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Reviews of Pagosa Springs Lodge

2.5 out of 5
Pagosa Springs Lodge
3505 West Highway 160, Pagosa Springs, CO

Reviews

7.0

Good

Rating 10 - Excellent. 131 out of 488 reviews" "
Rating 8 - Good. 125 out of 488 reviews" "
Rating 6 - Okay. 104 out of 488 reviews" "
Rating 4 - Poor. 68 out of 488 reviews" "
Rating 2 - Terrible. 60 out of 488 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great but property under renovations-no breakfast, no pool, no hot tub. Empty vending machines.
Stayed 1 night in Apr 2024

6/10 Okay

Charlotte

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The remodel has a long way to go (it's been going on for at least 5 years!). Our room was nice, but no USB port. The grounds are all weeds. The exterior wood trim is rotting. The hallway ceiling was hanging dangerously from water damage. Our room's deck was filthy with bird poop and rotted wood. There was no screen on the sliding glass door so we were afraid the pooping swallows would fly in. Broken down vehicles in the parking lot. No pool, breakfast, restaurant. Hopefully the new owner will get it fixed up.
Stayed 2 nights in Apr 2024

2/10 Terrible

Stephen

Stayed 2 nights in Apr 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how quiet and peaceful it was! Great beds very comfortable and very pleasing
Stayed 1 night in Mar 2024

10/10 Excellent

Ramona

Stayed 1 night in Mar 2024

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No breakfast as advertised. Carpets were dinghy and property was under construction. Other than that, it had a great view room was clean and was a decent stay.
Stayed 3 nights in Jan 2024

4/10 Poor

Mitchell

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Christine, Conroe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I have ever stayed & I am not a fancy, all inclusive person. The room was Filthy and we all were sick the entire time we stayed in the room. Cough, congested, from the dust and dirty ac filter. Location is good but other than that, DO NOT WASTE YOUR MONEY!!!!
Stayed 6 nights in Dec 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Great hotel currently under renovation. It’s a bit dated but very nice overall. We always stay here because they are pet friendly. There’s a few restaurants nearby as well as a Walmart which make it very convenient.
Stayed 3 nights in Jan 2024

10/10 Excellent

Wanda, Austin

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! What a wonderful place to celebrate Christmas for our entire family. My nephew couldn't have said it better - "Pictures did not do the lodge justice". It was far and above what we were expecting. VIP Services were a pleasure to work with from start to finish. Thank you to everyone involved. It was truly an adventure of a lifetime for me and my family. Ages ranged from four years old (my great-granddaughter) to seventy-four (my brother-in-law the Viet Nam Veteran) and we were all thrilled with the Pagosa Luxury Lodge. Thank you & Happy New Year everyone!
Stayed 4 nights in Dec 2023

8/10 Good

Erick

Travelled with family
Liked: Staff & service
Love the room.
Stayed 2 nights in Dec 2023

4/10 Poor

D'Lynn

Stayed 1 night in Dec 2023

8/10 Good

Ronald, Longmont

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
is under construction.
Stayed 1 night in Nov 2023

2/10 Terrible

Scott

Stayed 1 night in Nov 2023

4/10 Poor

JEFF

Disliked: Staff & service, property conditions & facilities
DON'T BOTHER
Restaurant was closed. Remodeling Pool was closed
Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Stefanie

Disliked: Staff & service, property conditions & facilities, room comfort
This was a horrible stay. The air conditioner in our room was extremely loud and neither me or my husband got any sleep. We checked out at 7am and there wasn't anyone at the desk. We will not be staying there again.
Stayed 1 night in Oct 2023

4/10 Poor

john

Disliked: Cleanliness, staff & service, property conditions & facilities
Dilapidated
The place was totally dilapidated, holes in the walls, unpainted and gross rugs. No breakfast even tho we paid for it, the service was slow. Our room was not ready at 4:30. Paid way too much.
Stayed 1 night in Oct 2023

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
Breakfast purchased but not available. Site lacks signage—hard to find. Room was clean happily.
Stayed 1 night in Oct 2023

4/10 Poor

Graciela

Stayed 1 night in Oct 2023

6/10 Okay

Tom

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
I loved that it was pet friendly. The room was clean. I loved that the patio door opened to a large grassy area. I didn’t like that there was No ice machine in our building. The building is under construction and seemed a little run down.
Stayed 1 night in Oct 2023

6/10 Okay

AMANDA

Stayed 1 night in Oct 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Erisanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2023

6/10 Okay

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was not at all impressed with Jaime, who was managing the front desk on the evening of checking (September 21st). We tried repeatedly calling to apprise the hotel of our late arrival. He either would not answer the phone and hung up on us after keeping us on hold for ten minutes. When we mentioned our experience to him upon arrival, he was insolent. The manager we dealt with the next was apologetic and nice.
Stayed 1 night in Sep 2023

2/10 Terrible

Wendy

Travelled with partner
Most of the property is under renovation so facilities like the pool not open. It’s filthy, smell’s mildewed and today construction people left debris all up and down the hall where people are staying. The room had no facial tissue and no blow dryer. No fresh towels available today. The manager is not on premises to speak with and the owner apparently lives in India. I’m soo disappointed and disgusted. This property should close until renovation is complete. Do not list this property on Expedia. I beg of you!!
Stayed 2 nights in Sep 2023

10/10 Excellent

peter

Stayed 4 nights in Sep 2023

6/10 Okay

Rebecca

Travelled with partner
It was ok for what we needed. Just needed to sleep one night
Stayed 1 night in Sep 2023

6/10 Okay

Martin

Travelled with partner
Liked: Staff & service
This property is in the process of being remodeled, so is not as nice as it will be. Nevertheless, the hallway floors could have been cleaner (someone had dripped liquid on the floor, which we noticed when first going to our room, and was still there the next morning). Finding the breakfast room was a little tricky in the morning.
Stayed 1 night in Sep 2023

6/10 Okay

Kathryn

Travelled with group
Disliked: Amenities, property conditions & facilities
Meh. Not much to recommend it. It needs a refresh. Needs to get rid of the carpet - flooring is more modern and hygienic.
Stayed 1 night in Sep 2023

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under remodel, which is fine. Hotel is old and there were 4 bulbs out of 9 in the room which were out. They only had two bulbs at the front counter. Only had two towels in room and were not kind about getting additional, even though it was booked for four people.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, needs updating! Room door not seal good. Trash everywhere outside. Dark parking lot
Stayed 1 night in Sep 2023

2/10 Terrible

Mikayla

Stayed 3 nights in Aug 2023

4/10 Poor

Gregory

Stayed 1 night in Aug 2023

2/10 Terrible

FNU

Stayed 1 night in Aug 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. No daily cleaning service, run down and dirty. Breakfast is a joke and all vending machines broken.

2/10 Terrible

Mehling

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room literally stinks!!!
Stayed 1 night in Aug 2023

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
The hotel does not have an elevator so if you are given a room on the 2nd floor, be prepared to lug your luggage up and down stairs. There is no indication on the website that there is no elevator.
Stayed 2 nights in Aug 2023

4/10 Poor

CARRIE LEE

Travelled with family
Disliked: Amenities, property conditions & facilities
Very run down
Stayed 1 night in Jul 2023

4/10 Poor

Mayra

Travelled with partner
Disliked: Property conditions & facilities
Too much construction also checking in was kind of confusing
Stayed 1 night in Aug 2023

2/10 Terrible

Miranda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Safety Concerns
The young man at the front desk was very kind and professional. The facility is run down to the point of creating safety concerns. We left about one hour after checking in. My husband walked the outside perimeter of the building and determined it was not safe for us to stay. The young man at the front desk was kind and understanding in our decision to leave.
Stayed 2 nights in Aug 2023

4/10 Poor

Elizabeth

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room had basic furnishings. The room did not come with towels, we were told we could only have ONE room key because they they ran out, despite there were 3 adults in the room, there was no shower curtain in the room, and the bathroom light was out, so only the heat lamp worked and would turn off every few minutes leaving you in the dark. The coffee in the lobby this morning was cold and its only 0700. Will not be staying here again.
Stayed 1 night in Aug 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I REGGRET STAYING HERE. No sign at street. Had apparently recently been a chain hotel, but chain probably saw too many problems and dropped them. No working exterior lights. Buckets to catch rain water in inside hallways a tripping hazard. Bathtub to gross to use, although with only one dim bulb in bathroom could only see it with my flashlight and also missing light at sink and on night stand. Carpet cleaning or replacement very needed. Public areas dirty and broken. Area where I was supposed to park filled with construction materials they weren't using to fix establishment.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Bate and Switch Motel
After I paid for the reservation I received an email saying that due to construction there was no breakfast available and the pool was closed. That should have been disclosed BEFORE I paid the non refundable fee.
Stayed 1 night in Jul 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and easy to be found
Stayed 2 nights in Jul 2023

4/10 Poor

Me

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dogs were barking in people’s rooms! Had to request a room change because of it. No elevator in the building. No exhaust fans in the bathroom. AC barely cooled the room. For the price I paid I give it zero stars. Would not recommend😡
Stayed 1 night in Jul 2023

4/10 Poor

Leslie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We found out only after we booked non-refundable that it was under construction. They didn't have enough help. Our sink had dirty brown water in it. No screens on windows so we had some bugs in the room.
Stayed 1 night in Jul 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad stay
Room was just barely ok. Around 9:30 pm heard water running in bathroom, turned on lite to see water running down the wall from room above us. Tried to call front desk. There was a phone but it was not plugged in and there was no outlet to plug it in anywhere in room. Walked to front desk and talked to a young lady who had no clue what to do had to call somebody on her phone to get directions. Maintenance showed up 25 minutes later. Looked at our room and then left saying he was going upstairs to check out that room. Never came back and he never contacted the front desk either. Luckily the water went mostly into the sink. However did wake up in the morning to water all over the bathroom floor. The hotel never even offered us to change rooms. Would not recommend this place at all. Totally surprised since it’s owned by Holiday Inn
Stayed 1 night in Jul 2023

8/10 Good

Dagmar, Castle Rock

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was at first level - unfortunately, we got room next to neighbor who was very noisy..room doesn't have a great isolation...
Stayed 2 nights in Jul 2023