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Reviews of Toscana Suites

2 out of 5
Toscana Suites
2950 Reedy Creek Blvd, Kissimmee, FL

Reviews

6.4
Rating 10 - Excellent. 189 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 232 out of 1000 reviews" "
Rating 4 - Poor. 132 out of 1000 reviews" "
Rating 2 - Terrible. 149 out of 1000 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Rabi, Jacksonville FL

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hostile Takeover
-Hostile company takeover during our stay-manager told us everyone had to leave within 24 hours -was great room, but service was horrible when we needed help

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was comfortable and a great way to get away.

8/10 Good

Verified traveller

Family Stay
I read the reviews and began to get scared when we were headed to the hotel. It is on a dead end and there is a building that needs to be torn down next to it but honestly it really isn't something that deterred us from staying. It was large and great for what we needed since we were not there except before and after Disney. The suite was clean and the only thing that was unbearable was the beds. It was literally a pad on springs. Overall for ten price we were content and would probably stay again with the knowledge bring some extra blankets.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Beth, Rockwall Texas

Disliked: Staff & service, property conditions & facilities
The place is under major renovations and looked closed down when we arrived. They don't provide housekeeping daily did not know that prior to arrival. The room had ants which got all over our clothes

4/10 Poor

Ana, Miami

Disliked: Staff & service, property conditions & facilities
Better Hotels out there
The hotel is very isolated, almost looks like in ruins. It does not have a main lobby, their using one of the rooms as the lobby. Pretty bad but can't complain for the price you pay

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Would not recommend
Dishes dirty. Broken door lock. Have the building seems condemned (gated and gutted), stains on comforter and wall. Bathroom tub dripped constantly. No shower curtain. I placed chairs (3) to bar the door just in case

6/10 Okay

J., Miami

Liked: Cleanliness, room comfort
Don't judge a book by it's cover
I was very worried as I pulled into the location. The Hotel closer to the road is undergoing major renovation, so I was concerned the hotel did not exist. When we found the entrance the exterior had me filled with a lot of concern. I am a young pregnant mother traveling with my 3 year old son, and I was concerned for safety, security and noise levels. All my fears disappeared the moment we entered the room. I couldn't believe how much space there was! A full kitchen, living area, central a/c, clean bathroom, and large bedroom. Everything was clean and welcoming. Not at all what I expected from the exterior. My son and I had a great overnight stay.

2/10 Terrible

Monika, Jensen beach

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lipstick on a PIG!
Obviously the reviews suck!! We have been Disney passholders for 19 years. Ive stayed almost everywhere from 5star hotels to motel 6, but usually expect what you see & pay for. This place put "lipstick on a pig" it could have potential but, the outside building looks like a setting for an inner city crack building. Ive never felt beds that hard & springy. No blankets. Mismatched sheets & pillow cases. Door Handle broke. Tub didnt drain, so I Waded in my shower. Faucet was puttied together. Ripped up dollar store curtain. Doors in kitchen & closet hanging of hinges. And my favorite were the real key, so anyone can make copies & get in. Duct tape over batteries for my remote that never worked, I watched same channel for 2 days. Hairs & old bar soap still in shower & soap holder. Management sent up some toothless man who looked down right homeless to give me batteries for a remote that still didnt work. And when I complained next morning along with others, we were told "manager wasnt there & he never comes in", and slopped down the owners name and said he lives in UK, so good luck. He refused to apologize for the room, because he didnt like my "tone" he was the most arrogent, uncaring, and couldnt be bothered employee Ive ever seen. 11/8/15 10am Hotels.com refunded me thankfully & I hope they remove this motel. Its a true disgrace and defiantly mirepresented for the price. Ive seen20dollar a night rooms off 192 that are better!!

10/10 Excellent

love the mouse, jesup ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Disney
We have stayed here numerous times and will continue to stay at this place every time we go to Disney!!!!

2/10 Terrible

Ramon, The k

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible. Everything was broken, nothing was clean. Dirt and dust everywhere. You can feel every single spring in the beds...& when I say I woke up with back and shoulder pain, boyyyy I mean that. Wouldn't recommend it if you're expecting anything "enjoyable". Inside is nice-ish, other than that, I'll pass.

6/10 Okay

Jennifer, Michigan

Disliked: Staff & service, property conditions & facilities
Don't stay here
Manage is an a$&

6/10 Okay

alex, tampa

Liked: Cleanliness
Fine. Check - in smooth. No one at night to request late-check out. Housekeeping opened door in the morning (luckily we had put chain on). Didnt even see the pool as there were no signs to it. Glad to have a fully functional kitchen. W cups and silverware. No frills decor. Clean bathroom if looking a bit old. Really hard bed but king sized sleigh bed. No channels except Disney came through clearly. Not a big deal since we were there for a conference. Tiny patio in the back however did not step foot outside.

2/10 Terrible

John, Wilson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel EVERRRRRRRRRR
It was horrible, it was so bad I had to find another hotel immediately!!! My wife hated the Toscana suites it was nothing like the pictures online!!!! Very sketchy, you don't even feel safe when you arrive there. The hotel needs to be closed down and gone out of business. Thanks

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Christopher, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what you think it is.
One word, Horrible! Out side looks like a run down motel. The beds are hard as a rock may as well be wood planks covered in sheets. Furniture was basically the same. Coffee table was about to fall apart. The room key was an actual key so who knows who else's has a copy. The door handle fell off while pulling the bedroom door shut. Half the lights/lamp didn't work and the top blanket had holes in the sides. The faucet for the shower needed extreme force to turn on otherwise the faucet just spins. The kitchen counter had a sticky visible residue all over it. There's a shabby, overgrown construction site before the hotel and is very suspicious looking. The list could go on and on, if we were staying more than one night we would have left immediately refund or no. We complained to the manager and expressed our concern especially about the bed and his response was yeah we know, and? Poor poor poor customer service and experience. Will NOT recomend this MOTEL to any one nor will we be back EVER.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Liked the location of the hotel. Close to the freeway & shopping. Price I paid was reasonable. wish the maintenance staff did a better job before the room was available to customers. The TV did not have any channels to watch. Kitchen & bathroom cabinet doors were falling of the cabinets. The room could use a coat of fresh paint, there was old stains in the bedroom. The queen beds were old & I felt the springs pushing up. Definitly needs new mattress. If they fix the problems that I have mentioned I will go back again.

4/10 Poor

Justin, Elk Grove, CA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Enter at your own risk
While I wasn't expecting much to begin with, that's what I got. Driving up the place has old condemned buildings and then you start to wonder if your reservation was bogus or not. As you drive toward the dead end, you then see where you are staying. The outside is falling apart, dingy, and abused. Once I checked in, got to my room, the door clearly looked like someone had tried to pry it open a FEW times. Kinda sketchy. Once I opened the door, there was a horrific smell. I can't even describe it. Unfortunately after lugging my 50lb. suitcase and a few other things up the stairs, I decided to deal with it. Plus, I wanted to get to the Disney parks ASAP. One thing I can definitely say, the rooms inside appeared very luxurious and definitely out of place. The bed was hard as a rock, actually, maybe harder if that's possible. I had left all my belongings in the room around 1pm, and retuned around 1am. I went to open the sliding glass door in the bedroom and it had been unlocked the whole time! That scared me a bit. The shower didn't drain well at all, I was almost taking a bath by the time I was done. Lastly, check out was 11am, I was given a call shortly after 10am to be reminded. As if they needed to rent the room out to someone else. HAHAHAHAHA.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved our stay here
It went above our expectations after reading some of the other reviews... The hotel was very nice and comfortable and will definitely stay here again and again! We are not quite sure where the other reviews came from but this place was great!

2/10 Terrible

S&S, Tampa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go near there!
We walked into a dark room with dirty linens and bed made. Dishwasher completely filled with dirty dishes and no detergent. The gentlemen available kept saying it wasn't his job to check us in or run errands and we needed to find someone else. There was no one else. Eventually another man came to the front desk and it took over an hour for him to try and get us clean linens and detergent. I guess we were meant to clean? We wanted to leave- and would have to forfeit the nights fee. No way we could stay there. Expedia really should refund all $ not just the second night.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISAPPOINTING
The description of the accommodations did not match the actual facilities. There was a lot of construction. The sign was just temporary and torn. There was a bug in the room. The beds were horribly uncomfortable. The pictures on the internet were deceiving.

2/10 Terrible

Linda, Pretty room, poor maintenance.

Disliked: Cleanliness, property conditions & facilities
Moved here by hotels.com,were told there is a spa tub, none here. Faucets in tub were broken in 3 out of four rooms we tried. Could not turn on water to shower, etc. Luke warm water. Jets on therapy tub not working- gave up. 5 trips total to office, including one for blankets, not included in room. Trash still in chest drawers, kitchen, and bedstands! We woke up to a huge pool of water on kitchen floor, slippery!! - no one to complain to next morning, as office was not open at 8;30 am when we checked out.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Great for the price
For the price this was perfect. Clean rooms, surprisingly nice room and quite.

2/10 Terrible

Magya, Florida

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to theme parks b ut that's about it
We had never stayed in a hotel more in need of repairs and upkeep. Burned out light bulbs, broken hinges on the toilet seat, non-working TV remote, knobs missing from door and drawers on furniture, dirty entry door, walls in need of paint, window which had screen bent and window did not close tight enough to lock. Just plain awful. Would like to have checked in and just checked out!

6/10 Okay

Verified traveller

Nice resort very close to the parks.
We enjoyed our stay very much. We have been staying at toscana for the past 3 years and have been a nice experience from the beginning.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Didnt like it at all filthy and old and broken faucets and cabinets. Found a spider in the bath tub

4/10 Poor

kingsley, florida

Liked: Staff & service
Payed less and had much better........
The hotel is a converted apartment complex. So it is large. Got to the room and went to turn on light s and everything broken exept one lamp.Blinds were broken,cuboards broken. The outlets pretty much were all loose or broken... Went into the living room to watch tv sat on the couch and it was missing legs cause it wobbled all over. wifi they said but we never used it. put the a/c on and it couldn't be adjusted as the switch on it was broke and it was set to northpole and even though it was hot that room was freezing turn it off and it got too hot so you guessed it we froze,about 11:30 at night people came in and that's when we also discovered that the walls were paper thin, can hear everything and everyone. went to have coffee at 4 and the coffee pot hadn't been cleaned since kennedy was killed.went to plug the coffee pot in and every outlet in the kitchen was broke. Plugged in in the living room. Time for a shower they didn't offer any shampoo,soap was a piece of chocolate that's how small it was...it was exactly the size of a bite size York peppermint patty and two of us needed to shower.......wasn't happening so one of us didn't shower. So there you have it,the beds were comfy but that's about it as we couldn't sleep much cause of all the noise next door but for the 2 hours we did get it was ok outside of freezing cause the a/c was broke.

2/10 Terrible

marian, k

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse experience ever
I would like a refund on this hotel it was not at all acceptable I had to check the bed for bed bugs. The crumbs under the coach explained the cockroach problem . I would not recommend this hotel to my worse enemy. Just Awful

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked closed
Driving up to hotel was kinda scary...looks deserted. I guess front bldg is no longer used but no signs or lighting. Front desk guy was really nice and friendly though. Room/hotel was not like the pictures.

10/10 Excellent

Jacqueline, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little diamond in the rough
This is a small one bedroom apartment with a full kitchen washer dryer and a nice bathroom with a Jacuzzi tub. The room was very clean and even the sheets smelled freshly laundered. For the price and the comfort of having your own little place it's great which certainly is far far less expensive than staying inside a Walt disney world resort if you were to go there. I have stayed at the Disney "value" resorts on many occasions and this place is much better in both comfort and price. And it is literally at the entrance to the park right on The west side of US 192. I will say that it is not beautiful and luxurious looking on the outside but once you get past that you'll see what a great little diamond in the rough this place is .

6/10 Okay

Rebecca, Florida

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
last minute booking for a trip to Disney
I know this was a fairly cheap deal for a one night stay but the room smelt of stale smoke, there was a door handle missing off the bedroom door...the shower took someone with the strength of Incredible Hulk to start and the view was of a derelict building! We could only find one spoon....the sign for reception said 'welcome' but the man hardly spoke to us. It is also worrying when the hotel you are staying in has a huge wall of CCTV screens in reception......... However; the bed was comfortable and the towels nicely arranged. Glad I was only staying for one night!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Creepy
When we arrived it was like driving into a creep show! UNTIL we finally reached the one building not abandoned. It seems it was redone but never maintained. Horrible beds, no blankets, old milk left in fridge, freezer full of ice from ice machine over flowing. Only stayed one night thank goodness. would actually be a nice place if maintained and wasn't so isolated and creepy!

4/10 Poor

Mike, Somers

Disliked: Property conditions & facilities, room comfort
Going downhill
I have been staying at the Toscana Suites for my last three trips to Disney and it is starting to look like there is no money being put back into the rooms. There are missing pieces of safety equipment (fire detectors) and it is hit and miss whether you get a complete set of dishes or cooking utensils in your room. I will give the management credit for the fact that they were always willing to correct these things, but they are things that shouldn't have to be addressed once the guest arrives. We went to Walmart during our last visit and bought a set of dishes and utensils because we could just ensure that we would have them. The beds are very hard. We have started bringing a mattress topper to make it bearable. This is still a good location relative to the parks.

4/10 Poor

willie, Georgia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Worst room ever booked 2 nights actually canceled 2nd night.

2/10 Terrible

Brian, Darlington, SC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good choice
Upon arriving we pulled up to an abandoned building the the windows busted out only to find our hotel was actually just behind it. We arrived late, which we had called ahead to advise of, and had to dial a cell phone number to wake a clerk up to get our key. after getting to our room we discovered that our two queen beds we had booked were actually two double beds set up to a queen head board. having arrived so late we quickly fell asleep regardless of how stiff the beds were. upon waking the next morning we could hear two people talking quite clearly and discovered that the sliding glass door that leads to the parking lot was actually all the way open and the blind had been pulled back across it. I then proceeded to go take a shower and couldn't get the water on due to the broken handle in the shower. after reporting it to the front desk, which they laughed at me about it, I walked backed to the room and managed to get the water turned on. I returned to the front desk after my shower to let them know I had the water running and reported about the beds being the wrong size. the clerk talked about how she thought that I was mistaken and I assured her having a queen bed at home those were not queen beds. I also informed her about the open door and how unsafe it'd made us feel. She showed no signs of sympathy and so I left the lobby to go get my family to continue our day. it was then I discovered the abandoned buildings I'd seen when I first arrived were actually par
right outside our door

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a 1 bedroom apartment which might be good for an extended stay but bring your own soap and shampoo if you want to clean up. This place has seen better days. It is OK but not 3 stars.

10/10 Excellent

caroll, Ocala Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
I enjoy myself

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Had a great stay.
It very nice place even though it was under renovation, it needed miner touch ups.But for the price it was nice!!!

4/10 Poor

K, Florida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Going through renovations is an understatement.
Pretty creepy driving up past one deserted building to get to the "renovated" building. It was nice having a kitchen, but it was not fully stocked as advertised. When we arrived, there were no blankets/spreads on the beds, only two large towels and no shower curtain. The beds were very uncomfortable and squeaky.

2/10 Terrible

alan, florida

Disliked: Cleanliness, property conditions & facilities, room comfort
not nice
i had stayed here years ago (2) and it was ok. just ok, for the price. now, two years later it has not improved .there were roaches in kitchen and on refrigerator .i hope this was just a glitch but i wont be back

2/10 Terrible

katie, iowa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches!
First we pulled up and instead of a lobby the "office" is in another room. They then have me a actual key not a card. I thought, odd. We got the suites in big reason because it looked nice and had a kitchenette. First we looked in the fridge, it was pretty clean but not the freezer, old food exploded everywhere. There were no amenities barely like soaps, laundry sack, towels. We had to ask for towels. We the proceeded to leave for dinner in which the employee asked if we had a smoke he could bum! He was clearly on something, wailing his arms and high strung as can be. Nice. When we got back we put the kids to bed and decided we would sleep on the pullout bed. My husband Said I'm not sleeping in this, I said why? I went out and there was food spilling all out of the pullout. ALSO the queen beds had sheets and a small blanket but no comforter and the pullout had no sheets or blanket, NOTHING! Then we put the bed back together and start to fall asleep, and then crawling on the kitchen silverware door was a huge cockroach. I started screaming and my husband jumped up and told me I'm seeing things so I pulled out the drawer and it was crawling all over the silverware. OMG!!!! I ran down to the office and demanded a refund. We then at 11pm went to Buena Vista dr and for only 24 more dollars stayed at the Radisson and it was amazing.

4/10 Poor

adriana

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to parks
That's pretty much all that was good about this hotel. Was here a year ago and it's gone downhill since then.

6/10 Okay

honeymooninv, Laredo, Tx

Liked: Cleanliness, property conditions & facilities, room comfort
Under renovation but huge room
Will stay again. Nice room. Outside neefd work. Although microwave didnt work, room was better than other Orlando hotels ive stayed at. Very close to parks. Pro out way cons.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a recommendable place.
There wasn't a cover for us on the bed only a flat sheet. It was very cold at night and we couldn't adjust the AC thermostat. The bathroom didn't have soap or a little shampoo or conditioner. The only window to where we were staying did not lock so anyone could have come in during the day when we were not there or at night when we were sleeping. The neighborhood was not very good. There were some buildings around us that were empty so we were isolated.

8/10 Good

Lee, Tampa, Florida

Liked: Cleanliness, staff & service, room comfort
My overall stay was good. The room was nice!!!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage under the bed!
I go to Orlando every year with my 2 kids and it was the worst one so far. First of all, I waited for 30 min to get into the unit because internet service was down. (I understand this part...) The room did not seem cleaned at all after previous family left Garbage under bed very nasty like ice cream package When I opened cabinet, melted chocolate m&m everywhere The pots pans are so sold all the coating is off I would not recommend this place at all.

2/10 Terrible

Dwayne, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
Conditions of hotel were deplorable. Couldnt stay. Had to leave and go to another hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short drive from Disney,and restaurants are close by within walking distance.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pillows, no remote controls, and pots and pans
My stay was horrible. I arrived at the hotel at 10:05pm and the front desk was closed. It is posted on the front door that the business hours are from 7am to 11pm. So I called the hotel and a key to my room was given to me by the maintenance man. When I entered the room, there were no pillows, no remote controls, and no pots and pans in the kitchen. So I called again and spoke with the maintenance man. He stated that it was nothing he could do and if I did not want to stay, leave the keys in the drop box. He was very rude. So I ended up going to Wal Mart (about 15 miles away) to buy the missing items. So the next morning the front deskman/ manager arrived at 8am. an hour late, and I explained what happened. He seemed not to care, did not apologize, and would not compensate me for the items I had to buy. The Management is very unprofessional. I do not recommend this hotel and I will never stay at this hotel again.

6/10 Okay

Suresh, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ok hotel to stay
The original hotel is under demolition. This is an apartment converted into a makeshift hotel. It is not luxury as it states. It is an ok hotel to stay overnight. The description should say it is an apartment or condo - not hotel.