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"The hotel itself is somewhat dated but still clean and welcoming. It really gives 90s conference centre. The rooms are large and spacious. However, the toilet is seperate from the bathroom. This can be an issue for some. The biggest problem I had was that there was no kettle, tea in the room. You couldnt request this, nor could you request an iron. I can understand the lack of kettle in the room as the hotel has a restaurant. But expecting customers to bring an iron is somewhat outrageous. Overall, the experience of the stay was adequate, but the lack of amenities did frustrate me on my stay. "

"Room was nice and modern, and clean. Staff were super friendly throughout the stay and the amenities at the hotel were also good. "

"Sadly I couldn't stay for breakfast, large bed I'd like a walk in shower at 74 years cocking my legover the bath tricky, The barstaff very friendly and helpful good selection of drinks.The shuttle bus drivers and reception staff all very welcoming "

"Good hotel"

"General manager and the cleaning team were very helpful and was the only one that we felt that understood good customer service. Lifts are small. Card wasn't working on the second day and had to come back downstairs after running the Manchester marathon to get it activated again. Reception staff barely made any eye contact the whole time we were there which came across rude and unhelpful at times. Good place to stay for low-medium budget and location near the station is good Avoid the restaurant completely. Worst customer service I've ever experienced. It's not part of the hotel but it's joint next to it. Staff there are very rude and one of them shouted at the top of his voice across the room "oi oi" because the card machine didn't go through. He should have come over and explained what had happened calmly but no he continued to shout and say "I AM SO BUSY" to us in front of all the customers at the bar. He should never shout or raise his voice at anyone. I have never had my voice raised at in a restaurant/bar never mind be shouted at. Not long before this, the other member of staff came over and put some reserved signs down at our table saying "sorry you need to move". Again this was in a rude tone and I had just ran in the Manchester marathon and was shattered (it was obvious I was wearing running clothes and the medal), and instead should have said "sorry just to let you know this table is booked in __ minutes and I can help find you a new table if that's okay?"."

"Booked parking slot, but when I want to double check with receptionist upon arrival for right car park I was in, the receptionist keep repeating to me that I need to pay the fee. Slightly unprofessional, other aspects over expectation."

"Super overnight stay at the Brittania, shame I was solo this trip as was welcomed with a upgrade to a fantastic room wasted on me lol, shame about breakfast which I missed as service didn't start until 7.30am my flight was 8.40am, would have got all 5☆ if breakfast started at 6am, big old building lots of character, could do with a bit of tlc, otherwise great stay."

"First time for us at this modern hotel and it had everything we needed for a 2 night stay in Liverpool post cruise. The reception staff were very helpful and friendly, they gave great local advice. The hotel felt very safe & secure, no one could just wander in. A hotel key card is needed for the doors and elevator. Our room was great, very clean and the bed was so comfortable we slept 12hrs the first night! The room had a mini kitchen, smart tv, huge wardrobe, safe & ironing board. Bathroom was huge but a walk in shower would have been easier for us both. I should have checked. This was a room only basis but there are loads of eateries nearby. Highly recommend The Wreck for breakfast, just 50m away. We would stay at The Resident Liverpool again."

"Great stay a little hiccup with a tiny fly in my wine but everything else was greatxxxx"