2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Universal's Endless Summer Resort - Dockside Inn and Suites

3 out of 5
Universal's Endless Summer Resort - Dockside Inn and Suites
7125 Universal Boulevard, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3420 out of 5130 reviews" "
Rating 8 - Good. 1106 out of 5130 reviews" "
Rating 6 - Okay. 351 out of 5130 reviews" "
Rating 4 - Poor. 124 out of 5130 reviews" "
Rating 2 - Terrible. 129 out of 5130 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at both Surfside and Dockside and enjoyed both stays. Dockside is larger than Surfside but offers a similar experience. The family suite is great for a family of 6, and offers early entrance to Universal parks. The rooms were clean, the showers were hot, the beds were comfortable and while some people complain about the noise, I did not really hear any other guests while in my room. My family will definitely return next time we come to Orlando.
Stayed 3 nights in May 2024

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, the staff were awesome and I loved the variety of food options in their cafe. It was easy to get in and out of there with our car. One morning we walked to ihop, located right across the street from us. The buses to the parks were great and we never had a long wait for them. Definitely looking forward to coming back.
Stayed 6 nights in Apr 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It is a family environment. I love the vibe.
Stayed 2 nights in May 2024

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and wonderful place to stay!
Stayed 4 nights in May 2024

8/10 Good

Christopher Stephen

Travelled with family
Liked: Cleanliness, staff & service
Frequent free shuttle to Universal parks; great location; secure (paid) parking; decent dining on site and nearby; and well-equipped rooms. But occupancy was high and those on upper floors had long waits for lifts and we saw no signage for stairs.
Stayed 12 nights in May 2024
Response from ESD Guest Services on 24 May 2024
Thank you for your review!

8/10 Good

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good for kids Room is plain and we had a picnick table in our room
Stayed 3 nights in May 2024
Response from ESD Guest Services on 24 May 2024
Thank you for your review!

10/10 Excellent

Ralphie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Resort was so affordable!! I had a perfect view of the pool area and they provided us with free transportation along with an hour of early entry for the Universal park!
Stayed 6 nights in May 2024
Response from ESD Guest Services on 24 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Bibi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great , great service and clean
Stayed 5 nights in May 2024
Response from ESD Guest Services on 23 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Miriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Left some items behind and when I called I was taken care of immediately and my stuff was all there waiting for me.
Stayed 2 nights in May 2024
Response from ESD Guest Services on 22 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and calm stay
Stayed 4 nights in May 2024
Response from ESD Guest Services on 22 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Hana Jewell

Travelled with partner
Liked: Amenities, property conditions & facilities
The pool area was very nice.
Stayed 6 nights in May 2024
Response from ESD Guest Services on 21 May 2024
Thank you for your FIVE out of FIVE review!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel restaurant was great,Starbucks within the hotel was a bonus and the complimentary shuttle to Universal Studios was great! I would upgrade to a larger tv or wall mount so if one doesn’t want to watch it can turn and upgrade the beds and pillows.
Stayed 5 nights in May 2024
Response from ESD Guest Services on 21 May 2024
Thank you for your review!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, it is not quiet though. Had difficulty sleeping bc of noise from the floor above us. Food selection was good and the convenience to get to the parks is unbeatable.
Stayed 2 nights in Apr 2024
Response from ESD Guest Services on 21 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Sonja

Travelled with family
The property was very big and rooms were adequate. Little more checking of items n room should have been done eg phone was not plugged in and microwave did not work well.
Stayed 3 nights in May 2024

6/10 Okay

Baljinder

Stayed 3 nights in May 2024
Response from ESD Guest Services on 22 May 2024
Thank you for your review!

6/10 Okay

herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from ESD Guest Services on 21 May 2024
Thank you for your review!

10/10 Excellent

Trinity Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Definitely will be back. The pool area is wonderful.
Stayed 3 nights in May 2024
Response from ESD Guest Services on 20 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from ESD Guest Services on 21 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Nyasja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from ESD Guest Services on 20 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Shanice

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for my daughter’s cheer competition. While the days were long in Universal, having shuttle access to the park, cafe on the first floor, bar at the pool, and lots of dining options nearby made me feel at ease. I would definitely stay here for a family vacation.
Stayed 3 nights in Apr 2024
Response from ESD Guest Services on 20 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and property was very nice. We will come back again!!
Stayed 3 nights in May 2024
Response from ESD Guest Services on 20 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from ESD Guest Services on 20 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy on the wallet
Stayed 1 night in May 2024
Response from ESD Guest Services on 17 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Gladys

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything with the exception that we are handicapp and my room was way to far but that’s all
Stayed 5 nights in May 2024
Response from ESD Guest Services on 17 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Denisse Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 5 nights in May 2024
Response from ESD Guest Services on 16 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in Apr 2024
Response from ESD Guest Services on 16 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Duyen

Stayed 2 nights in Mar 2024
Response from ESD Guest Services on 16 May 2024
Thank you for your FIVE out of FIVE review!

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
few problems: maid didn't missed our room one day. bathroom has no fan/vent no towel racks in bathroom long hallway to walk from the entrance to room (1791) long walk to get to neighboring restaurants, they could have some door gates which cuts down the walking distance all the way around the perimeter
Stayed 7 nights in May 2024
Response from ESD Guest Services on 15 May 2024
Thank you for your review. We apologize for the inconveniences experienced during your stay.

2/10 Terrible

Ethan

Travelled with partner
We arrived and had no hot water to shower so we took cold showers the first night. The following night was still the same, no hot water and this time our phone didn’t work and the AC was not working and could not get our toilet to flush. Then at about 12:34 in the morning our room phone rang twice and woke us up but no one was there when we answered. Then my cell phone rang and it was the phone number for the hotel, I answered it and again nothing on the other end. The front desk staff had no explanation for this and didn’t believe me until I showed them my call records with the time stamp. They then transferred us to a new room but the new room had its issues also. We had warm water but not hot water and that was after the water had ran for about 5 mins. We had what we thought were noisy neighbors keeping us up banging on the walls and ceiling but come to find out it was the plumbing and every time someone used the water in the rooms around us it sounded like someone jumping on the ceiling repeatedly and at some points like someone was knocking on the door. I’ve never had an experience like this even when I’ve stayed in cheaper hotels and it really put a damper on our vacation because we really struggled for sleep and comfort our entire stay and I will never stay at dock side again. I spoke several times with the desk staff and they gave us free parking and 2 drink tickets and said sorry. super disappointed with the entire stay, especially with it being a universal resort.
Stayed 4 nights in May 2024
Response from ESD Guest Services on 15 May 2024
Thank you for your review. We apologize for the inconveniences experienced.

8/10 Good

XIN TONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient universal shuttle bus to parks. New and clean. The only con is the sound insulation is not very good.
Stayed 4 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your review!

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick at the front counter upgraded our room and provided the BEST customer service. Give that guy a raise!
Stayed 3 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Bradley Edwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 13 nights in Apr 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are very nice and perfect for a family
Stayed 3 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Nitostyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from ESD Guest Services on 15 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff were stellar. We had a short one night stay but will return for sure !
Stayed 1 night in May 2024
Response from ESD Guest Services on 20 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff were very helpful and polite. Rooms were big. We received a 3 queen bed upgrade suite for free. I would stay here again. No cons to mention.
Stayed 1 night in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room was clean, staff was friendly, shuttle to Universal was easy, convenient and fast, food options were great for the family and food was tasty. Prices were fair (you’re obviously paying vacation/tourism prices).
Stayed 4 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

8/10 Good

Kelsey, Wheeling

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is perfect for a trip with the whole family. Nice shallow pools for the kids with sand, huge cafeteria with fresh fruits and veggies after a hot day at the parks, easy transportation to parks, and convenient texting system with the front desk to address any of your needs.
Stayed 5 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your review!

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay
Stayed 1 night in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 3 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your review!

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean. Pool is very nice. Staff is very helpful and friendly.
Stayed 7 nights in Apr 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

6/10 Okay

Teysha

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your review!

10/10 Excellent

AL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

8/10 Good

Alysia Christine Stewart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be so big - it was quiet and comfortable and clean. Everyone was nice and staff are helpful and friendly
Stayed 4 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your review!

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your review!

4/10 Poor

Kalpeshbhai

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Provide breakfast
Stayed 5 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your review. We apologize for the inconveniences experienced during your stay.

10/10 Excellent

Montserrat

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 3 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!

10/10 Excellent

Anna Peel, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even thought this is considered Universal's budget hotel, it was fantastic! The room was clean and spacious and the staff was kind and courteous. Will definitely stay here again!
Stayed 4 nights in May 2024
Response from ESD Guest Services on 14 May 2024
Thank you for your FIVE out of FIVE review!