Search Family-Friendly Hotels in Old Saybrook

"Good parking and breakfast. Reception was helpful orienting us to area. Bed was too soft though"

"This hotel was recently renovated and the rooms look great! The staff are excellent and go out of their way to accommodate you. My first room was right next to the restaurant and I knew it was going to be noisy the next morning. So I went to the desk and they happily switched it without any problems! My complaints would be that I asked when I got there what time the shuttle to Foxwoods started and was told 5:00. I needed to go earlier and ordered a Lyft. As my Lyft driver was pulling up the shuttle shows up and people get on! I paid for a ride when I didn’t have to! Please make sure your staff knows the correct time! Also I had a 12:00 checkout and housekeeping was at my door at 11:00. Overall I would definitely stay again and recommend it to anyone M"

"Property was very clean, staff was friendly and helpful. I would recommend and stay there again."

"I did not know they provide breakfast. I thought the food corner was the market to sell food only."

"There was a shuttle to and from Mohegan which was awesome. The breakfast was a nice touch. The staff were….interesting. Pleasant enough but belching and other unpleasant behaviors."

"It was very nice and clean. The only concern was the towels were scratchy."

"I will say this review is skewed because I had a terrible experience with Jason at the front desk. Based on the experience of his rudeness and lack of professionalism, I will never go back. The outside can be improved, there were glass bottles standing up in the parking lot in spaces and just overall not kept. As you walk in the swinging door is broken and the lobby is small. We stayed on the second floor and there were no elevators. The room itself smelled clean and the bed was soft. However, the sheets were stained, the shower curtain was dirty, no toiletries were provided, and it was difficult to get the room with the fridge and microwave we paid extra for. Overall, I would never stay here again. "

"Well appointed clean room and bathroom. Nice location conveniently located in close proximity to Mystic attractions. The front desk was very friendly, competent, efficient and gave hood advice"

"Clean and quality hotel ***. Friendly and helpful staff."