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"The room was great, very clean, entire property was well maintained, entire staff was pleasant. "

" From the moment we arrived the staff were incredibly friendly and helpful. It was the perfect base for exploring Hanoi and the staff were willing to help us plan the rest of our trip. Thank you for a wonderful start to our holiday! "

"The staff were amazing, very friendly and made us feel at home. They gave us local suggestions and it was easy to communicate with them while we were out exploring, via whatsapp. They offered us a free upgrade to a room with a city view which was a nice touch. The rooms were clean and comfortable. The breakfast has lots of options; fruit, juices, meat, eggs, pho, dumplings, spring rolls etc. everything from check in to check out and laundry service were seamless."

"The hotel was great. But the staff, especially Maili, was very friendly and helpful. They took care of us like family. "

"Great and hospitable staff. Rooms are clean, comfortable, safe and quiet. Great breakfast. Fantastic location in the Old Quarter. "

"everyone was kind "

"Avevamo originariamente prenotato 4 notti e siamo rimasti piacevolmente sorpresi dall'eccellente rapporto qualità-prezzo. La camera era spaziosa e confortevole, e la colazione era molto buona con orari flessibili — perfetta sia per chi si alza presto sia per chi ama dormire un po' di più. Viaggiamo regolarmente in Vietnam (è il paese d'origine di mia moglie), quindi abbiamo soggiornato in molti hotel in tutto il paese — ma questo si distingue davvero. Ciò che rende speciale questo hotel è, senza dubbio, il personale. Sono sempre sorridenti, parlano un ottimo inglese e sono genuinamente attenti. Quando ha iniziato a piovere, uno di loro ci ha subito portato degli ombrelli. Ci hanno aiutato a caricare i nostri bagagli nei taxi ogni volta che uscivamo, senza nemmeno doverlo chiedere. Abbiamo due bambini piccoli e sempre molte cose da trasportare, eppure il personale era sempre pronto a dare una mano prima ancora che potessimo pensare di chiedere. Abbiamo anche scoperto che il team è incredibilmente versatile — lavora alla reception, in cucina e aiuta anche nel servizio. Sono semplicemente persone meravigliose che ti fanno sentire davvero il benvenuto. Abbiamo finito per prolungare il nostro soggiorno e torneremo sicuramente in questo hotel ogni volta che verremo in Vietnam. Altamente consigliato!"

"We loved staying here. This was the start of our 2 week trip in Vietnam and we enjoyed this hotel so much that we changed our last night's accommodation so that we would return here before going home. The airport pick up was really good, and the communication super quick and efficient. The staff were sooooo nice. We also used the spa, which was excellent and the rooftop bar, which was beautiful. The location is perfect for the old quarter and the lake"

"Nice hotel "