Verified
2/10 Terrible
Steven
4 Jul 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Misleading information Hotel not complete
First the positive the Lady who greeted us was lovely and a nice big pool area.
Now the Negative - generally all the details are incorrect the hotel is still being built. I booked because I checked the location on the map - this is incorrect the location on the map is where you have to go to get breakfast its a 10 minute drive from the hotel then its difficult to park. there is no reception, cafe, bar or Restaurant was not open. did not see any sign of wellness centre. Does have a mini bar Fridge but was empty considering the Hotel is miles from anything with no other services you would think the fridge would have something in it. the external corridor leading to the room had no lights and was still be built and used as a storage area. Room was very Spares without a full length mirror, the Bathroom looks lovely but impractical nowhere to put you washbag and things. Shower splashes the floor they try to hold back with a towel but this get soaked and floor wet. WiFi terrible or actually did not work on either Italian Mobile or our UK mobile and computer - in this day and age this is not acceptable. On check out there was no-one around to leave the key to so just left it in the door - quite frankly I feel I deserve a refund because the details are totally misleading and services no existent - When they have finished building and add all the services detailed I am sure it will be a lovely destination but at the moment its not really ready for customers
Steven
Stayed 2 nights in Jun 2025
