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Reviews of Pala Casino Spa And Resort

4 out of 5
Pala Casino Spa And Resort
11154 Highway 76, Pala, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 763 out of 1204 reviews" "
Rating 8 - Good. 219 out of 1204 reviews" "
Rating 6 - Okay. 103 out of 1204 reviews" "
Rating 4 - Poor. 62 out of 1204 reviews" "
Rating 2 - Terrible. 57 out of 1204 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, top quality, very professional.
Stayed 2 nights in May 2024
Response from Hotel Management on 27 May 2024
Hello David, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon

10/10 Excellent

Latricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a motocross event. Property was really nice, excellent room, live music and the hospitality staff was great. Really close to the event. Would definitely stay again. Food was ok.
Stayed 2 nights in May 2024

6/10 Okay

William

Nice gaming area. Rooms were not available for two hrs. After check in.
Stayed 1 night in May 2024
Response from Hotel Management on 27 May 2024
Hello William, we are sorry to hear that you had an unpleasant experience at check-in. We have forwarded your concerns to management for further review and hope to provide you with a better experience in the future.

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Clean fancy property!
Stayed 2 nights in May 2024
Response from Hotel Management on 27 May 2024
Hello William, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
This place was absolutely beautiful
Stayed 2 nights in May 2024
Response from Hotel Management on 26 May 2024
Hello Christina, thank you so much for your feedback and we're looking forward to welcoming you again!

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this casino and hotel! There ARE mini fridges in the rooms (not posted on their website) the food places are all super bland and unseasoned- definitely bring food, order food or bring your own seasonings.
Stayed 2 nights in May 2024
Response from Hotel Management on 26 May 2024
Hello Tara, thank you so much for your feedback and we're looking forward to welcoming you again!

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great experience
Stayed 1 night in May 2024
Response from Hotel Management on 26 May 2024
Hello Ruben, thank you for staying with us! We are glad that you had a great experience. We are looking forward to welcoming you again in the future!

10/10 Excellent

Theron

Liked: Cleanliness, staff & service, property conditions & facilities
Maybe give a notice that all People will have to show id at counter. Was digging through a packed bag trying to find wallet quickly. Would have been nice to know ahead of time. Even a few minutes.
Stayed 1 night in May 2024
Response from Hotel Management on 26 May 2024
Hello Theron, Thank you for your positive review. We apologize for any confusion at check-in. We do have to check all IDs to verify identity. This helps prevent fraud. We are glad you enjoyed your stay otherwise and look forward to welcoming you back in the future

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The poolside was gorgeous, and it was nice having our section. The rooms were exquisite, and the dining was delicious; I ate at every available dining. The smoking area was moderate, as I do not prefer the smell of smoke. The service was excellent from all staff. I wish to have another staycation.
Stayed 2 nights in May 2024
Response from Hotel Management on 25 May 2024
Hello Annette, We're glad you enjoyed your stay, and thank you for the positive review. We appreciate it! Looking forward to welcoming you back soon.

2/10 Terrible

Tracy

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The shower was disgusting, water didn’t drain and black stuff came up the drain, and it smelt like sewage. The lady at the front desk was very rude. Their RV park is much nicer, and friendlier staff.
Stayed 1 night in May 2024
Response from Hotel Management on 24 May 2024
Hello Tracy, we are sorry to hear that you had an unpleasant experience. We have forwarded your concerns to management for further review and hope to provide you with a better experience in the future.

4/10 Poor

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
They made us wait 1.5 hour after 4pm check in because room wasn't ready, would've been longer had i not complained after an hour and a half of sitting there waiting.
Stayed 2 nights in May 2024
Response from Hotel Managment on 25 May 2024
Hello Raymond, we are sorry to hear that you had an unpleasant experience. We have forwarded your concerns to management for further review and hope to provide you with a better experience in the future.

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check-in
Stayed 1 night in May 2024
Response from Hotel Management on 24 May 2024
Hello Hector, thank you so much for your feedback and we're looking forward to welcoming you again!

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice. Pool area closed during the week.
Stayed 2 nights in May 2024
Response from Hotel Management on 24 May 2024
Hello Kathy, thank you so much for your feedback and we're looking forward to welcoming you again!

10/10 Excellent

Merina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in
Stayed 1 night in May 2024
Response from Hotel Management on 24 May 2024
Hello Merina, thank you so much for your feedback and we're looking forward to welcoming you again!

10/10 Excellent

Mario

Stayed 3 nights in May 2024
Response from Hotel Management on 24 May 2024
Hello Mario, thank you so much for your feedback and we're looking forward to welcoming you again!

10/10 Excellent

AquaNeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Hello AquqNeshia! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like you were on a vacation far away, loved the convenience of all amenities, friendly staff, good food, live music at the bar. Really nice staycation getaway
Stayed 3 nights in May 2024
Response from Pala Casino on 22 May 2024
Thank you Michelle for the great review, we cant wait to welcome you back to Pala Casino.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay thank you
Stayed 2 nights in Apr 2024
Response from Pala Casino on 23 May 2024
We can't wait for you to come back Cole!

6/10 Okay

DUANA

Business traveller
Liked: Staff & service
Even though this is a non-smoking hotel, the casino is not smoke free. You could still smell cigarettes through the ventilation systems while in your room. Additionally, in order to get to some of the restaurants you had to walk through the stinky casino.
Stayed 2 nights in May 2024
Response from Hotel Management on 23 May 2024
Greetings, Duana. We appreciate you taking the time to leave us a review. Our apologies for the smell during your stay. We'll continue to take guest feedback into consideration, as we're always looking for ways to improve our guest experience.Regards,

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious. All necessities such as iron, hair dryer, etc were already in the room ready for you.
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Hello Yajaira, Thank you for staying with us and for your positive feedback. We are looking forward to welcoming you again soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Hello Robert, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

rafat h

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Hello Rafat! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Larry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Hello Larry, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The road into the casino is one way and the road twists and turns. Kinda scary when people drive fast. Great restaurants and staff was friendly.
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Hello Patricia, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Ignatius

Travelled with partner
Liked: Amenities, property conditions & facilities
Spacious room, clean, good service
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Hello Ignatius, thank you for staying with us and for the feedback! We are looking forward to welcoming you back soon!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were pretty spacious and very clean, definitely a nice resort!
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Hello Bruce, thank you for staying with us and for the feedback! We are looking forward to welcoming you back soon!

8/10 Good

angel

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Pala Casino on 21 May 2024
Thank you Angel!

6/10 Okay

Karmen

My "mountain view" room was actually a parking ramp view. You could see the mountains in the farthest corner if you looked out the window at an angle. It's pretty average. My room was not stocked with hair conditioner, which I didn't realize until I was in the shower, and I hadn't brought any. It was an overpriced stay, but I stayed there because of the location, not for the casino.
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Hello Karmen, thank you for your feedback. We are sorry your stay was less than satisfactory. We aim to provide you with a better experience on your next visit!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful swimming pool area. Bar, food & lounge areas amazing. Adults only. Staff is very friendly and helpful.
Stayed 2 nights in May 2024
Response from Hotel Management on 19 May 2024
Thank you Anna for taking the time to leave us a review. We look forward to serving you in the future.

6/10 Okay

jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Hello Jessica, thank you for your feedback. We aim to provide you with a better experience on your next visit!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surroundings, room area is large, roomy bathrooms small shower
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Thank you Mary for the great review!

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has lots of garage parking and is easy to navigate. The kids were disappointed that they couldn't use the pools, but they allowed us to use the pool at the RV park next door. Not as nice but was a decent alternative.
Stayed 2 nights in May 2024
Response from Hotel Management on 16 May 2024
Greetings, Dan. Thank you for the feedback. We apologize for the miscommunication regarding pool usage; it is age-regulated and 21+ only at the moment. We'll continue to take guest feedback into consideration, as we look to improve our offerings.Regards,

8/10 Good

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in, the staff was just robotic and not welcoming. I was rather disappointed.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 15 May 2024
Hello, Elena. We apologize for the subpar experience you had at check-in time. We'll continue to look for ways to improve the experience we offer to guests and we appreciate your feedback; it'll help us improve!Regards,

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Nice property rooms are getting dated but we’re clean cafe breakfast was average at best.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Hello Justin, Thank you for staying with us and for your feedback. We are currently making many improvements to our property. We look forward to welcoming you again in the future, to give you an even more enjoyable stay.

2/10 Terrible

jim

Disliked: Property conditions & facilities
Awful. Pool closed the entire time. Horrible food. The room was nice.
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Greetings, Jim. We apologize for the poor experience you had during you stay; our pool is unfortunately not fully open at this time, limited only to Friday, Saturday and Sunday, 10AM-5PM. We're taking guest feedback into consideration and will look to continue to improve our offerings.Regards,

8/10 Good

KELLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long wait for check in. Rooms really nice.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Hello Kelly, Thank you for staying with us and for your patience during check-in. We are looking forward to welcoming you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Hello Jose, Thank you for staying with us. We are looking forward to welcoming you again soon.

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were beautiful and clean. Unfortunately, neither ice maker on my floor worked. The gambling was rough, didn't see many winners.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Hello Monica, Thank you for staying with us and for your feedback. We apologize regarding the ice machines and have forwarded this to management. We are looking forward to welcoming you again soon.

8/10 Good

maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Hello Maria, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience. Definitely will recommend.
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Hello Raquel, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend away
Stayed 2 nights in May 2024
Response from Hotel Management on 12 May 2024
Hello Jamie! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 Good

Jose, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Hello Jose! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool
Stayed 2 nights in May 2024
Response from Hotel Management on 14 May 2024
Hello Angie, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room
Stayed 1 night in May 2024
Response from Hotel Management on 12 May 2024
Hello Angel! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing untruthful office staff
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Hello Christine, We always look for ways to improve at Pala Casino, if you wish to talk about your stay, Please feel free to contact Hotel Management. Thank you for taking the time to leave us a review.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The new concert Hall
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Hello David, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Terance

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Hello Terance! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Mary, Kingman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Hello, Mary. Thank you for the great feedback. We're glad you enjoyed your stay!Regards,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 11 May 2024
Hello Sean, thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel stay. Friendly and helpful staff and security by the elevator towards rooms.
Response from Hotel Management on 10 May 2024
Hello Jonathan, thank you for sharing your positive experience at Pala Casino. It was a pleasure having you as our guest, and we hope to welcome you back soon.