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Reviews of Hôtel du Phare

2 out of 5
Hôtel du Phare
10 Place du Général de Gaulle, Ouistreham

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 343 reviews" "
Rating 8 - Good. 123 out of 343 reviews" "
Rating 6 - Okay. 37 out of 343 reviews" "
Rating 4 - Poor. 14 out of 343 reviews" "
Rating 2 - Terrible. 14 out of 343 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room decor was a little dated and could do with usb charging ports added. The staff were all very welcoming and friendly. The food was wonderful and very reasonably priced
Stayed 3 nights in Apr 2024
Response from Gulmira on 27 Apr 2024
Hello dear David,thanks a lot for this feedback and a generous grade!We are happy that all went quite well for you. We will be happy to see you again in our hotel-restaurant.Best,Reception

10/10 Excellent

Simon

Stayed 1 night in Feb 2024
Response from Réceptionniste on 9 Feb 2024
Bonjour Simon,Merci beaucoup pour ce retour. Nous sommes surtout ravis de savoir que tout s'est bien passé pour vous.Nous avons hâte de vous revoir.A bientôt,Gulmira

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly little hotel one minute from the ferry. We got in late and they were kind and helpful. We left too early to have breakfast!
Stayed 1 night in Jan 2024
Response from Reception on 14 Jan 2024
Dear client,thank you so much for this feedback which means a lot to us! Hopefully next time you will get to try our new breakfast.Happy to serve.Sincerely,Gulmira,Reception.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Morning in Caen
Stayed 1 night in Dec 2023
Response from Reception on 29 Dec 2023
Nice photo!Thanks for sharing!Gulmira.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and restaurant were excellent. The room was small but clean and as requested we were allocated a room on the first floor near the stairs. However, as a warning to future guests this is an area where there are a lot of immigrant young men who spent most of the night tryhing to break into cars particularly UK cars. People should not leave any valuable in cars and should be aware of this problem. Police presence but not all the time. Do not let you put off staying here but just be aware.
Stayed 1 night in Dec 2023
Response from Reception on 29 Dec 2023
Dear BarbaranThank you for your feedback and we are happy you have enjoyed the hotel and the restaurant!We will keep it up and we hope to see you again.Until then take care,GulmiraReception.

10/10 Excellent

Christine Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W Excellent location for a one night stay before catching the ferry. Restaurant available. Reception friendly and efficient. Room adequate for short stay, very clean and one of the first we’ve stayed in for a while where everything worked !
Stayed 1 night in Dec 2023
Response from Reception on 13 Dec 2023
Dear Christine,Thank you for taking a moment to rate us and we are glad you enjoyed it :)Best wishes,GulmiraLe Phare

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service
Perfect for getting on the Ferry. Dated room but clean and staff were lovely
Stayed 1 night in Dec 2023
Response from Reception on 13 Dec 2023
Dear Joan, Thanks for your feedback! We are glad you found it convenient and clean and friendly.We would love to see you again,GulmiraLe Phare

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant and the lightest and best bread ever for breakfast !
Stayed 1 night in Nov 2023
Response from Team Le Phare on 29 Nov 2023
Hello Graham,Thank you for your review.We're glad to know that you've had a great time with us.We hope to see you again really soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Really friendly welcome and pleasant restaurant and bar. Rooms a little small.
Stayed 2 nights in Nov 2023
Response from Team Le Phare on 23 Nov 2023
Hello Mike, thank you for your great review about our establishment. We're glad to know that you've had a good time in here. We hope to see you again soon !

10/10 Excellent

Donald, Wheeling

Stayed 1 night in Nov 2023
Response from L'équipe du Phare on 19 Nov 2023
Bonjour Donald,Nous vous remercions pour votre avis.

10/10 Excellent

Victor

Stayed 1 night in Nov 2023
Response from L'équipe du Phare on 29 Nov 2023
Bonjour Victor,Je vous remercie pour votre avis.

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it.
As always, staff extremely professional and helpful, room clean and comfortable, food great quality at a very good price.
Stayed 1 night in Nov 2023
Response from Team Le Phare on 4 Nov 2023
Hello Timothy,Thank you for your lovely review.We're grlad to hear that your stay was great in our hotel.We really hope to see you again !

8/10 Good

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A good value for money basic accommodation. Room decor was dated but clean and comfortable enough. A perfect stay overnight before our early ferry next day. We also had dinner there which was very nice.
Stayed 1 night in Nov 2023
Response from Team Le Phare on 11 Nov 2023
Hello,Thank you for your message.We're glad to hear that you had a great stay with us.We hope to see you again !

8/10 Good

RACHAEL

Liked: Cleanliness, staff & service, room comfort
Great service
Great service when we arrived late in the evening. Good breakfast.
Stayed 1 night in Oct 2023
Response from Team at Le Phare on 28 Oct 2023
Hello mrs Rachael, thank you for your comment. It was a pleasure to welcome you in Hotel Le Phare. Hope to see you soon. Take care, the team at Le Phare

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leelou recéptionnsite on 29 Oct 2023
Merci pour votre avis positif.En espérant vous revoir très vite !

10/10 Excellent

alec

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff were very attentive, the restaurant was very good & food excellent.
Stayed 1 night in Oct 2023
Response from Le Phare on 20 Oct 2023
Thank you very much for this feedback! We will do our best to keep it up!Hoping to see you again in our restaurant one day,Gulmira,

10/10 Excellent

nan

Stayed 1 night in Oct 2023
Response from Leelou recéptionniste on 29 Oct 2023
Merci pour votre réponse positive.En espérant vous revoir très vite !

6/10 Okay

James E

Liked: Cleanliness, staff & service, property conditions & facilities
Barely adequate.
Clean room, and comfortable bed. Water so soft it was virtually impossible to rinse off. No left-luggage room, which made sightseeing very inconvenient.
Stayed 1 night in Oct 2023
Response from Le Phare on 20 Oct 2023
Mr. James E.,Thank you very much for taking a few moments to give us your feedback.There must have been a misunderstanding on our side because we normally do allow guests to leave their luggage in the back room of the reception. Please do not hesitate to ask us next time.Also, we soften the water because according to french standards it is very hard due to high amount of limestone in it. We are sorry that it caused an inconvenience.Thank you again for this feedback and we will do our best to serve you better next time.Until then our best regards,Gulmira, Reception

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Leelou recéptionniste on 29 Oct 2023
Merci pour votre réponse positive.En espérant vous revoir très vite !

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Leelou recéptionnsite on 29 Oct 2023
Merci pour votre réponse positive.En espérant vous revoir très vite !

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Leelou recéptionniste on 29 Oct 2023
Merci pour votre réponse positive.En espérant vous revoir très vite !

8/10 Good

TREVOR

Stayed 1 night in Sep 2023
Response from Leelou recéptionniste on 29 Oct 2023
Merci pour votre avis.En espérant vous revoir très vite !

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities
The hotel and restaurant is only about 300m from the ferry terminal. It has a very good restaurant that has a wide range of options. The rooms are adequate but very dated and in need of some work. The staff are very helpful and friendly and there is plenty of parking either directly outside or just across the road.
Stayed 1 night in Sep 2023
Response from l'équipe du Phare on 28 Oct 2023
Hello Mr David, thank you for your comment. We are actually renovating most of the rooms to provide a better quality of service. We hope that you will appreciate the work done here for your next stay. Sincerly, the team at le Phare

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basis but good value.
We stayed at this hotel for one night prior to our early ferry home the following morning and I’m guessing this was the case for most if not all the other guests. The hotel is located literally straight across from the ferry terminal and would take minutes to get to check in. We used the car park opposite Hotel Du Phare and it cost less than €3 for overnight parking.The staff were friendly and helpful on checking in and the rooms were basis but adequate for what we needed. We had drinks in the hotel bar in the outside seating area and after a short walk around town decided to eat back at the hotel restaurant and again the staff and food were/was very good.
Stayed 1 night in Sep 2023
Response from l'équipe du Phare on 28 Oct 2023
Hello Mr Craig, thank you for your comment. We are glad that you did appreciate the convenience of the location and the quality of the service and the food. Sincerly, the team at le Phare

10/10 Excellent

Malcolm

Stayed 1 night in Sep 2023
Response from Leelou recéptionniste on 29 Oct 2023
Merci pour votre réponse positive.En espérant vous revoir très vite !

10/10 Excellent

D

Stayed 1 night in Sep 2023
Response from Leelou recéptionniste on 29 Oct 2023
Merci pour votre réponse positive.En espérant vous revoir très vite !

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Leelou Récéptionniste on 29 Oct 2023
Merci pour votre avis positif.En espérant vous revoir très vite.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leelou recéptionniste on 29 Oct 2023
Merci pour votre avis positif.En espérant vous revoir très vite !

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travellers Rest
Just an overnight stay after getting off the ferry, so convenient, great nights sleep before continuing our journey South.
Stayed 1 night in Sep 2023
Response from Le Phare on 20 Oct 2023
Thank you very much Jeffrey for this feedback and we hope to see you again in our hotel/restaurant le Phare.Sincerely,Gulmira, reception

8/10 Good

Geoff

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay/eat before catching the ferry
We stayed here the night before catching the ferry home as you can see the ship from the front of the hotel. Dinner was excellent with a good choice (and not all come with frites!) and well cooked. Excellent, strong, local Normandy beer also available. Friendly staff, some with very good English. Rooms are quite basic but fine for an overnight stay although the carpet in ours could have done with a clean. No private off street parking but limited free parking on-street at the front. This requires a blue disc (supplied by the hotel) and is time limited, although the disc is not required after 19:00. The night we stayed there was a karaoke session which all the French, British and Dutch diners joined in.
Stayed 1 night in Aug 2023
Response from Le Phare on 20 Oct 2023
Dear Geoff,Thanks a lot for this feedback. We are glad you enjoyed your stayed which coincided with the karaoke night!Please be kindly informed that we are in the process of changing the carpeting in the rooms as well as refreshing walls and other things. If you stay with us again please be sure to ask in your booking request to allow you to stay in a refurbished room. If it is available I will block it for you and hopefully you will like it :)Until then take care,Gulmira, Reception

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French stay overnight
Stayed 1 night in Aug 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, the staff friendly, food of a good standard and very convenient for the early morning ferry.
Stayed 1 night in Aug 2023

6/10 Okay

Nigel

Liked: Staff & service
Friendly staff and convenient location
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly check in despite late ferry arrival. Very comfortable room. Allow dogs to stay
Stayed 1 night in Aug 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean and comfortable hotel
Stayed 3 nights in Jul 2023

10/10 Excellent

Simon

Stayed 1 night in Aug 2023

8/10 Good

Prue

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Stayed 3 nights in Jul 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome, clean room with good facilities. Convenient for port and will use again 👍
Stayed 1 night in Jul 2023

8/10 Good

Clare

Liked: Cleanliness, staff & service, room comfort
Very friendly welcome and felt valued as a guest.
Stayed 1 night in Jul 2023

2/10 Terrible

Majed

Stayed 1 night in Jul 2023

10/10 Excellent

Ken

Stayed 1 night in Jun 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
The ferry was late so I arrived after the normal check-in time but received a very nice welcome.
Stayed 1 night in Jun 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great position to catch the early morning ferry to Portsmouth. Rooms are a bit tired but clean.
Stayed 1 night in Jul 2023

2/10 Terrible

Jasmine

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service
We arrived late from the Portsmouth ferry and the restaurant was closing so can’t rate the food but Axel, the manager was very helpful and accommodating and offered to rustle us up some food if we hadn’t eaten. Rooms are traditional and basic but clean and comfortable. Breakfast was continental only but excellent quality bread and croissant. Parking in front of the hotel is free until 9.00 am but Axel introduced us to the blue disque parking system which will be very useful. An excellent stopover in a traditional hotel used by locals as well as tourists.
Stayed 1 night in Jun 2023

8/10 Good

Annie

Travelled with group
Liked: Cleanliness
Excellent cleanliness and friendly service. The staircase is particularly difficult for older people.
Stayed 5 nights in Jun 2023