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Reviews of Mi Casa Hotel

2.5 out of 5
Mi Casa Hotel
9350 Turkey Lake Rd, Orlando, FL

Reviews

5.8
Rating 10 - Excellent. 200 out of 1002 reviews" "
Rating 8 - Good. 183 out of 1002 reviews" "
Rating 6 - Okay. 188 out of 1002 reviews" "
Rating 4 - Poor. 160 out of 1002 reviews" "
Rating 2 - Terrible. 271 out of 1002 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amelia

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel room was full of bugs. Crawling with them everywhere, especially in the bathroom. And our room key stopped working by 8:30am the morning of checkout even though we didn’t have to be out until 11. We had to go to the front desk multiple times to have it fixed.
Stayed 5 nights in Apr 2024

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were smelly and dirty. People were outside yelling until 3am. There was tins ofbhair in our beds and on our towels. Outlets didnt function properly. Breakfast was horrible.
Stayed 1 night in May 2024

2/10 Terrible

Sherry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were mostly ignored during check-in. The carpets are sticky and it took quite some time to get the TV to turn on. We were provided coffee pods but there was no coffee maker. Breakfast ran out of waffles/pastries, butter and milk. Our second night, the TV wouldn't come on at all so we tried to call the front office but the phone didn't work. Had to walk around from the back and they did send someone out. He got it to come on but couldn't change the channel. He said he would bring a new TV but never came back. We got lucky the channel was stuck on an okay movie for the night. Would not recommend.
Stayed 2 nights in Apr 2024

2/10 Terrible

Chun Yang

Disliked: Cleanliness, staff & service
Hotel is super not supportive. Had book this hotel under mistake under a non refundable rate, and reached out for hotel for help, but waiting for days to get replied, and only getting formative and robotic reply. Also Expedia search function are really badly designed , really need improvement
Stayed 1 night in Apr 2024

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the property looked nice on the website, however it’s a completely different place when you’re there. All of the garbage’s outside were full. One thing they don’t mention on their listing here is that they don’t provide regular maid service like regular hotels do, you have to REQUEST it and only after the 3rd day. Needless to say I never got the memo until the second to last day of our stay. Our room was another mess, the AC kept shorting out over night so we’d wake up with the heat in the room. The “continental” breakfast is limited to scrambled eggs and sausage. Please read the reviews before booking, the price is not worth it.

6/10 Okay

LUIS

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Mi Casa Hotel on 12 Apr 2024
Dear Luis, Thank you for choosing us and we appreciate your feedback!

2/10 Terrible

Rosalinda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not book a stay. The pictures look nice, but when you get there, the rooms smell moldy, patcges on the walls, the shower curtain rod was hanging off. One pull and it was done. My room would open without the keycard. I informed front desk before 8 in the morning, came back at 9 at night to find nothing was done. They sent maintenance and it literally didn't even take 5 minutes to fix. Not a lot of options for breakfast, honestly, just seeing the condition of the room made me not want to try the food. Jacuzzi was filthy!!! I'm talking about brown water for 3 days when they finally put caution tape around it. I will not stay here again and will not recommend to anyone.
Stayed 4 nights in Mar 2024
Response from Mi Casa Hotel on 7 Apr 2024
Dear Rosalinda. Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Alfredo

Stayed 3 nights in Mar 2024
Response from Mi Casa Hotel on 7 Apr 2024
Thank you for your feedback.

8/10 Good

Ana

Travelled with family
Liked: Staff & service, amenities
Need more clean
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 4 Apr 2024
Dear Ana, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We hope to see you again on your next Orlando visit.

2/10 Terrible

Nickesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty place
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Nickesha, Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about yourexperience. I would like to start by apologizing to you for not meeting your expectations. We strive tomake each stay as pleasant and comfortable as possible, and we will use your comments to coachour team in order to provide a better experience in the future. I hope you will give us a chance bystaying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was completely nasty there was mold in the room and bathroom. Ceiling had wet stains and seemed to have to be about to fall in. Pictures of the room were not correct the room was very dusty and smelled of a loud odor. The odor was so loud that I’m having to leave because my children and I both have asthma and the dust and odor were triggering both our asthma and allergies so I’m forced now to go and purchase a new hotel after I have spent my money here
Response from Mi Casa Hotel on 29 Mar 2024
Dear Ashley, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Jetara

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware. Do not stay here. Roaches everywhere and I even saw a roach crawling around the breakfast food. Just gross. I had my two kids with me and the room was so stinky I think it was mold. This place should be shut down. Shame on Expedia for allowing this hotel to get bookings through their platform. I thought i could trust the company but after being sent to a roach motel, I decided otherwise. Make sure you check the reviews before booking. I didn’t check until after and this is not anything new for this hotel. More people have had negative experiences here than positive. I chose the hotel because of the location near the attractions but Never ever again.
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Jetara, Thank you for taking the time to write a review in regards to your recent stay with us.I would like to start by apologizing to you for not meeting your expectations. We strive tomake each stay as pleasant and comfortable as possible, and we will use your comments to coachour team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Lorna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Thank you for your feedback.

8/10 Good

Veeranjaneya Ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people quickly resolved a maintenance issue and fitted with taps with brand new taps within 1 hr of raising the issue. Appreciate the quick turnaround.
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Veeranjaneya, Thank you for your feedback. Please know that your feedback is extremely valuable to us. We are pleased to know that you enjoyed your stay with us and that the staff resolved the issue in a timely manner. We hope that See you again on your next visit to Orlando.

4/10 Poor

NICOLE

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Run down. Room smelled like the sewer. Water patch on ceiling . Toilet overflow, tub water would not drain. Overall old. Semi clean. Room 129 should not be given to Expedia guest. Their should be allocated room that meet Expedia site standards. We should have switch rooms, since we did not stay in the room a lot, we stay. Recommended to other to choice another hotel. Pay the extra. Now I’m sceptical about booking other trips through Expedia
Stayed 5 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Nicole, Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about yourexperience. I would like to start by apologizing to you for not meeting your expectations. We strive tomake each stay as pleasant and comfortable as possible, and we will use your comments to coachour team in order to provide a better experience in the future.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
liked the pool and area
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Stephanie. Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about your experience. We are pleased to see that you enjoyed your stay with us. We hope to see you again on your next Orlando visit.

10/10 Excellent

Laytoya

Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 12 Apr 2024
Dear Laytoya. Thank you for your feedback. Very happy you enjoyed your stay with us.

2/10 Terrible

Richard

Travelled with family and small children
Disliked: Cleanliness, amenities
The room had no heat when they gave us our key the first time they gave us the wrong room there was a guy in the room playing with himself and my daughter's almost seen it then they changed the room to next door and the room was not clean I wouldn't say it would be nasty but it wasn't clean then you had drunks outside your door fighting from 12:00 to 1:00 in the morning the breakfast I could do better at my house and have better breakfast it was cold and eggs wasn't good the meat or sauce or so called sausage was like eating a rubber stopper told the guy at the desk about my experience he he act like he didn't care about it so my best advice if you have a family I would not go to this motel this this was the worst experience I have ever had with a motel that close to the theme parks.
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Richard, Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about yourexperience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Elva D

Disliked: Cleanliness, staff & service, property conditions & facilities
They clean my room once we stay 7 days we were five of us two rolls of toilet paper 3 towels when I ask for more they said they didn’t have it. Key room had to activate every day cuz didn’t open door. I asked for a blanket that never arrived. They were a girl very nice at the counter. She check us in when we get there. I never complaint but this the first time I had to worried for everything to keep my family comfortable and I think that’s one of the things that we look when we go in vacation enjoy and not to to the counter every single day to ask them for every single thing they supposed to fill because you paid for it they not give to you for free.
Stayed 7 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Elva, Thank you for your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Kevin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading the reviews I went in with an open mind. I was mistaken this place needs to be bulldozed and re-built. The staff are rude and arrogant, the place seems to have had a commercial air fresher sprayed around the place that is over powering or you get a constant smell of damp. The showers are awful and hardly work at all, the lift makes you feel like it is going to break down if you try and use it. Numerous times the sherif had to come out due to customers undertaking illegal activities which then gets me onto the constant smell of pot that you can’t stop from coming into the room through the AC. The breakfast is worse than you would get in prison and breakfast time feels like you are in a prison. There are ants everywhere; the staff did not want to know when mentioning it by saying it’s Florida; what do you expect and made it feel like it is out fault. The paint work is showing its sign of age. They have a tiki bar that plays music to early hours of the morning which constantly kept waking me up while sleeping. Me and my partner got bitten by bed bugs which they said there could not have been. The carpet was filthy. If you want to have the room serviced they won’t do it until the 4th day and you have to tell them the previous day before 4pm and they will only try once so you have to have vacated your room. There were prostitution in the parking lot with girls offering services if you want it. They also want to charge for everything; DO NOT STAY HERE!!!!!!!!!!!!!!!!!
Stayed 9 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Kevin, Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about yourexperience. I would like to start by apologizing to you for not meeting your expectations. We strive tomake each stay as pleasant and comfortable as possible, and we will use your comments to coachour team in order to provide a better experience in the future.

6/10 Okay

Yexsi

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was not great, orange juice could be better.
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Yexsi, Thank you for taking the time to leave us your review. We take your feedback very highly and usethis information to further enhance our property and our guests experiences.

4/10 Poor

Zuleyka

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Thank you for choosing us and we appreciate your feedback!

8/10 Good

Joe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little leery of staying here because of a few of the other reviews, but I am very glad I did! It is hands down the closest motel to Dr. Phillips Hospital, so there was no morning rush hour traffic to fight. The motel was very clean, and in great condition for an older motel. It was remodeled, the rooms spacious and nice, and there was a tiki bar by the pool! They even had a hot tub whirlpool. I would highly recommend not only for anyone going to Dr. Phillips hospital, but for a nice resort get away as well
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 20 Mar 2024
Dear Joe. Thank you for your feedback. Very happy you enjoyed your stay with us.We look forward to welcoming you back real soon!

6/10 Okay

mina, North Babylon

Travelled with family and small children
Liked: Cleanliness
carpet smells hot top not hot shower head leaked water not enough towels by pool
Stayed 3 nights in Mar 2024
Response from Mi Casa Hotel on 20 Mar 2024
Dear Mina, Thank you for taking the time to leave us your review. We take your feedback very highly and usethis information to further enhance our property and our guests experiences.

8/10 Good

Lily

Liked: Cleanliness, staff & service, amenities
The hot tub wasn’t even warm when turned on. Otherwise I had a pleasurable stay.
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Lily. Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences.

10/10 Excellent

Mileidy Cruz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bueno no pudimos disfrutar estaba lloviendo y el clima frio
Stayed 1 night in Dec 2023
Response from Mi Casa Hotel on 20 Mar 2024
Estimada Mileidy Cruz, Gracias por dejarnos un comentario de su estadia con nosotros, nos alegra que su estadia con nosotros fue agradable. Esperamos volver a servirle pronto!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, pool and tiki bar area was great would definitely stay again
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 20 Mar 2024
Thank you for taking the time to write a review in regards to your recent stay with us. We look forward to welcoming you back real soon!

2/10 Terrible

Angella

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has bed bugs and roaches. Does not care about the consumer.While checking in a roach was crawling across the check in counter. Does not even refund when it is infested.
Stayed 3 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Angella, Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience.

10/10 Excellent

Gerson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mi Casa Hotel on 20 Mar 2024
Thank you for choosing us and we appreciate your feedback!

10/10 Excellent

Laytoya

Stayed 4 nights in Mar 2024
Response from Mi Casa Hotel on 4 Apr 2024
Dear Laytoya. Thank you for choosing us and we appreciate your feedback! We hope to see you again on your next Orlando visit.

10/10 Excellent

BRENDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BUENO. DESAYUNO VARIADO. BUENA PISCINA. ME ENCANTO LA BARRA EN EL AREA DE LA PISCINA EXCELENTE LA ARGENTINA QUE ATIENDE. EL HOTEL LO ESTAN ARREGLANDO YA VOLVERE PARA VER LAS MEJORAS. GENTE POR LO PAGADO ES MUY BUENO.
Stayed 3 nights in Feb 2024
Response from Mi Casa Hotel on 29 Mar 2024
Estimada Brenda, Gracias por dejarnos un comentario de su estadia con nosotros, nos alegra que haya disfrutado de su estadia. Esperamos volver a servirle en el futuro.

2/10 Terrible

Emily

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in very poor condition. Our room smelled extremely musty moldy. Much of the room furniture was glued back together. Rusty metal sticking out of the shower wall. Windows that dont lock. Deadbolt was almost impossible to unlock, locked inside! Furniture that has been there since the dawn of time, except the beds were shockingly comfortable. The pool area was very nice and the area is good. Overpriced for what we got.
Stayed 3 nights in Feb 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Emily. Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Leon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos showed something a lot better and when we came there it looked like garbage the worst place ever! Do not come here!
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Leon, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences.

10/10 Excellent

WILMER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no towels in the pool area.
Stayed 3 nights in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Wilmer. Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences.

6/10 Okay

Alexander

Travelled with family
Liked: Amenities
Disliked: Staff & service
Check in took a while.
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Alexander Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences.

10/10 Excellent

Edgard, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service the rom was clean, spacious, ac really good will stay again
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 7 Apr 2024
Dear Edgard. We are pleased to see that you enjoyed your stay with us and that the staff was friendly. We hope to see you again on your next Orlando visit.

6/10 Okay

Jillian

Disliked: Amenities, property conditions & facilities
Property was just ok, room seemed cleaned but was old and had a smell. The hot tub was not hot at all and there was a towel shortage. The front desk girl did her job but was far from friendly.
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 7 Apr 2024
Dear Jilian. Thanks for choosing Mi casa Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Alejandro

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Mi Casa Hotel on 29 Mar 2024
Thank you for your feedback!

2/10 Terrible

GIUSEPPE

Disliked: Cleanliness, staff & service, property conditions & facilities
The picture did not match what we found during our visit ( room, bathroom, cafeteria, pool, etc)
Stayed 1 night in Mar 2024
Response from Mi Casa Hotel on 12 Apr 2024
Dear Giuseppe. Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences.

10/10 Excellent

Viliami, American Fork

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Mi Casa Hotel on 29 Mar 2024
Dear Viliami. Thank you for your feedback, we are pleased to see that you enjoyed your stay with us and. We hope to see you again on your next Orlando visit.

10/10 Excellent

Laytoya

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was nice but too many police harassing people
Stayed 2 nights in Feb 2024
Response from Mi Casa Hotel on 7 Apr 2024
Dear Laytoya. Thank you for choosing us and we appreciate your feedback!

4/10 Poor

Epsel

Disliked: Property conditions & facilities
We have a reservation for 6 persons and we only receive 4 towels in the bathroom. The bed cloths arrive the next day. They dont have enough employee to run the laundry.
Stayed 2 nights in Feb 2024
Response from Luisangela Oliveros - Assistant Manager on 26 Feb 2024
Dear Epsel. Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about yourexperience. I would like to start by apologizing to you for not meeting your expectations. We strive tomake each stay as pleasant and comfortable as possible, and we will use your comments to coachour team in order to provide a better experience in the future. I hope you will give us a chance bystaying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Jonathan, tarpon springs

Travelled with family
Every thing you need for an easy affordable stay including breakfast and shuttle to the parks.
Stayed 2 nights in Feb 2024
Response from Luisangela Oliveros - Assistant Manager on 26 Feb 2024
Dear Jonathan. Thank you for your feedback. Very happy you enjoyed your stay with us.

2/10 Terrible

Angel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, rusty, moldy, wear out are some of the features of this 1/4 Star Motel with pool and bar has. For the little bit of interaction I had with the staff I can say they are very friendly and nice but this property needs to be demolished and build again. The stink of humidity, the bathroom vent clogged with dust, the noisy wood floor with the 1962 carpet made it less than pleasant. I’m not a picky man as I camp a lot in the woods and there was not a way I will walk on that carpet without shoes.The typical everything from frozen breakfast was ok but my second breakfast there were NO Coffee for the entire 35 minutes I was there, just a very nicely made sign “apologizing for the inconvenience” which tells you that is very normal for them to don’t have coffee ready for breakfast, is that hard? go figure. There is A LOT of better options for hotels around. The only nice area that looked at least 2020 was the pool area (of course the pictures that gets you attention when booking) but is not heated so if your are coming down on winter time be aware that the hot tub is your option. I’m cool with properties to be old but it drives me nuts when they don’t even clean and maintain them. Just a little bit of pain, some varnish in the doors and at least the vent a little bit clean doesn’t take much effort.
Response from Mi Casa Hotel on 12 Apr 2024
Dear Angel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Christine

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My heater was broke , unsafe for children. Phone didnt work. It was the worststayxuzgk
Stayed 1 night in Feb 2024
Response from Luisangela Oliveros - Assistant Manager on 26 Feb 2024
Dear Christine. Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We do apologize for the Heater not working and the not being replaced in a timely matter. We have shared these comments with the correct department heads so these items can be addressed right away. We look forward to having you again on your next Orlando visit.

8/10 Good

Anusri

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Mi Casa Hotel on 12 Apr 2024
Thank you for choosing us and we appreciate your feedback!

8/10 Good

Kory

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good breakfast, pool was nice but the hot tub was cold
Stayed 2 nights in Feb 2024
Response from Luisangela Oliveros - Assistant Manager on 27 Feb 2024
Dear Kory, Thank you for taking the time to leave us your review. We take your feedback very highly and usethis information to further enhance our property and our guests experiences.Very happy you enjoyed your stay with us.

2/10 Terrible

Mohamed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty place and the worst the room was not available !!
Stayed 5 nights in Feb 2024
Response from Luisangela Oliveros - Assistant Manager on 26 Feb 2024
Dear Mohamed. Thank you for choosing Mi Casa Hotel and for taking the time to provide feedback about yourexperience. I would like to start by apologizing to you for not meeting your expectations. We strive tomake each stay as pleasant and comfortable as possible, and we will use your comments to coachour team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home like atmosphere!!!! Nice swimming pool area , bar next to it. Good for families, close to all attractions.
Stayed 4 nights in Feb 2024
Response from Luisangela Oliveros - Assistant Manager on 26 Feb 2024
Dear Renata. Thank you for taking the time to write a review in regards to your recent stay with us. We lookforward to welcoming you back real soon!

8/10 Good

Yanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mi Casa Hotel on 12 Apr 2024
Thank you for your feedback. Very happy you enjoyed your stay with us.