Hotel location is fantastic, included breakfast was good if you got there before everything ran out. Check in and room experience was disappointing. It took a while to check in as there was only one person working the front desk and concierge in the middle of the afternoon. They messed up my room request. I booked a double room with two separate twin beds and confirmed over email that I would have a room with two separate twin beds two weeks before. When I checked in, I was told I would only have a double room with a single bed. They acknowledged what was confirmed to me in the email customer service had sent me, but told me the room was not available and I could go somewhere else. As I was jet lagged and put on the spot with a long line behind me, I took the room offered as I wasn’t sure other hotels would have a room available as there was a big event happening at the Parliament building that evening. Horrible customer service, didn’t even try to make up for their mistake. I would highly recommend staying in the area but at another hotel, not the Karl Johan Hotel.
