Indoor pool, 3 outdoor pools

Reviews of Bluegreen Vacations Fountains, Ascend Resort Collection

4 out of 5
Bluegreen Vacations Fountains, Ascend Resort Collection
12400 S. International Drive, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1004 reviews" "
Rating 8 - Good. 267 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 44 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Amenities
Great stay!
Stayed 6 nights in May 2024

6/10 Okay

Lindsay

Stayed 5 nights in May 2024
Response from luis on 16 May 2024
Thank you for sharing your review, Lindsay! We are thrilled to learn you enjoyed your vacation at our Fountains resort. We would be honored to have you stay with us again!

10/10 Excellent

gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, great service as always.
Stayed 12 nights in Apr 2024
Response from Dori-Marie on 13 May 2024
Thank you for choosing The Fountains Resort for your vacation getaway, Gordon. We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we could contribute to your memorable experience.We would be honored to welcome you back whenever you're in town again.

10/10 Excellent

Angelica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice. Everyone was very nice and helpful. The only bad thing is that they don’t go and clean everyday. But other then that we loved it and we will rent it again.
Stayed 2 nights in May 2024
Response from Dori-Marie on 13 May 2024
Thank you for choosing The Fountains Resort for your vacation getaway. We're thrilled to hear that you enjoyed your stay with us, Angelica. Your satisfaction is our top priority, and we're delighted that we could contribute to your memorable experience.We would be honored to welcome you back whenever you're in town again.

10/10 Excellent

Kristan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect choice for a single mom traveling with kids or a family who wants to enjoy a safe environment with with kids. We will return!
Stayed 2 nights in May 2024
Response from Dori-Marie on 9 May 2024
We're delighted to hear that you had a fantastic time at Fountains Resort. It was a pleasure having you with us, and we can't wait to welcome you back for another memorable stay.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice apartments we are definitely coming back , super close to parks
Stayed 4 nights in Apr 2024
Response from Dori-Marie on 9 May 2024
We're delighted to hear that you had a fantastic time at Fountains Resort. It was a pleasure having you with us, and we can't wait to welcome you back for another memorable stay.

6/10 Okay

Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Dori-Marie on 8 May 2024
Thank you for staying with us, Ann. We hope to see you again soon.

10/10 Excellent

Melody

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing! Rooms are big and beautiful, will stay there again!! Pools, (3) are super great, the kids and us love them!! Beautifully kept grounds!
Stayed 3 nights in May 2024
Response from Dori-Marie on 7 May 2024
Hi Melody,Thank you for staying with us at The Fountains Resort! We’re delighted to hear that you enjoyed your time here.We would love to host you again on your next visit. If there's anything we can do to make your future stay even better, just let us know.Thanks again, and we look forward to welcoming you back!

8/10 Good

Thalia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Dori-Marie on 7 May 2024
Thank you for staying with us at The Fountains Resort, Thalia! We’re delighted to hear that you enjoyed your time here. We would love to host you again on your next visit.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not quiet but ok for a quick couple of days. Pool area is noisy but lots of fun for the kids.
Stayed 3 nights in May 2024
Response from Dori-Marie on 7 May 2024
Thank you for taking the time to share your feedback with us, John. We appreciate your insights and we're glad to know you visited our resort. We look forward to seeing you again soon.

6/10 Okay

Rodolfo

Liked: Staff & service
Disliked: Property conditions & facilities
Needs some update
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 29 Apr 2024
Thank you for taking the time to share your review, Rodolfo. We will be sharing your insight with our team.

10/10 Excellent

Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. An amazing pool for kids! An arcade, eating options all close by. The apartment we stayed in was beautiful, clean and spacious! Can’t wait to go back! 2 days was not enough!
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 29 Apr 2024
Thank you for your wonderful review, Anabel! We're delighted that you and your family had such a great experience at the Fountains Resort. It would be fantastic to welcome you back the next time you're in the area. Safe travels, and we look forward to seeing you again!

8/10 Good

Tara

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great customer service and friendly staff. Pool and restaurant were in good condition and met our expectations. There are renovations going on that did not affect our stay, but it was clear that we stayed in a room that had not yet been renovated. Cleanliness of the room was mediocre and the unit overall had a funny smell.
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 29 Apr 2024
Thank you for your review, Tara! We're delighted that you had such a great experience at the Fountains Resort. Your feedback is helpful for us to become a better property. It would be fantastic to welcome you back the next time you're in the area. Safe travels, and we look forward to seeing you again!

8/10 Good

Jean-Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was only one employee working at the cafe by the pool, so there was a long line and food was coming out very slowly. Check in was confusing too because there were 2 check in locations on the property, one for the full time residents and another for hotel guests.The room was great though... very spacious and clean. Great bathtub and balcony.
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 29 Apr 2024
Thank you for your wonderful review, Jean-Paul! We're delighted that you had such a great experience at the Fountains Resort. Your feedback is helpful for us to become a better property. It would be fantastic to welcome you back the next time you're in the area. Safe travels, and we look forward to seeing you again!

2/10 Terrible

Dayaniris

Stayed 2 nights in Apr 2024
Response from Dori-Marie on 1 May 2024
Hi Dayaniris,Thank you for choosing Fountains Resort and sharing your feedback. We’re sorry that your stay didn’t meet expectations. Your comments have been shared with our management team to help us improve. We appreciate your input and hope you’ll give us another chance to provide you with a better experience in the future.

6/10 Okay

Karina

Liked: Cleanliness, amenities
Location was great
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 29 Apr 2024
Thank you for your wonderful review, Karina! We're delighted that you had such a great experience at the Fountains Resort. It would be fantastic to welcome you back the next time you're in the area.

10/10 Excellent

Kimberly, Westfield

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was under renovation, it had no effect on our stay. The renovation is for upgrades and improvements. Nothing major. Our units were perfect, spacious, clean. The main pool is huge. Lots of daily activities.
Stayed 5 nights in Apr 2024
Response from Dori-Marie on 25 Apr 2024
Hi Kimberly,Thank you for choosing Fountains Resort for your stay. We're delighted that you enjoyed our amenities. We look forward to welcoming you back for another memorable experience.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Very nice rooms, spacious and very clean!
Stayed 5 nights in Apr 2024
Response from Dori-Marie on 23 Apr 2024
Hi Renee,Thank you for staying with us at The Fountains Resort! We're glad to hear that you enjoyed your stay, and we appreciate you taking the time to leave a review.We'd be thrilled to welcome you back, so please keep us in mind for your next visit.

10/10 Excellent

Liz

Liked: Property conditions & facilities
Location was so convenient as well as all the property amenities, fantastic, would return! Floors in villa needed sweeping but everything else was good!
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 22 Apr 2024
Thank you for choosing The Fountains Resort for your stay, Liz. We are thrilled to hear that you enjoyed our amenities. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful experience.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this place very clean beautiful inside and out gorgeous pool and the view was nice friendly staff will definitely be back!!
Stayed 3 nights in Apr 2024
Response from Dori-Marie on 22 Apr 2024
Thank you for choosing The Fountains Resort for your stay, Tina. We are thrilled to hear that you enjoyed our amenities. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful experience.

10/10 Excellent

robert m

Stayed 3 nights in Apr 2024
Response from Dori-Marie on 9 May 2024
We're delighted to hear that you had a fantastic time at Fountains Resort. It was a pleasure having you with us, and we can't wait to welcome you back for another memorable stay.

10/10 Excellent

Leeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, especially if you have children. The arcade, the pools, firepit, activities. It's all very clean and the entire place is walkable. The kids wanted to stay here longer. Highly recommend.
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 18 Apr 2024
Thank you so much, Leeanne, for choosing to stay at our Fountains Resort! We're delighted to hear that you and your family had a wonderful time with us. Your kind words mean a lot to us, and we'd be absolutely thrilled to welcome you all back for another memorable stay. Looking forward to hosting you again soon!

10/10 Excellent

Shakari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Dori-Marie on 15 Apr 2024
Thank you for staying with us, Shakari. We would be thrilled if you were to visit us again.

10/10 Excellent

Jessica, Norwalk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun place for all the family. Staff were so helpful and kind. And food and drinks were good.
Stayed 4 nights in Apr 2024
Response from Aliyah on 12 Apr 2024
thank you so much for your review!

10/10 Excellent

Dion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Apr 2024
Response from Aliyah on 12 Apr 2024
thank you so much for your review!

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the first day, we had issues with door key not working. Staff/security arrived within 5 min of both issues to let us into our room and they replaced the lock and we had no other issues.
Stayed 4 nights in Mar 2024
Response from Dori-Marie on 8 Apr 2024
Thank you, Matthew, for choosing to stay at The Fountains Resort. We're thrilled to hear that you enjoyed your time with us. Your review is greatly appreciated as it helps us improve our property. We would be thrilled to welcome you back anytime you decide to visit again. Safe travels, and we look forward to hosting you once more!

10/10 Excellent

Lukus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Can hang out on property but is also very close to Disney, Universal Studios and Seaworld.
Stayed 2 nights in Feb 2024
Response from Dori-Marie on 29 Mar 2024
Dear Lukus,Thank you so much for your kind review! We greatly appreciate your feedback and are delighted to hear that you had a positive experience with us.We would be absolutely thrilled to have you visit us again in the future. Please don't hesitate to reach out if you plan to return, as we would love the opportunity to welcome you back and ensure another wonderful stay.Thank you once again for your support, and we look forward to the possibility of hosting you again soon!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a typical time share resort. The staff was amazing and polite. The resort is easy for grocery and food delivery as well as rideshare pick up. We enjoyed our stay very much.
Stayed 5 nights in Mar 2024
Response from Dori-Marie on 25 Mar 2024
Dear Rebecca,We are thrilled to hear that you enjoyed your stay at The Fountains Resort! Your satisfaction is our top priority, and we're delighted that we could contribute to your positive experience.We would be honored to welcome you back again in the future. Whether for another relaxing getaway or another memorable vacation, we'll be here to ensure your stay is just as enjoyable as the last.Thank you for choosing The Fountains Resort, and we eagerly anticipate the opportunity to host you again soon!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was nice
Stayed 3 nights in Mar 2024
Response from Dori-Marie on 18 Mar 2024
Dear Craig,Thank you so much for choosing to stay with us! We're thrilled to hear that you enjoyed your time here. Your satisfaction is our top priority, and knowing that you had a pleasant experience warms our hearts.Whenever your travels bring you back to the area, we would be absolutely delighted to welcome you back.

8/10 Good

Adrianne Lyn

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Dori-Marie on 18 Mar 2024
Dear Adrianne,Thank you so much for choosing to stay with us! We're thrilled to hear that you enjoyed your time here. Your satisfaction is our top priority, and knowing that you had a pleasant experience warms our hearts.Whenever your travels bring you back to the area, we would be absolutely delighted to welcome you back.

10/10 Excellent

Nicholas

Travelled with group
Liked: Amenities
Great place to stay at a very reasonable price. Highly recommend
Stayed 4 nights in Mar 2024
Response from Dori-Marie on 18 Mar 2024
Dear Nicholas,We're absolutely delighted to hear that you enjoyed your stay with us! Your kind words mean the world to us, and we can't wait to share your compliments with our dedicated team.Thank you for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back for another memorable experience.

8/10 Good

Bacarra

Stayed 6 nights in Mar 2024
Response from Dori-Marie on 15 Mar 2024
Thanks for staying with us, Bacarra. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was very convenient for going to the Orlando theme parks. The bedding was comfortable and kitchen was fairly well stocked with kitchen tools. Clubhouse pizza and sandwiches were good and margaritas happy hour a great value. Pool restaurant was not great and value was terrible. Overall , the property was good and would definitely recommend.
Stayed 7 nights in Feb 2024
Response from Dori-Marie on 4 Mar 2024
We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

6/10 Okay

Melinda, Montreal

Travelled with family and small children
The resort has a lot of amenities, but we were not notified of the major construction happening until just before the start of our trip (even though this is clearly a planned Reno and could have been communicated when we booked). As result, part of the kids pool area was closed as well as part of the larger pool. We also had issues at check in (the carpets were soaking wet) and called to ask for a fan or something but no one actually came. Called back in the morning and they said they would dispatch someone (?!). The area is amazing and the resort is likely beautiful when not undergoing major renovation.
Stayed 2 nights in Feb 2024
Response from Dori-Marie on 4 Mar 2024
Thank you for staying with us. We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Your review regarding your stay is useful to help us become a better property, we hope to be able to offer you a better experience in the future!

4/10 Poor

Hayley

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Upon check in, they said they did not have my reservation. Despite me receiving a welcome email. Tired kids waited an hour for check in. Room had ants and the master bedroom didn’t have working lights or outlets. Despite 4 calls no one ever brought the pack and play they said they had available for us. After a chaotic check out I was denied a refund or compensation for all the issues. Don’t stay here.
Stayed 2 nights in Feb 2024
Response from Dori-Marie on 27 Feb 2024
Thank you for staying with us. We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Your review regarding your stay is useful to help us become a better property, we hope to be able to offer you a better experience in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Pool, Great Views over Lake Eve
The large main pool was excellent for all age groups, and the water was warm enough for our 3 month old baby to enjoy. Location is great for access to Disney, Universal, and Sea World. The views over Lake Eve are wonderful if you're lucky enough to be placed in a building overlooking the lake (we were in building 3). The walking paths are beautiful around the ponds near the main pool. There is currently construction on almost every building, which was only a little noisy during nap times for our toddler and baby. White noise from fan/sound machine kept them asleep. Overall a nice resort, would stay again.
View of Lake Eve from building 3.
Stayed 4 nights in Feb 2024
Response from luis on 26 Feb 2024
Thank you for sharing your 10/10 review,We are thrilled to learn you enjoyed your vacation at our Fountains resort. We would be honored to have you stay with us again!

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Dori-Marie on 21 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

8/10 Good

Ray

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Building 7 is best. Hated constant sales pressure to buy timeshare
Stayed 14 nights in Feb 2024
Response from Dori-Marie on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

4/10 Poor

Suzanne

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Poor Communication Very Noisy - Not good value
communication at check in poor, was given key and no information about property, resort, what was going on etc. we have a young girl with learning disabilities who was coughing because of the popcorn she was given by staff and work member behind the desk told her to move away from her as she didn’t want to get ill! i said she is coughing she isn’t ill. Quite rude and unhelpful. we were then put in an outdated apartment which was adequate but not for the price we paid. It was opposite a construction site who started at 7am but the property own cleaning and maintenance were moving things at 6 am every morning! the. the front of the apartment was opposite a fire pit were people were sitting around drinking til 3am ! so not a relaxing holiday at all. I did make several complaints but it got me no where . Everytime the phone rang i thought it was a manager to apologise or move us and it was just concierge trying to get us to go on a timeshare talk . 4 times ! after I had already said i wasn’t interested when we checked in .
Stayed 7 nights in Feb 2024
Response from Dori-Marie on 16 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for any issues you encountered during your stay, and we regret if this impacted your experience with us. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. Your feedback is invaluable as we strive to provide exceptional service to all our guests. We hope for the opportunity to welcome you back in the future and to offer you a much-improved experience.

10/10 Excellent

Kenneth, Gobles

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place. Plenty of things to do.
Stayed 2 nights in Feb 2024
Response from Dori-Marie on 15 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the activities for kids.
Stayed 5 nights in Feb 2024
Response from Dori-Marie on 15 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

krystal

Stayed 2 nights in Feb 2024
Response from Dori-Marie on 15 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

diarra

Stayed 2 nights in Jan 2024
Response from Dori-Marie on 13 Feb 2024
Thank you so much for choosing to stay with us! We're thrilled to hear that you enjoyed your time here. Our team strives to provide the best experience possible, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We truly appreciate your kind words and your decision to stay with us. It would be fantastic to welcome you back in the future.

10/10 Excellent

Zachery

Travelled with family
Liked: Amenities, property conditions & facilities
Great size suite
Stayed 2 nights in Feb 2024
Response from Dori-Marie on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service amazing
Stayed 3 nights in Feb 2024
Response from Dori-Marie on 5 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

8/10 Good

Tanner

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Dori-Marie on 5 Feb 2024
Thanks for staying with us. We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

mary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice.. everyone was kind. The gift shop on property was understocked and not well labeled, however.. otherwise.. GREAT
Stayed 3 nights in Jan 2024
Response from Dori-Marie on 19 Jan 2024
. We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

6/10 Okay

Ella

Stayed 6 nights in Jan 2024
Response from Dori-Marie on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

CATRIONA

Business traveller
Liked: Room comfort
Comfortable, but showing signs of wear and tear
The staff were very friendly and helpful, the room was clean and comfortable, but the overall resort needs brush-up.
Stayed 4 nights in Jan 2024
Response from Dori-Marie on 17 Jan 2024
We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Dori-Marie on 15 Jan 2024
We’re so thrilled to hear you enjoyed staying with us. We will happily share your compliments with our team. We look forward to seeing you again!