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Reviews of Veranda Palms Resort

3.5 out of 5
Veranda Palms Resort
2300 Princess Way, Kissimmee, FL

Reviews

6.6
Rating 10 - Excellent. 8 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 4 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 6 out of 32 reviews" "

7.2/10

Cleanliness

5.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Christi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and everything was perfect
Stayed 2 nights in Apr 2022

8/10 Good

Tashia P.

Liked: Cleanliness
Very impressed
I booked this house 4 my son 8th bday our group was of 14 and there were plenty of rooms for every1. I really cant complain to much my son enjoyed himself
Stayed 3 nights in Apr 2022

8/10 Good

Lakeisha

Travelled with family
Liked: Cleanliness, room comfort
The house was very nice n clean my family and I really did enjoy I’ll self this weekend. We will be back again. The only things the
Stayed 3 nights in Sep 2021
Response from ACO Vacation Homes on 28 Sept 2021
Dear Lakeisha, hope you are well! Having a great experience is the most important thing to us. We are glad you had a amazing trip! We can't wait to see you again in your next vacation! :) Have a great day! ACO Vacation Homes

2/10 Terrible

Janet T.

Disliked: Cleanliness
The House Isn’t What It Looks
We arrived on June 18, 2021 to the following issues, outside in front the door was dirty, the Internet wasn’t working at all I emailed and called the Office the gentleman was rude and had a nasty attitude, Spectrum didn’t come fix it until Monday, the walls is dirty, the refrigerator wasn’t getting cold and we had our food in it. The long countertop in the kitchen over the sink is broken and lifting up. The rug in the living room was filthy, underneath the sofa was trash and a girls dress, found a dirty towel in the Minnie Mouse room, in the Master suite the ceiling vent was caked with dust, found a candy bag with candy in the rail and a juice pouch behind nightstand , the bunk beds were shaky, we found a child white jellybean shoe in the bottom of the pool. The game system controller is missing so bring your own. We had a great time as a Family because we were all together but this house isn’t anything like you see online, this house isn’t being maintained and cleaned properly, I sent an email and Anyone has yet to Email or Call me, I’ll NEVER rent from ACO Vacation Homes again!

6/10 Okay

Joyce R.

Some items didn’t work
The home was beautiful, enjoyed the pool but the dryer didn’t work well took a whole day to dry , deck was dirty with tree branches, couldn’t us grill it was broke the gas lines were broke, the TVs wouldn’t work for a while had to call to get things replaced, not enough pots and pans , no mop. Other than that my family enjoyed themselves.
Stayed 5 nights in Jun 2021

8/10 Good

aniclay

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2021

8/10 Good

Brena

Travelled with family
Liked: Room comfort
Sweet
Comfortable
Stayed 4 nights in Dec 2020

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness
I love the fact that it was plenty of room.. but there was no a/c up stairs so it was 87 degrees(this was fixed later that night), blood stains on the bed, broken chair in the game room, and no cable tv. I was highly disappointed with the experience. I reached out to the property management company to request a move and was told I would lose my money and have to pay for a new home. I requested a manager several times and was never granted. Needless to say I will be speaking with my credit card company to see if I have any recourse.
Stayed 3 nights in Aug 2020

8/10 Good

Iris, York, PA

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Very spacious rooms and nice kitchen and living room. One of the bathrooms has an awesome shower with a waterfall shower head. Our only disappointment was that there was no house manual to tell us when to put out the garbage, that we needed to supply our own dish soap, garbage bags, extra toilet paper, paper towels, etc.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty, the AC vents in every room where disgusting, the kitchen counter could fall at any time, the walls where dirty and half painted, spider webs in hallways. Tried calling ACO the property management company with no luck (even the "emergency" number), sent an email with pictures and all I got was sorry for the enconvineance. WILL NOT STAY HERE AGAIN AND WILL NOT RECOMEND IT TO ANYONE.
Stayed 2 nights in Feb 2020

10/10 Excellent

SOKCORT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious
1st time booking a house with hotel.com didn’t know what to expect but very Efficient on paper work please check junk mail due to my mistake of not checking it on time but the were very understanding. the house is awesome and spacious plus 10-20 min tops to all the Disney theme park. A lot to do in so little time. Kids love all the room with theme characters. Very very happy
Stayed 2 nights in Dec 2019
Response from ACO Vacation Homes Team. on 3 Feb 2020
Dear Sokcort; We are so happy reading this review! Guest comfort and satisfaction are of the utmost concern to our management company and we are committed to making every possible effort to provide comfortable, clean and friendly accommodations. We look forward to your next stay with us! Kind regards;

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 3 nights in Nov 2019

2/10 Terrible

Tony

Travelled with family
Disliked: Staff & service
Gated community with guard was a plus. Other than that would not recommend.
Stayed 6 nights in Sep 2019

6/10 Okay

Jason

Travelled with family
Liked: Room comfort
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
House was beautiful and clean loved everything about it ! Only thing I was a bit disappointed in was the WiFi it never worked I called ACO to come have it fixed and was told a technician would come and no one came .
Stayed 5 nights in Jul 2019
Response from ACO on 31 Jul 2019
Thank you for bringing this to our attention. We appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I liked the space in the rooms and all the beds but I did not like the fact that we could not get in the house at the time of arrival and also the lights in the pool did not turn on. There was a dirty towel left on one of the bathrooms and one doorknob was broken which I did report to the office and also the ice maker in the fridge didn’t work. Not a very good first experience at this property!
Stayed 6 nights in Jul 2019
Response from ACO on 31 Jul 2019
Thank you for your feedback.

10/10 Excellent

Hugo A.

Excellent
Great location, extremely clean and well taken care of. I would definitely recommend it and be back for out next trip.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like not having access to the hot tub without payong extra, check in time, filthy carpet, filthy furniture, & non availability for cable channels.
Stayed 4 nights in Apr 2019
Response from Leo on 30 Apr 2019
Sorry that you were unhappy. We apologize for any inconvenience.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enough space for all. We had plenty cooking pans and plates. House was clean. Very calm community
Stayed 2 nights in Mar 2019
Response from Leo on 1 Apr 2019
We appreciate your review, it means a lot.

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty roaches and lack of consideration
Roach infestation. No dish soap nor dish sponge provided. Dirty bed sheets and dirty comforter. Hotels.com “could not” do anything about the situation because the property managers office was closed. Amazing enough hotels.com which provides hotels to their customers, could not accommodate my family at another hotel and my baby and small children and family had no choice but to stay and be subjected to these utterly disgusting conditions. Have plenty of pictures of the roaches in the bedroom, kitchen and bathroom but I somehow exceeded the size limit with just 3 pictures.
Stayed 2 nights in Dec 2018
Response from Leo on 28 Jan 2019
We are very sorry that you experience this problem. Thanks for letting us know about this situation. We've closed the property. We apologize.

8/10 Good

Latisha

My stay was nice. But with anything there are pros and cons. The house was nice. But there was things broken and the a/c was being controlled by someone at the office. Kept bring the temperature up to 75 making it hot. Calling them past a certain time doesn’t get you nowhere. You have to email them about everything. The lady Michelle in the office is a nightmare to deal with. You can’t speak to a manager. They want you to inform the of the house conditions instead of someone inspecting the house if not they will blame you for it. You have to pay for the hot tub to be heated instead of it being included. If it wasn’t for the craziness I. The office it would have been a very good experience.
Stayed 3 nights in Nov 2018
Response from Leo on 16 Jan 2019
We're so sorry that you had this bad experience with one of our representative, we'll work on this. Thanks for letting us know.

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Place was excellent - communication not so
8 of us stayed with ACO at Veranda Palms, Orlando. This 7 bedroom house was beautiful and new. When you arrive, you have to go shopping very soon to buy toilet rolls, dishwasher/washing machine tablets etc. It would be nice if they did a welcome pack. We’ve traveled with these kind of agencies quite a few times and this was the first time with this agency. There is a late checkout available but they wanted $275 for a few hours which I thought was extortionate. All in all, a fantastic time. Please ACO, give your clients a welcome call after a couple of days.
Stayed 7 nights in Oct 2018

2/10 Terrible

Libna, Elgin

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunetly we had to share our whole week with ants that were all over the house even upstairs. They were in all the bathrooms bedrooms kitchen dining table and porch!!!! The fridge wasnt cooling enouph. There were bedrooms with light bulbs not working. Dressers dusty with crumbs from previous renters. Batteries for half the tvs missing. Carpet was stained and dirty. The back porch door did not fully close properly and was very diffucult to open and close it and the screen door was completly ripped and hanging.The worse part of thr stay was a leak from the celing in the main floor bathroom. We sent emails called them to complain and all they did was send someone who put the missing batteries in the controls and that was it. Nothing got fixed and no response from them not even an appology for the invonvinince!!!!
Stayed 7 nights in Sep 2018

2/10 Terrible

Genevieve

booker beware
house needs painting on inside walls are dirty and carpets need a deep cleaning they are stained. pool lights dont work and french door screens are torn. games in the game room are in extremely poor shape and need to be replaced.beware once you book there is a $204.00 cleaning fee and you must pay to use hot tube and also 70.00 to use bbq.they also ask you to send copies of your personal info and pic of you holding it or refuse to give you gate and door code. ACO- property management employees are rude and nasty . will never stay here again
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2018

8/10 Good

Nae, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The home was beautiful, spacious and in a nice area. Just had an issue with ants throughout the house.
Stayed 2 nights in Jul 2018

10/10 Excellent

Marie, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream Vacation.
Word to the wise, it rains everyday in FL. That being said the house was so beautiful we were okay with staying inside of relaxing in the pool. The house has almost everything you need for your stay. I would advise you to bring wash cloths the towels were provied but not the wash cloths.
Stayed 7 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2018

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Everything about the house was amazing. Just right for my family and I. The location is perfect and neighborhood is nice and quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for large group
Close to Disney and Universal. Lots of room, clean, nice pool. Will definitely go back.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awesome Stay!!!
The home was beautiful and had enough room for me and my family. We truly enjoyed our stay.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not as good as the pictures
Damaged items and fornitures; stained sheets; long time to answer our e-mails;
Stayed 11 nights in Jul 2018