Dear Fred, Thank you for taking the time to leave such a thorough review of Novotel Ottawa City Centre.Bests, Front Desk Team

hello, Thank you for taking the time to leave such a thorough review of Novotel Ottawa City Centre.Bests, Front Desk Team

Dear Yarrow, We are glad to hear that you enjoyed your stay and hope you will continue to stay at Novotel Ottawa City Centre.Bests, Front Desk Team

Dear Yash, We are glad to hear that you enjoyed your stay and hope you will continue to stay at Novotel Ottawa City Centre.Bests, Front Desk Team

Dear Sarah, Thank you so much for your positive comments about our hotel. I am happy to hear that our staff made your stay pleasant. I would look forward to having you as our guest! Bests, Sona AbbasiFront Office Manager

Dear Richard, Thank you for taking the time to review Novotel Ottawa City Centre. We are glad you were able to enjoy all our hotel has to offer.Regards, Front Desk Team

Dear Selene, We would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location.We look forward to welcoming you back next time your travel plans include The Novotel Ottawa!Regards, Front Desk Team

Dear Ingrid, We are happy that you liked some aspects of your stay like the room and the cleanliness. looking forward to welcoming you back. Bests, Front Desk Team

Dear Arnie, We very thank you much for your review of our hotel. It is always our pleasure to serve our guests and make their stay more satisfying. However, I am so sorry that your experience with AC did not meet your expectations. It is unfortunate you didn't call reception; our duty manager could have easily solved this inconvenience. Despite the detail you mentioned above, I trust overall you had an enjoyable stay with us at The Novotel Ottawa and I truly hope to have the opportunity to welcome you back.Bests, Front Desk Team

Dear Emilie, We would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location.We look forward to welcoming you back next time your travel plans include The Novotel Ottawa!Regards, Front Desk Team

Dear Linda, we appreciate you taking your time and leaving a comment regarding the stay. Please be advised kindly that the hotel doesn't own parking and there is public parking belonging to Indigo below us with a fee which is temporarily closed because of their maintenance. Another paid option is just in front of the hotel door that belongs to Rideau Centre Mall. We apologize if this caused any inconvenience.We hope to see you again. Bests, Front Desk Team

Dear Jhai, Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that.Bests, Front Desk Team

Dear Tsz, Thank you so much for your positive comments about our hotel. I am happy to hear that our staff made your stay pleasant. I would look forward to having you as our guest! Bests, Sona AbbasiFront Office Manager

Dear Rachid, Thank you for your detailed remarks. Your comments help us increase our learning and give us the opportunity to review our standards and levels of service. I hope we will have the pleasure of serving you again in the near future.Bests, Sona AbbasiFront Office Manager

Hello Arden, Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa City Centre. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.hope to see you again, Bests, Front Desk Team

hi Julia, Thanks for commenting about your stay and we are sorry if your experience did not meet your expectations. we will share this message with the concerned department for further consideration. Bests, Front Desk Team

Dear Byron, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Jocelyne, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

dear Peter, Thanks for sharing your feedback with us. unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Dan, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning, they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your positive score and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Nuka, unfortunately on May 4, we experienced an unplanned power outage from Hydro Ottawa, because their equipment had an issue that caused our fire alarm to go off. In the beginning they advised that it might take 2 hours to fix however later we were advised that it would take more than 6 hours, and that is why we decided to relocate our guests except the ones who decided to stay that night at our property. once again we are sorry for the experience however we appreciate your understanding that the situation was out of our hands and we did our best to relocate and manage the situation. We thank you again for sharing your feedback and we hope you give us another chance to serve you better in your next visit. Bests, Sona AbbasiFront Office Manager

Dear Milan, What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team were friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Bests, Sona AbbasiFront Office Manager