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"Good location "

"The room was great. Clean and with wonderful views. The staff that checked us in made us wait more than 30 minutes because supposedly they did not have the room we had requested (corner room). I kept asking if everything was ok because they were speaking Japanese and finally he told me. Then he just said sorry we don’t have your room. And that was it. He didn’t offer an upgrade or any vouchers or anything. Just, sorry we don’t have your room. Then he said if it was ok if we stayed in a ‘family’ room. I didn’t know what he meant but in the end, when we went to the room, it was still really clean and nice."

"Loved the onsen Close to main hubs "

"I enjoyed trying out the Refa products"

"Location was close to many attractions. Staff was very helpful"

"Great location and walkable for any places."

"Clean room, nice amenities. We stayed in the luxury suite you see in the primary hotel photo. Insane view from the 22nc floor, almost panoramic."

"I loved it"

"Everything was efficient and clean. Just was confused by the system where they leave supplies at your door, like where to put dirty towels if fresh ones are left at the door. The lifts get crowded."