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Reviews of Château Cartier Hotel & Resort, Ascend Hotel Collection

4 out of 5
Château Cartier Hotel & Resort, Ascend Hotel Collection
1170 Chemin D' Aylmer, Gatineau, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 457 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gyaneshwar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in May 2024

10/10 Excellent

Dannielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the spa was such easy accessed and also how much room there was in the hotel rooms.
Stayed 3 nights in May 2024
Response from Reservations Team on 21 May 2024
Dear Dannielle,Thank you for taking the time to complete our online survey regarding your recent stay at Chateau Cartier Hotel & Resort Ascend Hotel Collection.We sincerely appreciate and value your feedback, and we are glad that you were able to enjoy your room, and the spa! It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

mujtaba

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Reservations Team on 21 May 2024
Cher Mujtaba, Nous tenons à vous remercier d'avoir pris le temps de laisser un commentaire sur votre récente visite. Nous sommes heureux que vous ayez pu profiter de votre séjour !

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities
i liked it :)
Response from Reservations Team on 21 May 2024
Dear Deborah,Thank you for taking the time to complete our online survey regarding your recent stay at Chateau Cartier Hotel & Resort Ascend Hotel Collection.We sincerely appreciate and value your feedback. Please visit us again soon!

8/10 Good

John, Ajax

Liked: Cleanliness, staff & service, property conditions & facilities
An easy drive into Ottawa or to the Quebec countryside.
Stayed 2 nights in May 2024
Response from Reservations Team on 14 May 2024
Dear John,We would like to thank you for taking the time to share your thoughts about your recent visit. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Reservations Team on 13 May 2024
Cher Nigel,Nous tenons à vous remercier d'avoir pris le temps de laisser un commentaire sur votre récente visite. Nous sommes heureux que vous ayez pu profiter de votre séjour !Nous vous remercions de votre confiance et espérons vous revoir à l'avenir.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Reservations Team on 13 May 2024
Dear Matt,We would like to thank you for taking the time to complete our online survey aboutyour recent visit. We are glad that you were able to enjoy your stay!Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Tiffany, Bradford

It was very nice.
Stayed 2 nights in Apr 2024
Response from Hajer Abidi on 8 May 2024
Thank you for your kind feedback. We hope to welcome you back soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean - but not well kept. There are 2 lights in the bathroom - one one was working. The vanity mirror would not stay up - I had to bend down to 4' to apply make up. Appreciate the small fridge in the room as requested. T.Y.
Stayed 2 nights in Apr 2024
Response from Reservations Team on 3 May 2024
Dear Linda,Thank you for taking the time to complete our online survey regarding your recent stay at Chateau Cartier Hotel & Resort Ascend Hotel Collection.We sincerely appreciate and value your feedback, as this will help us provide better service! It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property for many reasons including how clean it is and the friendly staff.
Stayed 2 nights in Apr 2024
Response from Reservations Team on 3 May 2024
Dear Mike,Thank you for taking the time to complete our online survey regarding your recent stay at Chateau Cartier Hotel & Resort Ascend Hotel Collection.We sincerely appreciate and value your feedback, and we are glad that you were able to enjoy our complex, and that our staff was able to communicate! It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Team on 3 May 2024
Merci Paula. Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne pour nous transmettre des commentaires si favorables ! Nous sommes ravis que votre séjour ait été agréable.

8/10 Good

Kelly De

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room. The two queen beds had completely separate living areas which was great. Check-in was efficient. Had called to request a late checkout and then was told at arrival that it wasn’t possible - not a huge deal but disappointing. Overall impressed with stay.
Stayed 1 night in Apr 2024
Response from Hajer Abidi on 8 May 2024
Dear Kelly , Thank you for leaving us your feedback! We hope to see you again soon.

6/10 Okay

Abdoulaye

Liked: Staff & service
Disliked: Cleanliness
The toilet were dirty and bed sheets smelled bad
Stayed 4 nights in Apr 2024
Response from Hajer Abidi on 8 May 2024
Dear Abdoulaye , we are very sorry to see that you are unhappy. We will share your comments with the manager.Thanks .

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations Team on 3 May 2024
Merci Lucas,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne pour nous transmettre des commentaires si favorables ! Nous sommes très fiers de notre hôtel et des services que nous offrons, et nous sommes ravis que votre séjour ait été agréable.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations Team on 15 Apr 2024
Merci pour la note. Au plaisir de vous compter de nouveau parmi nous.

8/10 Good

Dominique, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not our first visit .. please check that what you reserve is what you get ... cause they might say no no you did not reserve this and you reserved true expida we can't help you or change it etc.... restaurant closed in the am lak of staff as well but yes facilities are good , staff is generally good and polite. The spa is always extra and it is nice .. it can get crowded evenings ans weekends
Stayed 2 nights in Apr 2024
Response from Hajer Abidi on 8 May 2024
Dear Dominique , We sincerely apologize for the issues you encountered during your check-in process. However, we are glad that you enjoyed the Spa. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Dr. Zacharia, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The spa was amazing
Stayed 1 night in Apr 2024
Response from Reservations Team on 15 Apr 2024
Thank you for your feedback! We are glad that you had the chance to enjoy the spa, and we look forward to seeing you again soon.

8/10 Good

Janine, Gatineau

Stayed 1 night in Apr 2024
Response from Reservations Team on 3 May 2024
Merci pour la note! Au plaisir de vous compter de nouveau parmi nous.

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Nice bar.
Stayed 3 nights in Mar 2024
Response from Abidi Hajer on 3 Apr 2024
Thank you for leaving us your feedback! We hope to see you again soon.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used gift certificates for the koena spa. Booked a hotel room seperately. We were unable to use the spa the next day until check out, unlike if you booked a spa package which includes a room. That was the only downside. They upgraded our room..so that was nice.
Stayed 1 night in Apr 2024
Response from Abidi Hajer on 3 Apr 2024
Thank you for leaving us your feedback! We hope to see you again soon.

6/10 Okay

Sinee S.

Disliked: Staff & service, amenities
We had repeated the same thing to different receptionist about our stay at this hotel until the last day. It looked to us that one receptionist didn't pass on booking detail to others well enough. There is no indoor pool, spa is not for kids who are younger than 18. Two restos, good gym, clean hotel but old and renovation is done for one elevator.
Stayed 2 nights in Mar 2024
Response from Hajer on 3 Apr 2024
We sincerely apologize for the issues you encountered during your stay. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Best regards,

10/10 Excellent

Tycho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abidi Hajer on 3 Apr 2024
Thank you for leaving us your feedback! We hope to see you again soon.

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a night here for a business trip, would definitely stay again nice hotel.
Response from Reservations Team on 1 Apr 2024
Brad, thank you for the review! We hope to welcome you back again soon!

10/10 Excellent

Dalia

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Reservations Team on 1 Apr 2024
Dalia, thank you for the review! We hope to welcome you back again soon!

8/10 Good

Prisca

Liked: Cleanliness, staff & service, property conditions & facilities
attached to spa
Stayed 1 night in Mar 2024
Response from Reservations Team on 29 Mar 2024
Prisca, Thank you for your feedback! We look forward to seeing you again soon.

4/10 Poor

Jacqueline

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was outdated. Wallpaper was peeling from the wall, the bathtub/shower had pink in the grout. The clock in the room didnt have a plug so we had to rely on our cellphones. The staff was not welcoming. I wouldn't stay again.
Stayed 3 nights in Mar 2024
Response from hajer on 28 Mar 2024
thank you for taking the time to complete our online survey regarding your recent stay at Chateau Cartier Hotel & Resort Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Marie-Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would be nice to have a bathrobe in the room.
Stayed 1 night in Mar 2024
Response from hajer on 27 Mar 2024
Thanks for staying with us, and for taking the time to provide your positive feedback! We hope to welcome you back soon

8/10 Good

Christopher, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from hajer on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jennifer, LITTLE CURRENT

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from hajer on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hajer on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Bri

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The hotel was a little run down. Our room had multiple things broken (window crank, sink tap, shower curtain). In the hallways, some of the lights were falling off. We stayed for 2 days and after the first day, all 4 cards stopped working for the door. Staff were very friendly and helpful. Parking was free and you got a discount for the spa. If you’re planning on going to the spa, then staying on property is worth it.
Stayed 2 nights in Mar 2024
Response from Hajer on 3 Apr 2024
We sincerely apologize for the issues you encountered during your stay. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Best regards,

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, loved that beds were in separate rooms
Stayed 1 night in Mar 2024
Response from Reservations Team on 20 Mar 2024
Tracy, thank you for the review! We hope to welcome you back again soon!

4/10 Poor

ROHIT

Travelled with family
Disliked: Property conditions & facilities
It was dirty with no amenities House keeping didn’t replenish the stuff and have to ask for Expedia pics are deceptive, spa access is not free very expensive, as much as cost of room for family if 4 Though service Of the front desk was very good Expedia pics are fraudulent , I feel cheated by Expedia They lure you to go to hotel showing pics of pool and spa , but nothing is free it cost 240 plus taxes for family of 4 for spa access for day Expedia should refund my money
Stayed 2 nights in Mar 2024
Response from Hajer on 28 Mar 2024
Thanks for staying with us.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the services on your recent visit. I have shared your feedback with the manager to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Poor

Marika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not really enjoy my stay there at al. I went there with my son who is 7. First of all, aside from the spa there is nothing to do and children are not allowed. Secondly, the restaurants on site do not have a children's menu. Thirdly, there was a room party on the floor where we were and I had to call the front desk on several occasions because of the noise. To top it off, the salon was fully booked so I couldn't even get my nails done. On a positive note, we ate at the bistro and the food was quite nice. The service was great. The waiter had a good sense of humour and was very nice.
Stayed 1 night in Mar 2024
Response from Reservations Team on 20 Mar 2024
Dear Marika, Thank you for your review and for letting us know about your stay. Your feedback is important to us and will be shared with the appropriate departments. We hope to have the pleasure of welcoming you soon again.

6/10 Okay

Rhonda

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our first stay here at the Chateau Cartier Hotel. Front Check in staff just sits on their phones looking bored and unattentive and when asked a question seems annoyed you interrupted them. Carpets throughout hotel very dirty and a good steam clean is in order. Our room layout was really impressive as we had two queen beds and were separated by two rooms for extra privacy. I must say the beds and bedding were very clean and beds comfortable but the floors were not very clean and had crumbs and dirt in every corner of each room. The bathrooms need a remodel. Tiles filed with black and need new grout. They had cloth benches at each end of the beds which were very attractive but very dirty. Hallways unvacumned , elevator floors dirty. Though this hotel was priced affordable my opinions are only neutral. I would not take anyone there if I wanted to impress them. It’s a beautiful hotel and great location and the spa was amazing. They could do so much better here with little effort.
Stayed 1 night in Mar 2024

6/10 Okay

ENRIQUE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations Team on 12 Mar 2024
Merci pour la note. Au plaisir de vous compter de nouveau parmi nous.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reservations Team on 7 Mar 2024
Dear Emily, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the chance to enjoy Koena Spa and we hope to have the pleasure of welcoming you soon again.

2/10 Terrible

Elie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Reservations Team on 4 Mar 2024
Chère Elie, Nous sommes désolés d'apprendre votre expérience. Si vous pouviez nous donner plus de détails sur les problèmes que vous avez rencontrés, nous serions heureux de pouvoir y remédier. N'hésitez pas à contacter notre équipe d'assistance à la clientèle afin que nous puissions vous aider au mieux.

2/10 Terrible

Gene

Room wasnt ready at check in At 4!pm waited for additional 30 mins then got me a room , gave me room number and keys opened door, to my surprised there’s people in it little embarrassing went back downstairs waited another 25 minutes to get a room that tub wooden drain water and so on
Stayed 1 night in Feb 2024
Response from Reservations team on 26 Feb 2024
First of all, thannk you fir your comments. We shared it to the appropriate department. Your comments will help us make improvements where we were short on meeting your expectations during your stay with us.We hope we will get the chance to welcoming you back again, and show you the improvements.Sincerely

8/10 Good

Kathryn, Kanata

Stayed 1 night in Feb 2024
Response from Reservations Team on 20 Mar 2024
Merci pour la note! Au plaisir de vous compter de nouveau parmi nous.

10/10 Excellent

Joe

Stayed 1 night in Feb 2024
Response from Reservations Team on 20 Mar 2024
Merci pour la note! Au plaisir de vous compter de nouveau parmi nous.

6/10 Okay

Tanisha

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Overall decent experience. Its important to note that the resort is an added price - i didnt know that until i arrived.
Stayed 3 nights in Feb 2024
Response from Reservations Team on 21 Feb 2024
Dear Tanisha, Thank you for your review and for letting us know about your stay. We are glad that you enjoyed your time. Indeed, acess to Koena Spa is at an additional cost unless the spa package was purchased. We hope to have the pleasure of welcoming you soon again!

6/10 Okay

Magalie

Stayed 1 night in Feb 2024
Response from Reservations Team on 20 Feb 2024
Chère Magalie, nous vous remercions pour votre commentaire et pour nous avoir fait part de votre agréable séjour. Nous sommes heureux que vous ayez eu l'occasion de profiter de tout ce que notre propriété a à offrir !

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very easy and professional
Stayed 1 night in Feb 2024
Response from Reservations Team on 19 Feb 2024
Dear Matt, Thank you for your review and for letting us know about your pleasant stay. We are glad that your check in experience was pleasant. We hope to have the pleasure of welcoming you soon again!

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great, looks mostly updated and clean. Can tell part of bathroom has been updated however the shower/tub had grout mildew or mold issue. Needs to be updated and weird spots on ceiling in bathroom need cleaning.
Stayed 1 night in Feb 2024
Response from RESERVATIONS TEAM on 14 Feb 2024
Thank you for the rate. We greatly appreciated your feedback, that will help us do the needed improvement.Best

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from RESERVATIONS TEAM on 14 Feb 2024
Thank you for the rate:)

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff at the front desk was slow for check in Not a lot of options for food Staff at front desk did not provide a lot of information regarding amenities Hotel room was really nice however shampoo and conditioner containers in shower was empty Only 1 elevator worked which made waiting times extra long Spa was nice but very busy
Stayed 1 night in Feb 2024
Response from Reservations Team on 12 Feb 2024
Dear Karen, Thank you for your review and for letting us know about your stay. Your feedback is important to us and will be shared with the appropriate department. One of our elevators is currently undergoing maintenance work, we apologize for the inconvenience. We hope to have the pleasure of welcoming you soon again.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservations Team on 12 Feb 2024
Dear Jonathan, Thank you for your review and for letting us know about your pleasant stay. We hope to have the pleasure of welcoming you soon again.

8/10 Good

Erin

Travelled with family
Liked: Property conditions & facilities
The spa is fantastic, the rooms were big and clean
Stayed 1 night in Jan 2024
Response from Reservations Team on 12 Feb 2024
Dear Erin, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the chance to enjoy Koena Spa and we hope to have the pleasure of welcoming you soon again.