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Reviews of Packwood Inn

2.5 out of 5
Packwood Inn
13032 US Highway 12, Packwood, WA

Reviews

7.6

Good

Rating 10 - Excellent. 106 out of 329 reviews" "
Rating 8 - Good. 119 out of 329 reviews" "
Rating 6 - Okay. 51 out of 329 reviews" "
Rating 4 - Poor. 29 out of 329 reviews" "
Rating 2 - Terrible. 24 out of 329 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Yoo slow
Stayed 1 night in May 2024

10/10 Excellent

Zachariah

Travelled with partner
Liked: Staff & service, amenities
The WiFi isn’t good. The sheets could be cleaner. There were bugs flying around when I came in. The person that checked me in made my day. Give her a raise.
Stayed 1 night in May 2024

6/10 Okay

lynn

Travelled with family, Travelled with pets
Liked: Staff & service
central location, staff friendly and helpful. floor needed vacuum. no water on arrival and water turned off prior to leaving required trip to office to finish brushing teeth.
Stayed 2 nights in May 2024
Response from Jesse on 11 May 2024
Thank you for your review.JesseFront Desk

10/10 Excellent

Albert, Temecula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as advertised. Had an immediate reply to check in early. Very accommodating. Probably, biggest negative would be no comfortable chair to relax in. There was metal small dining chair for the small dining table and a metal outdoor chair.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view of Mt Rainier from the balcony, easy walk to coffee, restaurants, brew pub, grocery store. Easy check-in. Friendly staff. only comment is in-room refrigerator was really noisy and didn't keep my beverages cold. (in hindsight, I should have unplugged it for better sleep.)
Stayed 1 night in Apr 2024
Response from Tiani on 16 Apr 2024
Thank you for the kind review. We appreciate the input on the noisy refrigerator and have fixed the issue.

8/10 Good

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiani on 16 Apr 2024
Thank you for the review.

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was very helpful and personable. Older property in mountains with wonderful view of My. Rainer. We also saw lots of elk at the back of the property.
Stayed 1 night in Apr 2024
Response from Tiani on 16 Apr 2024
Thank you for the kind review.

6/10 Okay

Vincent

Travelled with family
Liked: Cleanliness, staff & service
The lady at the front desk was very nice. The property is in need of some updating. For the most part was a clean room but it really needs a makeover. It could be a real gem given its location.
Stayed 1 night in Apr 2024
Response from Tiani on 9 Apr 2024
Thank you for the review.

10/10 Excellent

Freddy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place i have stayed
Stayed 1 night in Apr 2024
Response from Christine on 9 Apr 2024
Thank you for the kind review we are pleased you enjoyed your stay.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, helpful. Nuf sed!
Stayed 1 night in Mar 2024
Response from Tiani on 30 Mar 2024
Thank you for the review.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Room was fine. Nothing fancy, but clean and just what we needed for a quick overnight stay before skiing at White Pass.
Stayed 1 night in Mar 2024
Response from Tiani on 27 Mar 2024
Thank you for the kind review.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was spectacular! This property is an older property, but nestled in an area that is breathtaking. They are kind and willing to help you with your needs. If you’re not looking for a Hilton, this place is for you certainly it is dated, but they do the best they can to keep it up, the bed in room nine was comfortable and the view was breathtaking.
Stayed 3 nights in Mar 2024
Response from christine on 17 Mar 2024
Thank you for the kind review.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Christine on 17 Mar 2024
Thank you for the review.

10/10 Excellent

Leslee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place in a fun little town.
Stayed 1 night in Feb 2024
Response from Tiani on 14 Feb 2024
Thank you for the review.

10/10 Excellent

Edmund

Stayed 1 night in Feb 2024
Response from Tiani on 23 Mar 2024
Thank you for the kind review.

4/10 Poor

Jacy

Travelled with family
Disliked: Property conditions & facilities
I was reviews of this property before booking. Reviews seemed ok, I knew it would be outdated but that was fine. The good: Friendly staff Conveniently located to white pass The bad: Pool was NOT heated. We stayed during winter and after a day of snowboarding kiddos were looking forward to swimming. Pool was freezing cold, the front desk lady had to remove the cover when we checked in at 3:30pm. She didn’t mention anything to us about the pool not being warm. Not only was the pool freezing there were no lights in pool area. I went to ask the front desk lady about the temperature and the lights. Her response to the pool being cold was “it is heated” when she could tell I wasn’t buying that she then said “well we had to drain it and refill it and it’s cold outside” if the pool wasn’t warm enough to swim in that should have been mentioned when I told her we wanted to swim. I asked about the lights being off. She said they should be on. She did say she was going to call her boss. The pool room itself was in the 50s. I have a Photo of thermostat in the room. I was blow drying my hair at 10pm and our breaker flipped in our room. Had to call the front desk lady to come down, go into the room next to us, which thankfully was unoccupied and flip the breaker. Our room stayed hot all night, almost too hot even with the heater off. Our friends who were next door to us couldn’t sleep because their room was at least 90 degrees even with heat off and window open.
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for the review. We will be looking into the issues you have mentioned. We are sorry to hear that our pool was not warm and our lights were not working. We have been experiencing local power surges and have fixed the issue .

8/10 Good

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiani on 23 Jan 2024
Thank you for the review.

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tiani on 21 Jan 2024
Thank you for the review.

6/10 Okay

Verified traveller

Liked: Staff & service
Decent
You get what you pay for - decent enough for 1-2 nights on the cheap. Def not a five star resort.
Stayed 2 nights in Dec 2023
Response from Tiani on 31 Jan 2024
Thank you for the review.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiani on 2 Jan 2024
Thank you for the review.

8/10 Good

Niquole

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tiani on 6 Feb 2024
Thank you for the review.

10/10 Excellent

katelyn

Stayed 1 night in Sep 2023
Response from Christine on 30 Nov 2023
Thank you for the review.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jesse on 20 Nov 2023
Thank you for your review!

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel.
Stayed 1 night in Nov 2023
Response from Christine on 13 Nov 2023
Thank you for the review. We are pleased to see you enjoyed your stay.

6/10 Okay

Chris

Stayed 1 night in Nov 2023
Response from Christine on 28 Nov 2023
Thank you for the review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for a one night stay in Packwood. The room was very clean had all the basic necessities.
Stayed 1 night in Oct 2023
Response from Christine on 18 Oct 2023
Thank you for the review. We are pleased you enjoyed your stay.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Oct 2023
Response from Christine on 18 Oct 2023
We are pleased you enjoyed your stay.

6/10 Okay

Steve

Stayed 1 night in Oct 2023
Response from christine on 18 Oct 2023
Thank you for the review.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on 15 Oct 2023
Paul, thank you for the perfect review!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very dark, they really need some security lights. Construction workers shouldn't be given rooms upstairs, sounded like a herd of elephants! The room was clean and what we expected for the price.
Stayed 1 night in Sep 2023
Response from Heather on 15 Oct 2023
Thank you so much for your feedback, Richard! We really appreciate you taking the time to let us know about your experience. We apologize for the issues you encountered with the property being too dark, the construction workers being placed upstairs, and your expectations of the room. We hope that you can understand we are doing our best and always striving to improve our service. Thanks again for your review, it means a lot to us!

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than not being able to back in an unload in your parking spot it was fine
Stayed 2 nights in Oct 2023
Response from Heather on 15 Oct 2023
Thank you for your 4-star rating, Kevin! We really appreciate your positive feedback about our facility and are glad to hear that overall it was fine.

10/10 Excellent

Elena F

Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Oct 2023
Response from Heather on 8 Oct 2023
Thank you for your review.

2/10 Terrible

Katherine

Stayed 1 night in Sep 2023
Response from Heather on 22 Oct 2023
Hi Elizabeth- I see you left a 1-star rating, but no details about your experience with us. We would love to hear more about the time you stayed with us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
unhappy
This place is rustic for sure. One of my main complaints is condiition of the electrical outlets - only two in the room were useable - only one lamp worked. Made me a little nervous for sure. The heating/cooling system needs major upgrades - glad we didn't need either. Window curtain was shabby. In general - very outdated and wouldn't stay here again.
Stayed 1 night in Sep 2023
Response from Heather on 24 Sept 2023
Thank you for your review and for bringing this to our attention. We will have maintenance go over everything.

6/10 Okay

Verified traveller

Liked: Cleanliness
It was ok for the price but liked that they had a mini fridge and microwave there
Stayed 2 nights in Sep 2023
Response from Heather on 24 Sept 2023
Thank you for your review

10/10 Excellent

Kavya

Travelled with family
Liked: Cleanliness, staff & service
Grear place to access Mt. Rainer, the rooms are a bit outdated
Stayed 2 nights in Sep 2023
Response from Christine on 21 Sept 2023
Thank you for the review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & Helpful Staff
This is a great place to stay with easy access to hiking trails in the area. Friendly and helpful staff. Will definitely stay here again.
Stayed 3 nights in Sep 2023
Response from Christine on 20 Sept 2023
Thank you for the review. We are pleased you enjoyed your stay. We hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Christine on 20 Sept 2023
Thank you for the review.

8/10 Good

Clay

Stayed 4 nights in Sep 2023
Response from Tiani on 19 Sept 2023
Thank you for your review.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
We liked it!
A little older, a little tattered and a little quirky. Just like me!
Stayed 1 night in Sep 2023
Response from Christine on 14 Sept 2023
Thank you for the review. We are pleased you enjoyed your stay.

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023
Response from Christine on 2 Oct 2023
Thank you for the kind review.

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service
We had a great stay! Our room was spacious and clean. It is definitely dated, but clean. The beds could be updated they were kinda creeky. We loved the staff, they were super nice!!! For the price and location it was definitely worth it!!! We will be back! The pizza place next door is great too!!!
Stayed 2 nights in Sep 2023
Response from Christine on 11 Sept 2023
Thank you for the review. We are pleased you enjoyed your stay.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
The beds were good. It was clean, but spartan. It needs TLC. The bathroom floor was old linoleum and a 2 foot square section by the bathroom door was cut out and it exposed the plywood sub floor. I realize that this a tourist area so rates are high, but put some of the profits back into the room.
Stayed 1 night in Sep 2023
Response from Hotel Management on 11 Sept 2023
Thank you for your review.

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heather on 2 Sept 2023
Thank you for your review.

8/10 Good

Trenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent place to stay with good beds and seemed to be cleaned well. It was outdated and a little worn down, but that's what the pictures showed and other places were very similar
Stayed 1 night in Aug 2023
Response from Heather on 29 Aug 2023
Thank you for your review

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to Mt Rainier NP, restaurants close, comfortable room and beds
Stayed 2 nights in Aug 2023
Response from Heather on 23 Aug 2023
Thank you for your review

8/10 Good

Hang

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
fair
Response from Heather on 22 Aug 2023
Thank you for your review

8/10 Good

Jean-Pierre

Liked: Amenities
Friendly welcome, room clean and with everything I need. Beautiful view on the mountains
Stayed 1 night in Aug 2023
Response from Christine on 16 Aug 2023
Thank you for the review. We are pleased you enjoyed your stay.

8/10 Good

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Packwood Inn is popular with people who like to hike in the Goat Rocks Wilderness. The hotel has a popular restaurant on one side and a grocery store on the other. Mount Rainier and the Pacific Crest Trail is nearby.
Stayed 3 nights in Aug 2023
Response from Christine on 16 Aug 2023
Thank you for the review.

10/10 Excellent

Anwaya

Stayed 1 night in Aug 2023
Response from Heather on 3 Sept 2023
Thank you for your review.