Ojo de Agua Trip

All the staff was very polite and friendly, the room was cozy and functional and it was very well located in the Reforma area.

Clean room, nice staff, good room cleaning daily, nice rooftop bar.

Great location, spotless large room; outstanding cleaning staff, great breakfast on roof patio with fantastic staff.

Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.

The location is perfect for walking to major museums. There is an excellent coffee shop just across the street. The property itself is in a lovely old residence and some of the rooms have external balconies.