4/10 Poor
Karen
Travelled with family and small children
20 Mar 2024
Disliked: Amenities, property conditions & facilities
We stayed in the family suite with 6 bunk beds for our family of 5. I did not have a pleasant stay and considered leaving on the first day, but decided not to since we were only there for 3 nights. Pros: walking distance to Dotonbori and subway stations. Cons: beds are not mattresses but more like futons, very thin and uncomfortable like sleeping on the floor. They also creak loudly whenever someone moves on the bed. The hallways are dingy and cold, and you can hear dogs barking throughout the day and people coming and going from their rooms. The laundry room is located in a back alley where they also use as a storage space. Laundry is also overpriced compared to ones we used in Tokyo hotels. The washroom is extremely small, and poorly laid out considering how big the rest of the room is. They could have expanded the washroom and cut off half the living space instead. Room isn't as pretty as the pictures, expect to see scuff marks on the walls. Surrounding area is safe but lots of garbage everywhere from all the party goers. Also they only offer luggage delivery if the receiving hotel agrees to pay on delivery, otherwise you'd have to bring your luggage to the Yamato office located 5 minutes away, which is what we had to do.