All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1031 out of 1505 reviews" "
Dear KONSTANTIN, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Mason Caracciolo, GM
Room had bad odour. Shower wasn’t working properly and water in shower was smelly
Nidhi
Stayed 3 nights in May 2024
Response from GM on 8 May 2024
Dear Nidhi, I want to thank you for taking the time to write this review. Your feedback is valuable to us and will be shared with our maintenance and housekeeping teams for immediate improvement. I apologize that we were not able to meet your expectations and provide you with the top-notch stay you deserve. Your experience is important to us, and we hope to have the opportunity to make it up to you in the near future. Sincerely, Mason Caracciolo, GM
Always friendly staff. Walking distance for fun stuff todo or eat.
Kaitlyn
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Dear Kaitlyn, Thank you for taking the time to write. I’m happy to hear that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Mason Caracciolo, GM
Dear Jose, We are delighted that your stay was nothing short of exceptional. Thank you for your review, and we can't wait to host you again soon! Best, Mason Caracciolo, GM
10/10 Excellent
Jaileen, Ocala
Travelled with family
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
The pool area was a bit dirty, other than that, it was great
Jaileen
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Jaileen, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the pool. Thank you for your time in reviewing our hotel. Best, Mason Caracciolo, GM
AC broke halfway through trip and staff made no effort to fix it nor did they care that it was broken
Noah
Stayed 5 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Noah, Please accept my sincere apology that the AC interrupted the comfort of your stay. Additionally, I regret we did not respond to the situation with sincerity and empathy. Our associates strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Mason Caracciolo, GM
Dear MAIKEL, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Mason Caracciolo, GM
6/10 Okay
MEI JIN
25 Apr 2024
Disliked: Staff & service
MEI JIN
Stayed 3 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear MEI JIN, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Mason Caracciolo, GM
Dear Gamal, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and awesome breakfast while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Mason Caracciolo, GM
This is my second time staying at this property. I love it. its very clean the beds are comfortable , the rooms are spacious and the breakfast is exceptional. I would diffidently recommend this hotel.
Lianet G
Stayed 2 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Lianet G, Welcome back! Your status as a seasoned traveler who holds our hotel in high regard is not lost on us and we are truly humbled. We are thrilled to learn that you enjoyed our accommodations and amenities. Our team believes that our guests deserve nothing short of an exceptional stay, and we strive to find new ways to exceed expectations every day. Thank you for taking the time to write a review. We appreciate your kind words and will be sure to share them with our team. Best, Mason Caracciolo, GM
8/10 Good
Alvaro
18 Apr 2024
It is good for location, it is comfortable, clean, pleasant, but the area is not very good for resting, so if your plan is to be near the airport, perfect, but if you are resting there is a lot of noise.
Alvaro
Stayed 4 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Alvaro, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our hotel, service, and location. I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority. Sincere feedback like yours allows us to impact future guest experiences positively. Thank you for your stay and we hope to see you again soon, Sincerely, Mason Caracciolo, GM
Dear Cesar A, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Mason Caracciolo, GM
6/10 Okay
Alfredo
Travelled with partner
17 Apr 2024
Liked: Staff & service
Disliked: Amenities
Water had a weird smell to it. House keeping doesnt clean rooms while you're staying there. Dont check if you need more soap or shampoo. My room ran out and had to get out the showers and go downstairs all wet to get more body wash.
Alfredo
Stayed 5 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Alfredo, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Mason Caracciolo, GM
10/10 Excellent
Kristine
16 Apr 2024
Kristine
Stayed 3 nights in Apr 2024
6/10 Okay
Nathan
16 Apr 2024
Nathan
Stayed 2 nights in Dec 2023
Response from GM on 7 May 2024
Dear Nathan, Thank you for choosing us, but I’m sorry we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Mason Caracciolo, GM
Super nice, the only thing I was bummed about was because of all the surrounding restaurants, there wasn't any room service available.
Melissa
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Dear Melissa, I’m glad our exceptional accommodations helped make for a nice trip. We are a select-service hotel and don't provide any room service due to no restaurant on our property. Should your travels bring you back to the area, I hope we are your first choice for lodging, but our full-service Holiday Inns might have more of the amenities that you are looking for. Best, Mason Caracciolo, GM
10/10 Excellent
Louise
16 Apr 2024
Louise
Stayed 2 nights in Apr 2024
Response from Jennifer on 24 Apr 2024
Glad you enjoyed your stay. Come again!
10/10 Excellent
Ludmila
15 Apr 2024
Liked: Property conditions & facilities
Very clear very friendly staff we really satisfied
Ludmila
Stayed 4 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Ludmila, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Mason Caracciolo, GM
Dear Patricia, Thank you for acknowledging our great location. We appreciate your kind review. Thank you for staying with us. Best, Mason Caracciolo, GM
6/10 Okay
Raynell
14 Apr 2024
Disliked: Cleanliness
The floors and carpet were very dirty. I had to wash my feet after walking on them. The walls had lots of chips on paint. The staff seemed to be working very hard
Raynell
Stayed 4 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Raynell, Please accept my sincerest apologies for your less-than-satisfactory experience during your recent stay. Your feedback is greatly appreciated, as it helps us improve our services and offerings. We value your patronage and look forward to the opportunity to provide you with a more enjoyable experience on your next visit. Sincerely, Mason Caracciolo, GM
Loved this hotel the area the staff the amenities and the room was so cute for me and my daughter
Na'Taya
Stayed 3 nights in Apr 2024
Response from GM on 14 Apr 2024
Dear Na'Taya, It is wonderful to know that your stay with your daughter was pleasant. We love hearing that you appreciated our rooms and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Mason Caracciolo, GM
Property was nice. I wish breakfast lasted to 10am. We are on vacation lol
Linda Darlene
Stayed 3 nights in Apr 2024
Response from GM on 11 Apr 2024
Dear Linda Darlene, Thank you for taking the time to share your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found our hotel to be an excellent option for your vacation stay. We look forward to being your hotel of choice whenever you return to the area. Best, Mason Caracciolo, GM
Dear karthikeyan, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Mason Caracciolo, GM
10/10 Excellent
Heather
9 Apr 2024
Heather
Stayed 3 nights in Apr 2024
Response from Jennifer, on 30 Apr 2024
Thank you for choosing our beautiful hotel, please come again!
Kids had a great time at the pool, clean room . Breakfast food could be better.
Vanessa
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Vanessa, We're glad to hear from you and appreciate your review. I'm delighted your family enjoyed our cleanliness and pool. My apologies for your disappointment in breakfast; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Mason Caracciolo, GM
6/10 Okay
LaTonya, Hampton
8 Apr 2024
LaTonya
Stayed 4 nights in Apr 2024
Response from GM on 28 Apr 2024
Dear LaTonya, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Mason Caracciolo, GM
10/10 Excellent
katie ann
Travelled with family, Travelled with family and small children, Travelled with group
Paying for parking at a hotel is absurd. Great breakfast and rooms.
katie ann
Stayed 5 nights in Mar 2024
Response from GM on 8 Apr 2024
Dear katie ann, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive rating. We hope to see you back anytime you return to the area. Best, Mason Caracciolo, GM
10/10 Excellent
Constance
Travelled with family and small children
6 Apr 2024
Great experience! Clean and professional!
Constance
Stayed 4 nights in Apr 2024
Response from GM on 7 Apr 2024
Dear Constance, We are thrilled you enjoyed your stay! I am glad you enjoyed our cleanliness and service. Thank you for the review, and please visit us again. Best, Mason Caracciolo, GM
Dear Jenifer M, Thank you for your review. I appreciate you choosing us for your short stay. We are glad that you enjoyed your time with us. We hope to see you again soon! Best, Mason Caracciolo, GM
Clean hotel, quiet rooms, good breakfast. Walkable to Seaworld (20 min) and Aquatica (10 min). Did not get a chance to take advantage of the free shuttles due to no availability for the first shuttle to get to park at opening. Other than that, we did not run into any issues at the hotel. Will come back for sure.
SiSi
Stayed 5 nights in Mar 2024
Response from GM on 6 Apr 2024
Dear SiSi, We're happy to hear from you and glad you enjoyed your stay. We appreciate your family choosing to stay with us while visiting the area. I'm pleased to hear we were well suited for your family's travels. We appreciate your feedback and look forward to seeing you again soon for more family fun. Best, Mason Caracciolo, GM
It was a great experience. Clean and safe. Would definitely recommend. Close to all the hot spots.
Demetrace
Stayed 2 nights in Apr 2024
Response from GM on 6 Apr 2024
Dear Demetrace, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We hope to see you again soon! Best, Mason Caracciolo, GM
Dear Michelle, It was kind of you to take the time to review our Holiday Inn Express & Suites. I’m glad you enjoyed your visit and found our overall valued exceptional. We appreciate your choosing us and hope to host you again. Best, Mason Caracciolo, GM
Dear Joseph, We are delighted to hear such positive feedback from you! Thank you for writing a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Mason Caracciolo, GM
Nice Hotel, but was a little surprise had to pay for parking.
Priscilla
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Priscilla, We appreciate your review. Your valuable feedback is vital and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Mason Caracciolo, GM
6/10 Okay
Shana
31 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Shana
Stayed 1 night in Mar 2024
Response from GM on 6 Apr 2024
Dear Shana, Thank you for your review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Mason Caracciolo, GM
Loved everything can’t say a bad thing and the room was perfect would stay in that room again look forward to coming back soon.
Kim
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Kim, Nothing but positives during your recent stay at Holiday Inn Express & Suites Orlando at SeaWorld? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know they can count on a great stay here. Please come back soon! Best, Mason Caracciolo, GM
Dear Brandon, We are delighted that you consider us your favorite hotel for visiting SeaWorld. Thank you for your valuable feedback and for choosing to stay with us. We are committed to continuously improving our services to ensure your next stay with us exceeds your expectations. We look forward to welcoming you back soon. Best, Mason Caracciolo, GM
Dear Rossanel, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Holiday Inn Express. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Mason Caracciolo, GM