4/10 Poor
Bernadette
Travelled with family
11 May 2024
Disliked: Cleanliness, property conditions & facilities
This is a very old hotel which looks like it was last updated in the 60’s. The staff was pleasant and helpful but the manager seemed as though he’d chosen the wrong profession for his career. You’d expect the hospitality service to offer hospitality. Apparently not. We’d thought checkout time was a half hour later than it was and he knocked on our door to let us know we were overstaying our welcome. The dining room help was overworked and understaffed and the food was underwhelming. Sorry to give such a sad review, but people should be informed before making the choice to stay here. I’d made the reservation using Expedia. Somehow, when I’d made the reservation I’d inadvertently selected to pay for the room ahead of time. When I’d looked at other reviews I changed my mind, but I was locked in. I’ll never do that again. On the positive side, it’s a great location, Oban is lovely, the staff was friendly and helpful (excluding the manager, and the internet was good. BTW, the TV didn’t work and the staff couldn’t fix it.
Bernadette
Stayed 2 nights in May 2024