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Radisson Hotel, Astana

5.0 star property
Guests cool off at the poolside bar, rejuvenate at Four Suns spa, and explore local attractions with tour assistance at this centrally located hotel

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Located in Saryarka District, Radisson Hotel Astana offers comfort and convenience. Travelers shop on-site, enjoy coffee at the café, and dine at Capri restaurant. The hotel features high-speed WiFi, an indoor pool for all ages, and attentive staff with positive reviews.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 11200.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 7920 to 7920 per person
  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KZT 11200.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Radisson Hotel, Astana have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Radisson Hotel, Astana pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Radisson Hotel, Astana?

This hotel doesn't offer parking.

What time is check-in at Radisson Hotel, Astana?

Check-in begins at 2 PM.

What time is check-out at Radisson Hotel, Astana?

Checkout is at noon.

Does Radisson Hotel, Astana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 8000 per vehicle applies.

Where is Radisson Hotel, Astana located?

This family-friendly Astana hotel is located on the riverwalk, within a 15-minute walk of Kazhimukan Munaitpasov Stadium, Gorky Russian Drama Theatre and Kenesary Khan Monument. Ailand Ferris Wheel and Ailand are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

9.2

Cleanliness

8.8

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 20 out of 49 reviews
Rating 8 - Good. 22 out of 49 reviews
Rating 6 - Okay. 5 out of 49 reviews
Rating 4 - Poor. 0 out of 49 reviews
Rating 2 - Terrible. 2 out of 49 reviews

Reviews

Verified

10/10 Excellent

REMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Stayed for the new year eve, The room was splendid, staff really friendly and speaking English well. I will definitely stay here again. Thank you
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

??????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite nice place to stay
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful helpful stuff! Thank you guys so very much!
Stayed 2 nights in Jun 2024
Verified

2/10 Terrible

Evgeny

3 adult men were suggested to sleep in one King bed!!! Wow! We were really shocked how unfriendly the check in progress can be!!! The manager at the reception told us that they are lack of twin rooms. We were suggested to use one King bed for three of us!!!!)) Can you really imagine this?!))) By the way, we are are 3 adult men, we are very friendly but we're not eager to sleep all together. I'd like to remind that we payed the room for 3 adults and requested a twin bed and an extra bed.
Stayed 1 night in May 2024
Verified

6/10 Okay

Woojin

So so
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Woojin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Astana
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Reginaldo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good hotel many unexcuseable fails

It is increadeable a 5star hotel and you have to carry your luggage in front of guys that looks should doing this. Also the full paid stay wasn't at system... sad by using Hotels.com
Stayed 2 nights in Jun 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

So-so

Rather disappointing overall, very hot in the room, even with the window open, key card kept not working so I had to go up and down to reception several times.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kopumā, ļoti laba viesnīca. Smuki un tīri. Brokastis lieliskas! Man tik patrāpījās numuriņš ar dīvainu smaržu, bet bij ok. Skaņas izolācija laba, kaimiņus nedzirdēju.
Stayed 7 nights in Oct 2021
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Disliked: Room comfort

A/c doesn't work but great room service

Went for the advertised staycation. The room service (food) is solid and prompt (<30 minutes). The rooms are as beautiful as they look in the photos and the clerk's speak decent English. My only complaints relate to the water and A/C. When I arrived, the water quit after washing my hands. A technician came to fix it, but it took 30 minutes for the rust to finish running out of the pipes in the bath tub. Even with the A/C on its lowest setting (12 celsius) it never really cooled down the room. This was a major drag and really marred what was otherwise a nice stay in an interesting, convenient location.
Stayed 4 nights in Jun 2020
Verified

10/10 Excellent

Joonhwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
객실에 창문이 강쪽이 아니라 아쉬웠지만 객실이 강 쪽이면 뷰가 매우 예쁠것 같음 객실 꺠끗하고 운동시설과 수영장을 이용할수 있는 점이 정말 좋았음
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gutes Hotel mit sehr gutem Service

Gutes Hotel mit sehr gutem Service; im Umkreis gibt es einige gute Restaurants und eine tolle Segafredo Cafe Bar;
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay at Radisson Astana

Hotel is located beside the bank and near to Astana Park. Breakfast has good selection but would be nice if there can be some variation of the hot food. Room is big and ample space to move around and for those with big luggage. Toilet is big too. Good if there is charging plug beside the bed. Staff were attentive though not all are proficient in English. Nice gesture to accommodate our request for late check as we were on 6pm flight. Guests are able to access World Class fitness centre, a mega fitness centre with classes, gym floor and indoor pool. Will stay at the property again for my next visit.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
it was great but do not tell me what to write when i am doing a voluntary survey
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is good. I didn’t like that they don’t have their own gym and they use WorldClass club’s facilities which are great but you get a coupon for one time visit per day
Stayed 4 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Business travel in Astana

The temperature in my room was very hot even without the heat turned on, but everything else about my stay was lovely. The Radisson is in a good location by the river. The staff were all very friendly and accommodating.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guter Platz für Geschäftsreisenden, zentrale Lage.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and nice location. Highly recommended!!
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Bon hotel avec une très jolie vue sur le fleuve, grande chambre et très bon PDJ.
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel experience

Overall decent hotel experience. Good food (though a bit overpriced), nice gym affiliation. Rooms and hotel in general a bit outdated. Good service overall though.
Stayed 5 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Oct 2018
Verified

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and convinient location

A good Business style hotel in Astana.
Stayed 3 nights in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Clean room, good breakfast, excellent fitness center
Stayed 4 nights in Apr 2018
Verified

6/10 Okay

Robert Harmen

Liked: Staff & service

not my first choice

I did expect more from this hotel. It is rather outdated
Stayed 1 night in Oct 2017
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay with pleasant and efficient staff. Shirt business trip, therefore not very much to say
Stayed 2 nights in Jun 2017