site, but they do not. To avoid a serious problem, electric vehicle drivers should plan to charge elsewhere. "

"Excellent food. Very kind staff group. Will come back again. River side its beautiful clean and so close to Mother Nature "

"Did not have breakfast"