Dear Lynda, We regret to hear about your experience. We strive to meet our guests' expectations and constantly work to improve. We apologize that your view of the property was not appealing. Your feedback is valuable, and We will take the necessary steps to ensure this does not occur in the future. We hope to provide a better experience in the future.Sincerely,Hotel Management

Dear Cherly, We appreciate your feedback and are glad to hear that you found Extended Stay America nice. However, we apologize for any inconvenience caused by the presence of roaches. Rest assured, we take cleanliness seriously and are actively addressing this issue. Thank you for bringing it to our attention, and we hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Latonya, Thank you for choosing Extended Stay America for your recent stay. We're thrilled to hear that you found our hotel exceptionally clean. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Lesmaria, Thank you for sharing your feedback with us. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear James, Please accept our apologies for the condition of your suite and any oversight on our part. Our housekeeping team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We also regret that our team was not as responsive as they should have been in addressing your concerns. Your comments are invaluable, and we will address these issues to ensure a more comfortable and pleasant stay for our guests. We are sorry that these issues compromised your plans with us, and we regret you had to leave sooner than anticipated. We hope you will reconsider and give us another opportunity to exceed your expectations. Sincerely,Hotel Management

Dear Nosley, We sincerely apologize for the disappointment you experienced during your stay. Your feedback about the condition of the property, odor issues, and breakfast offerings is deeply concerning. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We understand the impact this had on your experience, and we genuinely regret any inconvenience caused. Your satisfaction is our top priority, and we are committed to providing a more comfortable and enjoyable stay for our guests in the future. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Jeraldine, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Janet, We're delighted you enjoyed our service, convenient location, and ample parking options during your stay. Providing easy access to local attractions and dining options is a priority for Extended Stay America, and we're glad you found it convenient. However, we apologize for any inconvenience or discomfort caused by individuals loitering in the vicinity. Your safety and comfort are important to us, and we'll address this concern to ensure a more pleasant environment for all our guests. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Monica, We sincerely apologize for the problems you encountered while you were here and also regret this particular instance that adversely impacted your visit. We certainly understand your frustration, appreciate your patience, and know that nothing will change your experience. On a positive note, you were pleased with the comforts of the bed and the location being near Universal. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely, Hotel Management

Dear Cecilia, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time and had a satisfactory time. However, we regret that the condition of the room was not up to our expectations and will share these remarks with the respective team for further improvement. Please return, and we hope to serve you again! Sincerely,Hotel Management

Dear Guest, Thank you for posting a review of your recent visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Ava, We apologize for our staff being rude and not having the home away from home experience with Extended Stay America. My team tries to offer high-quality customer services, but we failed this time. You have every right to be angry, and I'm very sorry. After talking with the staff member, I realized her dismissive attitude was likely caused by her inexperience with handling complex issues. I take my share of responsibility for not preparing my staff properly. Here at Extended Stay, we believe in growth. I will work with my team to provide better training and coaching. Regarding your issues, there was a full refund to the 3rd party credit card on 2/9/24; I will send out a one-night Be Our Guest certificate at any Extended Stay America. You have one year to use it. Thank you for your feedback.Lana SingletaryGeneral Manager

Dear Marcos, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our staff made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Tom, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear LaTara, Thank you for choosing Extended Stay America! We appreciate your positive feedback about our excellent check-in staff and your overall experience. However, we apologize for any oversight regarding breakfast and cleanliness. Your satisfaction is our priority, and we look forward to welcoming you again, ensuring a more seamless stay.Sincerely,Hotel Management

Dear Stephanie, Thank you for reviewing our hotel. We were sorry to read your comments regarding our oversight in responding to your experience. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear David, We appreciate your positive feedback and are delighted to hear that your experience at Extended Stay America was very good. Our team strives to provide excellent service, and it's rewarding to know that we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Hector, We appreciate your feedback on the breakfast experience. We understand the importance of a satisfying meal and regret if our offerings did not meet your expectations. Your comments are essential as we continuously strive to enhance our services. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Harriram, Thank you for taking the time to share feedback about your recent stay. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Aileen, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. We are sorry for the inconvenience caused by the breakfast choices and have taken note of your observations. We shall pass your remarks to the concerned individual for further improvement. Considering our location, please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Bethaney, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is a top priority for us. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We appreciate your kind words about our front desk staff. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Nick, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Lisa, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so we regret this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Once again, please accept our apologies and give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Julia, Thank you for being our guest. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. In response to your comments, we will share your remarks with our concerned team to prepare the stock of supplies as per the need. Also, we regret your disappointment with the breakfast choices, and our concerned individual is working for its betterment. Your feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Meredith, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations for our front desk associates's services, and we are happy you had a pleasant stay. However, we are sorry for the smell concerns you mentioned for the third floor during your visit. Please allow us to correct this promptly. We enjoyed hosting you and your daughter's trip and hope to see you again for a flawless experience. Sincerely,Hotel Management

Dear Andrea, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Derrick, Thank you for choosing us. We apologize for not meeting your expectations and would have been happy to improve your experience while you were here. Our housekeeping team works hard to keep the area clean and fresh, so we regret the smell concerns and would address them. Smoking is never allowed inside the hotel premises. Also, we have informed our housekeeping and pest control team to review the room for further improvement. The inconvenience caused by using the vending machine is deeply regretted and is being checked by our technical team on a priority basis. Our front desk team is always there to help you with anything; please connect with them during your time with us. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management

Good evening, I am sorry to hear your stay wasn't pleasant can you please give me your first and last name to look up your reservation. Do you know who you talked too at the front desk.