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Reviews of Best Western Plus University Inn

2.5 out of 5
Best Western Plus University Inn
3051 W State Street Olean, Olean, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 645 reviews" "
Rating 8 - Good. 213 out of 645 reviews" "
Rating 6 - Okay. 60 out of 645 reviews" "
Rating 4 - Poor. 23 out of 645 reviews" "
Rating 2 - Terrible. 13 out of 645 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not very noisy
Stayed 2 nights in May 2024
Response from Scott on 20 May 2024
Thank you very much for your review. We are very happy you enjoyed your visit with us.

10/10 Excellent

BRENDA

Travelled with family
Great stay
Stayed 2 nights in May 2024
Response from Scott on 20 May 2024
Thank you for the kind review, we look forward to your next visit.

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nearly perfect. The room was clean and very comfortable. The staff was friendly and courteous. The only down side was that the room had a horrible smell. Day one we thought it was perhaps a bug spray treatment that hotels will do routinely, however the smell never went away. We bought fabreeze and air deodorizers to help with the smell. After a while in the room we would go nose blind to it however it was very strong upon every entrance. We will likely stay here again however the next time we will request a change of room should there be any strange odors.
Stayed 3 nights in May 2024
Response from Scott on 20 May 2024
Thank you very much for your review. Would you mind calling me to let me know which room you stayed in. Thank you, Scott

8/10 Good

MaryPat

Travelled with family
liked the whole experience except for the fact our room which was down the hall from the pool had a very strong chlorine odor and a slightly musty smell from the pool.
Stayed 2 nights in May 2024
Response from Scott on 5 May 2024
Thank you very much for your review. We look forward to having you stay with us again.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, good breakfast and convenient parking
Stayed 2 nights in Apr 2024
Response from Scott on 22 Apr 2024
We are very happy you enjoyed your visit with us, we look forward to your next stay.

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered was friendly and helpful - clean room, comfortable bed, great water pressure in the shower!
Stayed 1 night in Apr 2024
Response from Scott on 22 Apr 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Scott on 22 Apr 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our first choice in Olean!
Stayed 2 nights in Mar 2024
Response from Scott on 25 Mar 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 Excellent

Stefani

Stayed 1 night in Mar 2024
Response from Scott on 13 Apr 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to where I needed to be
Stayed 1 night in Mar 2024
Response from Scott on 22 Mar 2024
Thank you for your review, we are very happy that you enjoyed your stay with us.

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Scott on 26 Feb 2024
Thank you very much for your kind review.

10/10 Excellent

Gnomeland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I Needed
Nice little hotel. Quiet and clean. The manager was pretty awesome & very friendly. It was a good trip.
Stayed 1 night in Feb 2024
Response from Scott on 20 Feb 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for families!
Stayed 1 night in Feb 2024
Response from Scott on 20 Feb 2024
Thank you very much for your kind review. We are very happy your family had a good visit with us.

10/10 Excellent

Walter

Travelled with family
Stayed 1 night in Jan 2024
Response from Scott on 2 Feb 2024
Thank you very much for your kind review.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, except the room had a faint smell of smoke.
Stayed 1 night in Jan 2024
Response from Scott on 2 Feb 2024
Thank you very much for your review. We apologize your room had a faint smell of smoke.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott on 21 Jan 2024
Thank you very much for the kind review, we look forward to your next visit with us.

10/10 Excellent

Anthony J, NIAGARA FALLS

Stayed 1 night in Jan 2024
Response from Scott on 20 Feb 2024
Thank you very much for your kind review.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool is smaller but crystal clear, clean and really warm. Best pool we have had in a long time.
Stayed 1 night in Jan 2024
Response from Scott on 18 Jan 2024
Thank you so much for your kind review, we are very happy you enjoyed our pool.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for the weekend for a ski vacation. Had a great time
Stayed 2 nights in Jan 2024
Response from Scott on 16 Jan 2024
Thank you very much for the kind review, we look forward to having you stay with us on your next ski trip.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on 9 Jan 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Scott on 9 Jan 2024
Thank you very much for your kind review, we look forward to your next visit with us.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had to leave early do to family issues the morning guy was pretty helpful but the guy on the over night shift was terrific he had our room ready after long bad rough night
Stayed 2 nights in Dec 2023
Response from Scott on 1 Jan 2024
Thank you very much for your review, we look forward to your next visit with us.

8/10 Good

Wayne

Stayed 3 nights in Dec 2023
Response from Scott on 2 Feb 2024
Thank you very much for your review, have a wonderful day.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The stay was great. Our room was very comfortable and the shower had great water pressure.
Stayed 1 night in Dec 2023
Response from Scott on 1 Jan 2024
We are very happy you enjoyed your visit with us.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mattress could use some updating. Otherwise wonderful!
Stayed 1 night in Dec 2023
Response from Scott on 5 Dec 2023
Thank you for your review.

4/10 Poor

Linda

Stayed 1 night in Nov 2023
Response from Scott on 18 Dec 2023
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to university, staff friendly and good breakfast.
Stayed 1 night in Nov 2023
Response from Scott on 24 Nov 2023
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Scott on 14 Nov 2023
Thank you for your kind review, we are very happy you enjoyed your visit with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and friendly staff, reasonably priced made this a good value. We would stay again and recommend it to others Thanks
Stayed 1 night in Nov 2023
Response from Scott on 11 Nov 2023
Thank you very much for your kind review.

8/10 Good

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet too low, door very heavy and did’t close easily. Need more lights on the entrance off the street.
Stayed 1 night in Oct 2023
Response from Scott on 31 Oct 2023
Thank you for your review.

8/10 Good

Nancy

Stayed 1 night in Oct 2023
Response from Scott on 24 Nov 2023
Thank you very much for your review.

10/10 Excellent

Edward

Stayed 1 night in Oct 2023
Response from Scott on 31 Oct 2023
Thank you very much for your kind review.

10/10 Excellent

Terri

Travelled with group
Very nice location. Staff was very nice and hotel was very clean. Beds were very comfy too.
Stayed 1 night in Sep 2023
Response from Scott on 3 Oct 2023
Thank you very much for the kind review.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was clean and our room was spotless. The beds were very comfortable, the bathroom was well stocked with towels and accessories, and the breakfast was very nice with a good varierty of items to choose from. The only thing that I would change would be the sign out in front of the motel to make it more visible at night.
Stayed 2 nights in Sep 2023
Response from Scott on 2 Oct 2023
Thank you very much for the kind review.

6/10 Okay

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Scott on 25 Sept 2023
Thank you for your review.

8/10 Good

David E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Scott on 19 Sept 2023
Thank you very much for your review.

10/10 Excellent

Jaclyn, fredericksburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Staff friendly. Breakfast was on Point! Little loud at night and windows did not have black out in our room... but mattress toppers were extra comfy.
Stayed 1 night in Aug 2023
Response from Scott on 30 Aug 2023
Thank you very much for your kind review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Scott on 28 Aug 2023
Thank you very much for your kind review.

10/10 Excellent

Victoria

Stayed 2 nights in Aug 2023
Response from Scott on 19 Sept 2023
Thank you very much for your review

8/10 Good

Richard

Stayed 1 night in Aug 2023
Response from Scott on 19 Sept 2023
Thank you very much for your review.

4/10 Poor

Richard D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where's my dress?
My wife left an expensive dress in the closet in our room. First she was told, when she called, that no one had seen it. When she said she wanted to file a complaint, the clerk looked again and found it. She said she would mail it to us. We have not receieved it yet, which I should have if it was mailed on Sunday or Monday. I am not happy. I don't feel I can trust your Hotel.
Stayed 1 night in Aug 2023
Response from Scott on 10 Aug 2023
It was a pleasure speaking with you this morning. Your package has been shipped.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quiet and clean. Convenient for our needs and I would recommend it to other travelers.
Stayed 1 night in Aug 2023
Response from Scott on 7 Aug 2023
Thank you very much for your kind review, we look forward to your next visit.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels! Cute towel set up, clean room, comfortable beds & pillows and very friendly staff. Plus it’s close to EVERYTHING!
Stayed 2 nights in Aug 2023
Response from Scott on 7 Aug 2023
Thank you very much for your kind review. We look forward to your next visit with us.

8/10 Good

Cathy

Stayed 1 night in Aug 2023
Response from Scott on 7 Aug 2023
Thank you for your review.

4/10 Poor

James, Covington

Liked: Cleanliness, property conditions & facilities
I was exceptionally disappointed when the desk clerk informed me they do NOT make wake-up calls. When I checked out, the same clerk told me they could not make change for a $20.00 bill. NEVER have I heard of such standard things missing from my visit.
Stayed 4 nights in Jul 2023
Response from Scott on 4 Aug 2023
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress toppers were extremely comfortable. Rooms were clean with the exception of floor corners in the bathroom. Breakfast was great and the availability for dining and shopping was spot on.. Only a hop. skip and a jump from St. Bonaventure campus.
Stayed 1 night in Jul 2023
Response from Scott on 27 Jul 2023
Thank you very much for the kind review, we look forward to your next visit with us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Scott on 25 Jul 2023
Thank you very much for your kind review.

2/10 Terrible

Mukesh

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Think twice before staying here. The door to my room was broken and wouldn’t close had to wait with my bags in the lobby until it was fixed. Found BED BUGS in the room and had to ask for a new room. Not worth your money
Stayed 1 night in Jul 2023
Response from Scott on 23 Jul 2023
Thank you for your regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Scott on 22 Jul 2023
Thank you very much for your kind review.

2/10 Terrible

Karen

Business traveller
Liked: Cleanliness
Check-in & first night stay was awful. I made my reservation 2mos in advance, called at 1pm that day to ensure the front desk staff knew I would be a late checkin. I specifically requested a regular room and not a handicap accessible. At check in I got a grumpy reception person and a handicap room with a broken shower. I went back to the front desk and he let me know that as a late check in, I shouldnt expect my preferences to be honored. The next day I got a wonderful reception person who switched my room. Room was amazing and had a working shower and full dressing area. Will be back again but only if I can get a non-handicapped accessible room.
Stayed 2 nights in Jul 2023
Response from Scott on 18 Jul 2023
Thank you for leaving a reviewregarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.