Reception

Reviews of Newport Condo at Legacy Dunes Resort

Newport Condo at Legacy Dunes Resort
8929 Legacy Court, Unit 20-107, Kissimmee, FL

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Cathy

Disliked: Property conditions & facilities, room comfort
Disappointed
The location, pool and grounds where lovely. Being a ground floor condo was convenient from an accessibility perspective however we were subjected to endless noise from the residents above us. It was like there were a heard of elephants living above us. The adults had a screaming match one night at 2 am. We should have complained sooner – when we did, they acknowledged that they were very aware of the issue as they had complaints before. The sofa bed needs to be replaced and it would have been nice to have had a coffee table. There should be instructions on how to use the TV and the various remotes. The dinner set was odd- and the square mugs were awkward to drink from. There also should be a bread knife added to the utensil selection. Many other places we have stayed at have provided a starter kit of kitchen basics ie. coffee, salt and pepper. Needless to say we will not be renting that unit again.
Stayed 15 nights in Mar 2019
Response from Lana on 15 May 2019
Hi Cathy, Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to reconcile any issues our guests may have as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories