Outdoor pool, a heated pool, pool umbrellas, pool loungers
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Reviews of Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel

3.5 out of 5
Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel
13351 State Road 535, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1679 out of 3135 reviews" "
Rating 8 - Good. 840 out of 3135 reviews" "
Rating 6 - Okay. 323 out of 3135 reviews" "
Rating 4 - Poor. 152 out of 3135 reviews" "
Rating 2 - Terrible. 141 out of 3135 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Kirsten

Travelled with family
Liked: Cleanliness, amenities
The person who checked us in was irritable & short in personality, shouldn't deal with tourists. Elevator very loud, didn't sound safe. There was a vent by our room that made a banging noise, kept me up all night. Trash in parking lot.
Stayed 2 nights in Mar 2024
Response from Greg H on 22 May 2024
Thank you for staying with us in March. We absolutely apologize for the inconveniences noted and assure you that this is not our standard. The agent that checked you in is no longer working at our resort. We appreciate the feedback and have shared with appropriate parties.

2/10 Terrible

Alper, Calgary

Disliked: Cleanliness, property conditions & facilities
A/C was not functioning in my room. However, they gave me a room after 30-mins checking and waiting. I wish they would pre-check rooms.
Stayed 2 nights in May 2024
Response from Greg H on 22 May 2024
Thank you for your recent stay. We do apologize for the AC inconvenience and can relate and understand how this would be uncomfortable for you. Our teams should have caught this prior to your arrival and again apologize for this. We hope to see you again soon.

2/10 Terrible

Clarebiel

Liked: Cleanliness, property conditions & facilities
No ac the first night
Stayed 2 nights in May 2024
Response from Holiday Inn Resort on 20 May 2024
Thank you for your feedback.

8/10 Good

Kevin

Stayed 3 nights in May 2024
Response from Holiday Inn Resort on 17 May 2024
Thank you for your feedback.

8/10 Good

jermel

Liked: Cleanliness, property conditions & facilities
Was a nice stay
Stayed 1 night in Feb 2024
Response from Holiday Inn Resort on 16 May 2024
Thank you for your feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn on 16 May 2024
Thank You for your feedback

8/10 Good

Michael

Disliked: Property conditions & facilities
Stayed 6 nights in May 2024
Response from Holiday Inn on 16 May 2024
Thank You for your feedback

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean & well maintained. Pool was relaxing & clean. Loved the tiki bar & convenience of shuttle!! Shuttle has multiple times to Epcot/TTC & Disney Springs it was perfect!! Market & applebees on site was nice for after park eats & cravings! Would stay again.
Stayed 5 nights in May 2024
Response from Holiday Inn on 12 May 2024
Thank you for your feedback. We look forward to your next stay!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Holiday Inn Resort LBV on 11 May 2024
Thank you for your feedback.

6/10 Okay

maria

Travelled with family, Travelled with pets
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The rooms had odors and urine. It is a pet friendly facility but you need to address the cleanliness
Stayed 1 night in May 2024
Response from Holiday Inn Resort LBV on 10 May 2024
Thank you for your feedback. Your feedback will be shared with the proper departments.

8/10 Good

Ramon

Travelled with family
Excellent receptionist… will come back for sure ..!!!!
Stayed 1 night in May 2024
Response from Holiday Inn Resort LBV on 10 May 2024
Thank you for your feedback.

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Great location and only a few minutes by car to Disney Springs
Stayed 1 night in May 2024
Response from Holiday Inn Resort LBV on 10 May 2024
Thank you for your feedback.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location location location great staff very clean inside and outside nice pool great activities for the kidzzzzzz Tiki bar was awesome great vibes and drinks too also wanted to say thank you for going above and beyond hotel staff called us to advise us that our daughter had left her wallet with id and credit cards in the bathroom lobby just as we were arriving @ the airport remember location less then 20 minutes away in a flash we were back just like that we are definitely staying here again oh and the breakfast was banging by Applebee's on the premises my grandson had pancakes but Sunday morning there was none guess what the chef made him his own personal stack he was very great full excellent service and great service
Stayed 3 nights in May 2024
Response from Holiday Inn on 6 May 2024
Thank you for your feedback.

4/10 Poor

maria

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was a pet friendly hotel but they need to keep the smells under control and clean better….
Stayed 1 night in May 2024
Response from Holiday Inn on 6 May 2024
Thank you for your feedback.

10/10 Excellent

Wilshonz

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great Stay!
Stayed 2 nights in Mar 2023
Response from Holiday Inn Resort on 3 May 2024
Thank you for your feedback.

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and pool weee great, staff was very friendly. Although it was a chore to get our luggage to the room. Elevators were not working and there was a cobstruction zone around the pool that might have been nice to know about in advance
Stayed 1 night in Apr 2024
Response from Holiday Inn Resort on 2 May 2024
Thank you for your feedback.

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mi check in era a las 4pm y me entregaron a las 5pm y fue por que yo fui a recepción y ver que pasaba. Ya estaba listo pero por falta de comunicación no me habian llamado para entregarme las llaves. Todo lo demas perfecto.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Resort on 2 May 2024
Thank you for feedback.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Holiday Inn Resort on 2 May 2024
Thank you for your feedback

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Holiday Inn Resort LBV on 21 May 2024
Thank you for your feedback.

6/10 Okay

Guadalupe

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Resort on 2 May 2024
Thank you for your feedback.

8/10 Good

Brigette

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Holiday Inn Resort LBV on 1 May 2024
Thank you for your feedback.

8/10 Good

Robert, Riverton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice hotel. I didn’t get to see much of the amenities because I was never there. The reason I marked it down a little was just the stupid resort fees they charge. Just set the price and get rid of the resort fee.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Resort LBV on 30 Apr 2024
Thank you for your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Applebees was good to have
Stayed 1 night in Apr 2024
Response from Holiday Inn Resort LBV on 30 Apr 2024
Thank you for your feedback.

10/10 Excellent

Joudie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very spacious and beds were super comfortable!
Stayed 1 night in Apr 2024
Response from Holiday Inn on 28 Apr 2024
Thank You for your feedback

8/10 Good

Rosabel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn on 29 Apr 2024
Thank you for your feedback.

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed every part of my stay at the Holiday in resort
Stayed 3 nights in Apr 2024
Response from Holiday Inn on 28 Apr 2024
Thank you for your feedback

10/10 Excellent

Brenda, Seagrove

Liked: Cleanliness, amenities, property conditions & facilities
This resort was outstanding overall. The staff, especially the young lady at check in was so very nice. My room was cleaned daily and you don't get that much anymore. They did test the fire alarm one day but it didn't last too long! I will stay there again.
Stayed 4 nights in Apr 2024
Response from Holiday Inn on 28 Apr 2024
Thank you for your feedbackWe are glad to hear your check in experience was excellent. We will make sure your comments are passed on to the proper departments. Thank you and hope to see you soon.

10/10 Excellent

Jay

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, great location.
Stayed 3 nights in Apr 2024
Response from Holiday Inn on 27 Apr 2024
Thank you for your feedback

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice personal and understandable
Stayed 2 nights in Apr 2024
Response from Holiday Inn on 26 Apr 2024
Thank you for your feedback.

10/10 Excellent

Samira

Liked: Cleanliness, property conditions & facilities
so clean worth every penny
Stayed 1 night in Apr 2024
Response from Holiday Inn on 26 Apr 2024
Thank you for your feedback.

10/10 Excellent

Shawana

Stayed 1 night in Apr 2024
Response from Holiday Inn Resort on 16 May 2024
Thank you for your feedback.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would have given this property a 5 star however they have extremely thick mattresses with a regular box spring. The beds are extremely comfortable but sit so high that it was difficult to get in and out of bed. ( I am 5'1") Running and jumping was a bit much.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Resort LBV on 25 Apr 2024
Thank you for your feedback. Please let us know if you choose to come back and stay with us, and we can lower the bed for you.

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Highly recommend near Disney springs and parks. Transportation provided. Kid- friendly.Water splash- pad, arcade, movie theatre and off course pool. Clean and quiet in the rooms. Friendly staff. Applebees on site/ kids 12 and under eat free with a voucher. Off lake Buena vista so many other restaurants to visit. Definitely will be going back
Stayed 4 nights in Apr 2024
Response from Holiday Inn on 24 Apr 2024
Thank you for your feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Great pool area and great bar service. Rooms very clean and comfortable.
Stayed 3 nights in Apr 2024
Response from Holiday Inn on 23 Apr 2024
Thank you for your feedback

10/10 Excellent

AGUSTIN

Stayed 3 nights in Apr 2024
Response from Holiday Inn Resort LBV on 11 May 2024
Thank you for your feedback

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Easy check-in. Only stayed 1 day.
Stayed 1 night in Apr 2024
Response from Holiday Inn on 22 Apr 2024
Thank you for your feedback.

4/10 Poor

Hessy

Stayed 2 nights in Mar 2024
Response from Holiday Inn Resort on 21 Apr 2024
Thank you for your feedback.

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and easy, room was clean when we came in. The hotel had an Applebees built in where you could have breakfast and dinner, which was helpful for us. It was a great hotel for a day’s stay.
Stayed 1 night in Apr 2024
Response from Holiday Inn on 19 Apr 2024
Thank you for your feedback.

6/10 Okay

Malinda

Customer service was excellent and check in went really well. The AC was off in the room, so there was a moldy odor. Also, the drain in the shower did not drain well. We arrived late, so decided not to ask for another room. The beds were nice and soft and comfy. We stayed 1 night.
Stayed 1 night in Apr 2024
Response from Holiday Inn Resort LBV on 17 Apr 2024
Thank you for your feedback. I will be sure to pass this feedback to the proper department managers to address these issues and make sure it is corrected.

6/10 Okay

Samara

My stay was okay. The location of my room and noise level was not as up to par as I would’ve liked but overall the room was decent.
Stayed 3 nights in Jan 2024
Response from Holiday Inn on 16 Apr 2024
Thank you for your feedback.

8/10 Good

Juliet Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel stay was fine. There was a little bit of constuction drilling that woke me up one day. I didn't like the scammers operation out of the hotel selling timeshare. They offered me $110 to watch a 90 minute presentation that actually lasted 4 hours and then i was told I didn't qualify for the money.
Stayed 4 nights in Apr 2024
Response from Holiday Inn on 16 Apr 2024
Thank You for your feedback..We do apologize and will be looking in to your concerns with upper management.

8/10 Good

Layla

Travelled with family
Liked: Property conditions & facilities
The apartment complex behind the bldg. You feel as if you are leaving your car behind to get kidnapped. The Inside are was really clean! Exterior not so much!!!
Stayed 3 nights in Mar 2024
Response from Holiday Inn on 16 Apr 2024
Thank You for your feedback.

10/10 Excellent

Joshua, Sturgeon Bay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Holiday Inn on 16 Apr 2024
Thank You for your feedback.

6/10 Okay

James

Stayed 7 nights in Apr 2024
Response from Holiday Inn on 16 Apr 2024
Thank You for your feedback.

10/10 Excellent

Regina

Stayed 1 night in Mar 2024
Response from Holiday Inn on 11 Apr 2024
Thank You for your feedback.

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful hotel but there is a resort fee that we had to pay and we didn’t use anything as we were there for 2 days shopping.
Stayed 2 nights in Apr 2024
Response from Holiday Inn on 10 Apr 2024
Thank you for your feedback.

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were under the impression 2 breakfasts were included. With option to add for additional guests. When signing in the customer service rep told us only the room was included
Stayed 1 night in Apr 2024
Response from Holiday Inn on 10 Apr 2024
Thank you for your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Wonderful property! Very clean and a great staff. Highly recommend.
Stayed 6 nights in Mar 2024
Response from Holiday Inn on 10 Apr 2024
Thank you for your feedback.

4/10 Poor

RAMA RAO, Fort Mill

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn on 10 Apr 2024
Thank you for your feedback.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, fun pool activities for kids and free transport to parks and Disney springs !
Stayed 2 nights in Apr 2024
Response from MB on 6 Apr 2024
Thank you and we most appreciate your feedback!