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"great place to stay"

"The food was amazing. The hotel is clean and the staff is friendly. "

"Nice place, but dinner and breakfast take very long (traditional but long). It was overall an amazing experience, but the place is slightly old and in the rooms you can see marks on walls. "

"Make sure to book a room with the lake view. The onsen was great, very clean. Very near the north end of the lake and easy access to Hakone ropeway. "

"Fantastic place with some of the best staff I’ve ever seen at a hotel. The Spa is definitely worth going to to soak in the hot baths. "

"The room was clean and nice, the view was pretty, and there were many things free of charge. "

"Great location, friendly staff and amazing property. No issues throughout our stay and the room, view was amazing. Definitely on my re-visit list. "

"Breakfast was delicious!!"

"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room. Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed. Dinner - was booked for 8.30pm in response to staff demand. 8pm staff demanded we go to dinner directly after onsen. Told us dinner had been waiting cooked for 20 mins! "